Contact Center Traffic and Scheduling Analyst jobs in Wisconsin

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Distribution Center Manager - Onsite
  • Traffic & Parking Contr
  • Brown, WI FULL_TIME
  • If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

    What TAPCO has to offer you:

    • Quarterly Gainsharing Bonus Plan
    • 10 Paid Holidays
    • Paid Vacation and Personal Time
    • Four Weeks of Paid Parental Leave with no waiting period
    • 401K Plan with Generous Employer Match and fully vested from day one
    • Company-Funded Short-Term Disability 
    • Health, Vision, and Dental insurance
    • Quarterly Company Events and Lunches 
    • Have a say in TAPCO Happenings by joining the Fun or Safety Committee

    What you will accomplish as a Distribution Manager  at TAPCO:

    The Distribution Center Manager is responsible for leading a team of highly trained and motivated individuals that receive, store, package, and ship products at TAPCO’s headquarters in Brown Deer, Wisconsin.  This, position plays a critical role in delivering on TAPCO’s key metrics that feed directly into TAPCO’s companywide gainsharing program.  This individual continually coaches their team and models the key behaviors that define how TAPCO does business. This leader takes personal responsibility for the performance and safety of their team and sets daily performance expectations, assigns work with clear expectations, insures accountability, and actively celebrates success when improvement milestones are met. 

    Position Responsibilities:

    • Lead a team that accurately and safely receives, stores, packages, and ships all product entering and leaving TAPCO.
    • Evaluate operating results in distribution center and identifying and correct shortfalls in cost, quality, safety and delivery
    • Develop work procedures and schedules work that safely achieves objectives.
    • Oversee carriers, 3PL providers, and other shipping and logistics vendors to insure they successfully achieve budget objectives. 
    • Ensure efficient warehouse operations in product storage, picking, packing and inventory transactions.        
    • Monitor warehouse budget and ensure warehouse assets are maintained and secured. 
    • Provide capital expenditures and annual staffing plans for budgetary purposes
    • Participate in monthly budget review process to identify wins and areas for improvement.
    • Develop and maintain inventory management procedures. 
    • Model and enforce safe work practices and insures adequate representation of their department in the safety and quality.  
    • Communicate job expectations to team members and provides frequent and immediate positive and negative feedback on performance.   
    • Identify future leaders on their team and delegates responsibility and opportunity whenever possible. 
    • Develop and maintain a robust training programs that insures a stable, engaged, safe work force.
    • Work with the quality department to identify and execute on all necessary inbound inspection and assembly functions. 
    • Work with purchasing to ensure that all suppliers are conforming to TAPCO labeling and packaging specifications. 
    • Expand on current lean practices and maintains company to 5S standards.

    Required Experience and Skills:

    • 5-7 years’ prior experience as a shipping/receiving or warehouse manager  
    • Prior experience building a successful team
    • BS in Business, Engineering or Supply Chain Management
    • Strong Microsoft office skills: MS Word, Excel, and Outlook
    • Prior experience working independently 

    About Us:

    At TAPCO, our mission is to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!   

     As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status” or other acceptable taglines in all printed employment advertisements.

    If any assistance is needed with the application process, please contact TAPCO HR at 800-236-4462 

     

  • 1 Month Ago

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Branch Manager - Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you ready to take your knowledge and experience in banking to the next level? Kohler Credit Union is looking for a results-oriented and service-focused individual to join our branch management tea...
  • 15 Days Ago

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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Milwaukee, WI FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 25 Days Ago

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Member Service Representative- Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you a high-energy problem-solver who enjoys helping others and working in a fast-paced environment? If so, this contact center rep position with Kohler Credit Union might be perfect for you! This ...
  • 22 Days Ago

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Call/Scheduling Center Representative
  • Community Care, Inc.
  • Brookfield, WI FULL_TIME
  • Call/Scheduling Center RepresentativeCommunity Care is hiring a full-time Call/Scheduling Center Representative for our Call Center Team. This rewarding opportunity is perfect for someone who enjoys t...
  • 2 Days Ago

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Scheduling Center Representative
  • Family Health/La Clinica
  • Stevens, WI FULL_TIME
  • Full Time Stevens Point, WI, US Requisition ID: 1194 Keeps workflow of patient appointments in all sites efficient by scheduling regular appointments and assisting in the triage of emergency and walk-...
  • 6 Months Ago

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Key Account Manager
  • Baumann Paper Company
  • Earn a base salary plus a competitive commission and bonus structure. Work Monday - Friday with your weekends and evenin...
  • 4/19/2024 12:00:00 AM

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Technology Investment Banking Summer 2024 Analyst Program
  • Cantor Fitzgerald
  • San Francisco, CA
  • Job Title: 2024 Technology Investment Banking Summer Analyst Program Location: San Francisco, CA, In office Firm Overvie...
  • 4/19/2024 12:00:00 AM

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Support Analyst
  • nQ Zebraworks
  • #WorkFromAnywhere Support Analyst We are currently looking for someone to join our world-class client support team as a ...
  • 4/19/2024 12:00:00 AM

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Call Center Data Analyst
  • Chicago Lighthouse
  • Chicago, IL
  • Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
  • 4/18/2024 12:00:00 AM

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Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
  • 4/17/2024 12:00:00 AM

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Finance Director, Retail Wireless
  • Dish Network
  • **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
  • 4/16/2024 12:00:00 AM

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Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
  • 4/15/2024 12:00:00 AM

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Information Technology Help Desk Contact Center Analyst - Honolulu
  • Frontline Managed Services
  • Honolulu, HI
  • Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
  • 4/15/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$57,005 to $74,254