Contact Center Traffic and Scheduling Analyst, Sr. jobs in Apple Valley, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Logistics Analyst
  • Knowledge Management, Inc.
  • Twentynine Palms, CA FULL_TIME
  • Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

    Title: Sr. Logistics Analyst

    Assignment Location(s): MCAGCC 29 Palms, CA

    Estimated Contract Duration: Multi-year contract

    Required clearance: Secret

    Job Description: Provides management oversight for the development and administration of integrated logistics strategies, including supply chain activities. Leads logistics planning including the identification of logistics resources and capabilities, and organizational logistics needs. Develops logistics plans and alternatives for logistics support. Ensures the execution and continuous improvement of standard logistics processes, such as the replenishment system, data interchange systems, demand management, electronic data systems administration and related functions. Integrates learning from customers, competitors, operating entities, distribution, transportation, customer service, other industries, industry groups, and professional training to continuously improve quality of services delivered.

    Specific Requirements: Experience with Marine Corps Real Property Accounting; Internal Controls Analysis

    Education: 12 years of exp with bachelor's degree in a Business-related field preferred. Additional 4 years of experience may substitute for lack of a degree.

    Clearance: DoD SECRET (Minimum)

    Salary: Negotiable (Based on experience and location)

    Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

    Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

    Disability Statement. Knowledge Management aims to be a supportive workplace in all aspects of diversity, including accommodating those with additional needs. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.

  • 6 Days Ago

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Health Policy Analyst Sr
  • Loma Linda University Health
  • Loma Linda, CA FULL_TIME
  • Shared Services: Health Policy and Leadership - (Full-time, Day Shift) - Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humil...
  • 19 Days Ago

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Board Certified Behavior Analyst
  • United Therapy Center
  • Victorville, CA PART_TIME
  • Here at United Therapy Center, we believe that each human being is unique. We take into consideration the child's cultural background, traditions, language spoken at home, and personal likes and disli...
  • 14 Days Ago

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Board Certified Behavior Analyst
  • United Therapy Center
  • Victorville, CA OTHER
  • Here at United Therapy Center, we believe that each human being is unique. We take into consideration the child's cultural background, traditions, language spoken at home, and personal likes and disli...
  • 1 Month Ago

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Scheduling Clerk
  • Providence
  • Apple Valley, CA OTHER
  • DescriptionPerforms scheduling for all modalities within the Imaging Services Department. - Processes and coordinates requests for Radiology Services between patients, physician offices, IPAs and staf...
  • 4 Days Ago

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Traffic Engineer
  • OPS Engineering
  • San Bernardino, CA FULL_TIME
  • The Traffic Engineer will ensure accurate, complete, and timely communication of information to and from clients and staff. Will be responsible for completing multiple tasks in a fast-paced environmen...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Apple Valley, CA area

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Entry Level Developer/Coder/Programmer/Data Scientist/Analyst/Engineer
  • SynergisticIT
  • Rialto, CA
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 4/18/2024 12:00:00 AM

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Travel Nurse RN - Interventional Radiology - $3,115 per week
  • Hiring Now!
  • Colton, CA
  • Supplemental Health Care is seeking a travel nurse RN Interventional Radiology for a travel nursing job in Colton, Calif...
  • 4/18/2024 12:00:00 AM

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Travel Vascular Technologist - $2,254 per week
  • Hiring Now!
  • Colton, CA
  • Supplemental Health Care is seeking a travel Vascular Technologist for a travel job in Colton, California. Job Descripti...
  • 4/18/2024 12:00:00 AM

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PACS Administrator
  • Loma Linda University Health
  • Loma Linda, CA
  • Job Description Job Summary: The PACS Administrator (Picture Archiving & Communication System) performs the day-to-day o...
  • 4/18/2024 12:00:00 AM

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Associate Dean, Natural Sciences (Administrator III) - College of Natural Science
  • California State University
  • San Bernardino, CA
  • Associate Dean, Natural Sciences (Administrator III) - College of Natural Science Job no: 535083 Work type: Management (...
  • 4/17/2024 12:00:00 AM

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IT Business Systems Analyst III - RUHS (Web Developer)
  • Riverside University Health System
  • Moreno Valley, CA
  • Salary : $100,793.68 - $141,015.68 Annually Location : Moreno Valley Job Type: Regular Job Number: 23-86117-13 Departmen...
  • 4/16/2024 12:00:00 AM

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VIP Services Coordinator
  • San Manuel Band of Mission Indians
  • Highland, CA
  • Under the direction of VIP Services Leadership, the VIP Services Coordinator is responsible for assisting with the admin...
  • 4/15/2024 12:00:00 AM

Apple Valley is located at 34°31′N 117°13′W / 34.517°N 117.217°W / 34.517; -117.217 (34.5115, -117.2120). Apple Valley is located at the southern edge of the Mojave Desert. It is bordered by the cities of Victorville on the west and Hesperia on the southwest sides, with the Census-Designated Place of Lucerne Valley a distance to the east and the city of Barstow about 30 miles to the north. Apple Valley, along with Victorville, Hesperia, Adelanto and immediate surrounding areas, are commonly known as the Victor Valley. The primary thoroughfare through Apple Valley is State Route 18, which wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$71,093 to $96,395
Apple Valley, California area prices
were up 3.0% from a year ago