Contact Center Traffic and Scheduling Analyst jobs in Topeka, KS

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst jobs

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Customer Contact Center Rep (Full-Time)
  • Central National Bank
  • Topeka, KS FULL_TIME
  • Position Description:

    Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representative to our team. No banking experience required!


    You read that right. Our team members have successfully transitioned from non-banking roles such as -
    Cashiering and other retail roles;
    Teaching;
    CNAs;
    Administrative and office workers;
    And more!
    They found success in this role and now its your turn! With an attention to detail, knack for problem solving, and friendly customer service attitude, you may have the skills needed. We provide you with the training and tools for the rest.

    Perks
    As a full-time team member, you get access to a variety of benefits which include:
    Paid leave including vacation, personal, sick
    Paid holidays
    Paid volunteer time
    A wide selection of insurance products including health, dental, vision, cancer, short-time disability, long term disability, etc.
    Access to our employee assistance program
    401K & Generous Match (subject to eligibility requirements)

    Schedule:
    Contact Center operates Mon-Fri 8 AM - 7 PM, Sat 8 AM - 4 PM, and Sun 11 AM - 3 PM. Schedule will vary with weekends scheduled on a rotating basis for a total of 40 hours weekly.

    Day to Day
    Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
    Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
    Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
    Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
    Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
    Daily balancing an electronic cash drawer throughout the day and at shift's end.
    Performing financial transactions in an efficient and precise manner.
    Meeting/supporting team and bank assigned goals.
    Utilizing the system software proficiently and accurately.
    Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
    Other activities as assigned by management

    Next Steps
    Central has the perfect start for you! Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.

    EOE M/F/D/V

  • 27 Days Ago
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Traffic Engineer
  • City of Topeka
  • Topeka, KS FULL_TIME
  • Traffic Engineer Flyer The City of Topeka is seeking qualified candidates for a Traffic Engineer position. The Traffic Engineer performs professional civil engineering work that involves managing safe...
  • 22 Days Ago
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Dental Receptionist and Scheduling Coordinator
  • Peterson, Krische, Van Horn DDS
  • Lawrence, KS FULL_TIME
  • Job Summary Fast paced family dental office seeking full time dental receptionist. Experience is preferred, but not a requirement. Applicant must be detail oriented, friendly, and willing to learn. Re...
  • 8 Days Ago
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Patient Liaison Scheduling Clerk
  • AdventHealth Ottawa
  • Ottawa, KS FULL_TIME
  • Description Patient Liaison/Scheduling Clerk – AdventHealth Ottawa Top Reasons to Work at AdventHealth Ottawa: Family Friendly Community Excellent cost of living Five major recreational lakes Many ann...
  • 8 Days Ago
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Traffic Signal Foreman
  • Wildcat Companies
  • Topeka, KS FULL_TIME
  • THE CONSTRUCTION FOREMAN OVERSEES THE ACTIVITIES THAT TAKE PLACE ON THE WORKSITE. THEY ARE HEAVILY INVOLVED IN PLANNING, ORGANIZING AND CONTROLLING PROJECTS AND ARE RESPONSIBLE FOR SUPERVISING THE LAB...
  • 25 Days Ago
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Traffic Signal Laborer
  • Wildcat Companies
  • Topeka, KS FULL_TIME
  • Wildcat has the ability to self-perform many types of civil construction including earthwork and site prep, concrete and asphalt paving, civil and structural concrete, rock excavation, piling and shee...
  • 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Topeka, KS area

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Technical Project Manager
  • Innova Solutions
  • Topeka, KS
  • Innova Solutions is immediately hiring for a TechnicalProject Manager Position type: 6 month Contract to Hire Duration: ...
  • 4/18/2024 12:00:00 AM
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Travel Physical Therapist - $1,862 per week
  • Hiring Now!
  • Ottawa, KS
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Ottawa, Kansas. Job Description & Re...
  • 4/18/2024 12:00:00 AM
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Claims Quality Specialist - Crop
  • QBE Insurance Group Limited
  • Topeka, KS
  • Primary Details Time Type: Full time Worker Type: Employee The Opportunity This opportunity supports internal and extern...
  • 4/16/2024 12:00:00 AM
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System & Network Operations Team Leader
  • Capfed
  • Topeka, KS
  • ** System & Network Operations Team Leader** **Job Category****:** Systems & Network Ops **Requisition Number****:** SYS...
  • 4/15/2024 12:00:00 AM
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Benefit Representative
  • KPERS
  • Topeka, KS
  • Job Description Job Description KPERS is located in Topeka, Kansas and full-time remote work is not available. After six...
  • 4/14/2024 12:00:00 AM
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About Topeka, Kansas

Topeka (/toʊˈpiːkə/; Kansa: Tó Pee Kuh) is the capital city of the U.S. state of Kansas and the seat of Shawnee County. It is situated along the Kansas River in the central part of Shawnee County, in northeast Kansas, in the Central United States. As of the 2010 census, the city population was 127,473. The Topeka Metropolitan Statistical Area, which includes Shawnee, Jackson, Jefferson, Osage, and Wabaunsee counties, had a population of 233,870 in the 2010 census. The name Topeka is a Kansa-Osage sentence that means "place where we dug potatoes", or "a good place to dig potatoes". As a plac...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$53,370 to $69,520
Topeka, Kansas area prices
were up 1.3% from a year ago
View detail