Contact Center Traffic and Scheduling Analyst jobs in Worcester, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Traffic Control Technician
  • Titan Traffic Control LLC
  • Marlborough, MA FULL_TIME
  • ho we are

    Titan Traffic Control is a full-service traffic control services company offering cost-effective and reliable traffic control management services, while maintaining the highest level of road traffic safety for our employee’s, our customers, and all roadway users.

    • 6 months - 1 year of experience, preferred
    • Valid driver’s license, ability to report directly to job site in personal vehicle
    • ATTSA Traffic Control Technician Certified, preferred
    • ATTSA Flagger Certified, required
    • Must be available to work any shift
    • The ability to travel up to 25% of the time, including overnight(s)

    What we expect

    Job Description

    As a Traffic Control Technician, you are responsible for providing safe, courteous, and authoritative directions to traffic seeking passage through work zones. You will also be responsible for placing barricades, sign boards, and traffic cones.

    Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Maintaining the flow of traffic around the construction sites
    • Closing the lanes in case of emergency and maintenance work
    • Directing the vehicles as and when required
    • Setting up traffic cones, and signs around the site
    • Removing the barricades, traffic cones, and sign boards after completion of work
    • Contacting team members about the traffic concerns if any
    • Informing the Construction Workers regarding any traffic issues
    • Communicating efficiently with the other Flaggers via handheld devices
    • Using hand signals and signs to direct the traffic

    What we offer

    Your benefits will include a competitive compensation plan and paid time off benefit. After 90 days you may enroll in Titan Traffic Control’s, Health & Welfare benefit plans, depending on eligibility. We look forward to reviewing with you the specific benefits you would receive as a Titan Traffic Control employee. The above information is provided as a highlight of the major benefits offered to most full-time team members, this is not a summary plan description or official plan document.

    EOE/AA/Disabled/Veterans

  • 9 Days Ago

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Budget Analyst
  • Family Health Center
  • Worcester, MA FULL_TIME
  • Overview: We are seeking a highly skilled and detail-oriented Budget Analyst to join our dynamic team at the Family Health Center. The ideal candidate will play a crucial role in managing and optimizi...
  • 1 Month Ago

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Pricebook Analyst
  • EG AMERICA - STORE SUPPORT CENTER OFFICE
  • Westborough, MA FULL_TIME
  • Position Summary: To support our company’s strategic initiatives and continued growth, we are currently seeking top talent to join our Marketing Department as a Pricebook Analyst. The Pricebook Analys...
  • 9 Days Ago

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Board Certified Behavior Analyst (BCBA)
  • Autism Behavioral Center
  • Berlin, MA FULL_TIME
  • BCBA Supervisor - Job Description Autism Behavioral Center's mission is to improve the independence and social awareness of individuals diagnosed with Autism Spectrum Disorder (ASD) while simultaneous...
  • 7 Days Ago

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Board Certified Behavior Analyst (BCBA)
  • Autism Behavioral Center
  • Berlin, MA FULL_TIME
  • BCBA Supervisor - Job Description Autism Behavioral Center's mission is to improve the independence and social awareness of individuals diagnosed with Autism Spectrum Disorder (ASD) while simultaneous...
  • 7 Days Ago

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Board Certified Behavior Analyst (BCBA)- Center Based
  • Key Autism Services
  • Southborough, MA FULL_TIME
  • Full Time Opportunities in our Douglasville Center. $85,000-$90,000 plus bonus potential! BCBA Full-Time Offers: Competitive salary, commensurate with experience and education Excellent Health insuran...
  • 25 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Worcester, MA area

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IT - Service - Lab Computing Analyst
  • Pyramid Consulting, Inc.
  • Boston, MA
  • Immediate need for a talented Lab Computing Analyst. This is a 08+ Monthscontract opportunity with long-term potential a...
  • 4/26/2024 12:00:00 AM

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Travel Ultrasound Technologist - $2,013 per week
  • Hiring Now!
  • Worcester, MA
  • Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Worcester, Massachusetts. Job D...
  • 4/26/2024 12:00:00 AM

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Travel Social Work - Social Worker - $2,353 per week
  • Stability Healthcare
  • Worcester, MA
  • Supplemental Health Care is seeking a Social Work Social Worker for a travel job in Worcester, Massachusetts. Job Descri...
  • 4/26/2024 12:00:00 AM

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Travel Ultrasound Technologist - $2,713 per week
  • Hiring Now!
  • Worcester, MA
  • Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Worcester, Massachusetts. Job D...
  • 4/25/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 4/24/2024 12:00:00 AM

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Biocon Biologics Senior Analyst, Sales Operations
  • Taylor Strategy Partners
  • Worcester, MA
  • DescriptionBiocon Biologics USA is seeking a highly skilled and experienced Sr. Analyst, Sales Operations to join our Bi...
  • 4/23/2024 12:00:00 AM

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Behavior Technician
  • A1 Autism Consultants LLC
  • Worcester, MA
  • Job Description Job Description Registered Behavior Technician (Part-Time) A1 Autism Consultants is looking for individu...
  • 4/22/2024 12:00:00 AM

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Behavior Technician
  • A1 Autism Consultants LLC
  • Worcester, MA
  • Job Description Job Description Registered Behavior Technician (Part-Time) A1 Autism Consultants is looking for individu...
  • 4/22/2024 12:00:00 AM

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$60,871 to $79,290
Worcester, Massachusetts area prices
were up 1.6% from a year ago