Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
RoadSafe Traffic Systems is the largest provider of traffic control and pavement marking services in the United States. Our national network of 50 branches supports government, private, special event, utility and railroad projects in over 40 states.
We are looking to hire General Labor/Flagger team members to help us safeguard the roads of America! Below is a quick snapshot of pay / benefits / and position description.
POSITION SUMMARY: The flagger/general laborers will perform flagging duties in the field, unload and load supplies and equipment for company and vendor trucks, keep shop and yard organized, assist with pickups and deliveries.
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If you feel this is a position you would like to do, then apply to us today and one of our Human Resources Recruiters will reach out to you within 48 hours to schedule your interview!
We are an Equal Employment Opportunity Employer Minority/Female/Disability/Veteran
Job Type: Full-time
Pay: $15.00 per hour
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People with a criminal record are encouraged to apply
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Work Location: In person
0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Aiken, SC area