Contact Center Traffic and Scheduling Analyst, Sr. jobs in Bakersfield, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Traffic Controller | Bakersfield
  • Traffic Management Inc.
  • Bakersfield, CA FULL_TIME
  • Overview

    WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certifications!  

    Job SummaryThe Traffic Controller will be responsible for placing, maintaining, and removing traffic control operations.

    Responsibilities: Safety is our business! As a Flagger/Traffic Controller you are responsible for various road closures and the safety of those passing by. In this job, you will learn how to close off a road using cones/ barricades and be responsible for two-way flagging. Two-way flagging is using a stop & slow sign to allow the traffic to know when they can pass work zones safely.

     

    What you get:• Starting Pay: $20.15• Recruiting Bonus: $500 (when you refer a friend, no limit on referrals)• Benefits: Medical, Vision, Dental• Rapid growth opportunity: All employees are eligible for a promotion in their first 6 months of employment• Year-round work• Full time hoursThe hourly wage for candidates is $20.15. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job type and years of experience within the industry, education, etc. Traffic Management, Inc. is a multi-state employer and this salary range may not reflect positions in other states.

    Qualifications

    HOW YOU’LL MAKE A DIFFERENCE:WHAT YOU BRING:Basic Knowledge, Skills, and Abilities• Ability to effectively communicate in English (written and verbal) with customers, TMIemployees and the public.• Proficient in traffic control setup regulations• Basic math skills• Ability to work well with others in a team environment• Maintain a positive work environment

    Equipment Operated• Vehicles (Trucks/Cars) of various sizes• Flatbed trucks• Trailer mounted warning signs• Cones, delineators, drums, barricades, signs, and various other traffic control equipment

    Essential Physical Requirements & Work Environment• Requires standing for prolonged periods of time• Ability to perform full deep squat• Full range of motion of arms and legs• Requires lifting and carrying of up to 50lb from floor to chest level carrying horizontallyfor 25ft• Requires lifting and carrying of up to 25lb from floor to shoulder level carryinghorizontally for 25ft• Requires using hands to handle, control or lift objects with a strong grip• Requires the ability to raise the arms over the shoulders to life and place objects of up to50lbs carrying horizontally for 25ft• Requires stepping at least 33 inches onto tailgate of a truck• Requires being outside and exposed to environmental conditions• Requires being in construction environment• Requires repetitive movement• Requires bending at the elbows, at the knees, at the hip and bending forward• Exposure to work near moving mechanical parts, heavy equipment and moving vehicular traffic• Exposure to reasonable noise levels• Must be able to fulfill essential job function in a consistent state of alertness and safe manner• Ability to drive a vehicle in an alert and attentive manner with no conditions that mayaffect this

     

    Education and Experience• Must have valid driver’s license for at least 3 years (must be insurable throughcompany insurance policy)• No Type A violations within 3 years• No more than 1 moving violation within 3 years

    Responsibilities

    Essential Duties• Respond to Dispatch Center calls in a timely manner for availability – no later than 90minutes if between the hours and 8am and 5pm and no later than the next day if after 5pm.• Maintain contact and coordination with TMI Dispatcher on and off the job.• Maintain all equipment in a safe and working condition.• Perform pre-job inspection and inventory utilizing the Vehicle and Equipment Checklist (VEC).• Inspect vehicle to ensure safe operation prior to operating (oil, tire air pressure, etc.) andreport any concerns to your supervisor or the dispatcher.• Inventory and inspect equipment needed for job.• Load all required equipment into vehicle.• Navigate safely to and from office to jobsite utilizing all aspects of the Smith Driving System to ensure safety.• Flagging of traffic to ensure safe work zone for TMI customers, TMI employees, and the public.• Coordinating with customer and/or TMI dispatcher ensuring a safe, efficient, and problem-free service provided to TMI customers.• Completing required paperwork, receipts, and timesheets on or before mandatory deadlines.• Report all unsafe conditions to supervisor as soon as possible.• Always ensure a safe work zone for the customer and pedestrians by being attentive and refraining from being in the vehicle unless on a break.

