Contact Center Traffic and Scheduling Analyst jobs in Wyoming

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

C
FOIA Analyst
  • Contact Government Services, LLC
  • UNKNOWN, WY FULL_TIME
  • FOIA Analyst
    Employment Type: Full Time, Mid-Level
    Department: Information Technology

    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
    • Intake incoming requests and prepare FOIA request folders.
    • Enter request data in the FOIA tracking database.
    • Draft response letters and other FOIA correspondence.
    • Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
    • Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
    • Coordinate searches for responsive documents and identify duplicate records.
    • Review program records for responsiveness and offer release determinations.
    • Ensure released materials do not contain information exempted under the applicable exemptions.

    Qualifications:
    • Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
    • Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
    • Experience redacting records with trade secrets and confidential commercial information.
    • Ability to read, write, speak, and understand English.
    • Ability to work independently.
    • Excellent oral and written communication skills.
    • Ability to obtain a government security clearance.

    Ideally, you will also have:
    • Prior federal government experience is valued.
    • Experience with FOIA tools like FOIA EXPRESS.
    • Experience using SecureRelease.
    • Active security clearance preferred.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 2 Days Ago

C
Business Analyst
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Business Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business ...
  • 2 Days Ago

C
Business Analyst
  • Contact Government Services, LLC
  • UNKNOWN, WY FULL_TIME
  • Business Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business ...
  • 2 Days Ago

C
Relativity Archiving Analyst
  • Contact Government Services, LLC
  • UNKNOWN, WY FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 2 Days Ago

C
Digital Forensic Analyst I
  • Contact Government Services, LLC
  • UNKNOWN, WY FULL_TIME
  • Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking a Digital Forensic Analyst whose primary focus will be on the preservation & collection of mobile de...
  • 2 Days Ago

C
SQL DBA / Systems Analyst
  • Contact Government Services, LLC
  • UNKNOWN, WY FULL_TIME
  • SQL DBA / Systems Analyst Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a SQL DBA / Systems Analyst to join our team supporting a wide-ranging technical suppo...
  • 2 Days Ago

C
Technical Support Technician
  • Connect Search, LLC
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 3/28/2024 12:00:00 AM

A
Sales Internship Program
  • ALKU
  • Andover, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

A
Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

C
Senior Financial Analyst
  • Calabrio, Inc.
  • Minneapolis, MN
  • Calabrio, a leading customer experience intelligence company, is seeking a highly skilled and motivated Senior Financial...
  • 3/28/2024 12:00:00 AM

U
UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

F
Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 3/28/2024 12:00:00 AM

A
Sales Internship Program
  • ALKU
  • Harrisonburg, VA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

M
Business Development Analyst
  • Makse Group
  • Denver, CO
  • Job Overview: As a Business Development Analyst, you will play a vital role in our company's growth by generating a robu...
  • 3/28/2024 12:00:00 AM

Wyoming (/waɪˈoʊmɪŋ/ (listen)) is a state in the mountain region of the western United States. The state is the 10th largest by area, the least populous, and the second most sparsely populated state in the country. Wyoming is bordered on the north by Montana, on the east by South Dakota and Nebraska, on the south by Colorado, on the southwest by Utah, and on the west by Idaho and Montana. The state population was estimated at 577,737 in 2018, which is less than 31 of the most populous U.S. cities including Denver in neighboring Colorado. Cheyenne is the state capital and the most populous city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$52,900 to $68,910