  • 21 Days Ago

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Sr. Financial Analyst
  • Saalex Solutions Inc.
  • Ridgecrest, CA FULL_TIME
  • Saalex Solutions, a division of Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Da...
  • 15 Days Ago

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Sr. Computer Systems Analyst
  • Saalex Solutions Inc.
  • Ridgecrest, CA FULL_TIME
  • The Computer Systems Analyst, Senior supports the Information Technology/Information Management (IT/IM) Department, Code 720000D/E contract. The IT/IM Department's mission is to provide IT and Cyberse...
  • 15 Days Ago

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Sr. Business Systems Analyst - Warehouse
  • NEW CARROT FARMS LLC
  • Bakersfield, CA FULL_TIME
  • THE ROLE: This position will report to the: Sr. Manager - Warehouse ShippingTravel Requirement: NoneFLSA Status: ExemptSTRONG HISTORY. EXCITING FUTURE. Established in 2023, New Carrot Company, operati...
  • 1 Day Ago

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Acquisition Specialist/Management Analyst, Sr
  • Saalex Solutions Inc.
  • Ridgecrest, CA FULL_TIME
  • The Acquisition Specialist/Management Analyst, Senior supports the Information Technology/Information Management (IT/IM) Department, Code 720000D/E contract. The IT/IM Department's mission is to provi...
  • 17 Days Ago

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Supervisor | Center Setting | BCBA: Behavior Analyst
  • Behavior Frontiers
  • Bakersfield, CA FULL_TIME
  • Behavior Frontiers is looking for a Clinical Supervisor for our growing Bakersfield Center! Pay Rate: $82,000 - $87,000 Behavior Frontiers Raising the mark of excellence in ABA treatment and autism ca...
  • 21 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Bakersfield, CA area

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Travel Physical Therapist - $1,844 per week
  • PRN Healthcare
  • Bakersfield, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Bakersfield, California. Job Descrip...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Long Term Care - $1,911 per week
  • Adventist Health
  • Bakersfield, CA
  • Supplemental Health Care is seeking a travel nurse RN Long Term Care for a travel nursing job in Bakersfield, California...
  • 3/28/2024 12:00:00 AM

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Travel Speech Language Pathologist - $1,844 per week
  • PRN Healthcare
  • Bakersfield, CA
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Bakersfield, California. Jo...
  • 3/28/2024 12:00:00 AM

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Management and Program Analyst (Direct Hire)
  • Armstrong Flight Research Center
  • Edwards, CA
  • Summary You will provide business management support to the Project Manager(s) at AFRC for projects at the center, inclu...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - CVICU - $2,338 per week
  • Adventist Health
  • Bakersfield, CA
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Bakersfield, California. Job Des...
  • 3/28/2024 12:00:00 AM

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Senior Data Analyst, Internal Audit
  • Eaton
  • Eaton's Corporate division is currently seeking a Senior Data Analyst, Internal Audit. This hybrid role will be located ...
  • 3/26/2024 12:00:00 AM

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Data Analyst (Remote)
  • SynergisticIT
  • Bakersfield, CA
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 3/24/2024 12:00:00 AM

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Travel Nurse RN - Special Procedures - $2,711 per week
  • Adventist Health
  • Bakersfield, CA
  • Supplemental Health Care is seeking a travel nurse RN Special Procedures for a travel nursing job in Bakersfield, Califo...
  • 3/24/2024 12:00:00 AM

Bakersfield is a city in and the county seat of Kern County, California, United States. It covers about 151 sq mi (390 km2) near the southern end of the San Joaquin Valley and the Central Valley region. Bakersfield's population is around 380,000, making it the 9th-most populous city in California and the 52nd-most populous city in the nation. The Bakersfield–Delano Metropolitan Statistical Area, which includes all of Kern County, had a 2010 census population of 839,631, making it the 62nd-largest metropolitan area in the United States. The more built-up urban area that includes Bakersfield and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$72,091 to $97,749
Bakersfield, California area prices
were up 2.5% from a year ago