Contact Center Traffic and Scheduling Analyst jobs in Sumter, SC

gTANGIBLE Corporation (gTC), www.gtangible.com, is a C corporation and a registered Government contractor that provides services and solutions in:

• National Security Programs
• Professional, Administrative, and Management Support
• Mission and Warfighter Support

We are a Service Disabled Veteran Owned Small Business (SDVOSB) and the founder has years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position.

Requisition Type: Open

Position Title: USAFCENT Command Operations Center Lead Operations Analyst

United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports USAFCENT Command Operations Center in support of AFCENT/Chief of Staff.

The Operations Center Lead Operations Analyst provides consulting, advisory and analytical services for the day-to-day management of the USAFCENT Command Operations Center (COC) with a focus on monitoring, analyzing, reporting and coordinating USAFCENT mission activities in the Area of Operations on a 24/7 basis.

Location: Shaw AFB, SC

Security Clearance Level: Top Secret/SCI

Duties and Responsibilities

• Assist with the management of the USAFCENT knowledge environment, information exchange, and collaborative situation (e.g. share point websites, file management system) such that historical and current operational files and related media are tracked, stored, and maintained. Maintain a firm grasp on information flow requirements to include mission, operations, and commander's intent.
• Provide advice to the Chief of Staff concerning guidance on the direction and management of the USAFCENT Operations Center with full 24/7 coverage to the Operations Center. Respond to the Chief of Staff, USAFCENT, or his designated Officer in Charge when immediate information is requested concerning operations in the AOR.
• Provide advice in direct interactions with USAFCENT directorates and personnel pertaining to situational events and developments. Consolidate and provide input into operational briefings or briefing books to Commander, USAFCENT, and senior leadership. Inform senior USAFCENT staff from either briefings or briefing binders of ongoing theater operations or issues.
• Maintain continuous watch over command operations, analyze activities and events and provide advice to the USAFCENT Officer in Charge.
• Provide advice in direct interactions with senior leadership in USAFCENT directorates; make recommendations for improvements to processes, systems changes, or technology upgrades in the COC.
• Assist with the management of the USAFCENT METL, DRRS, the Automated Message Handling System, and USAFCENT TMT.
• Serve as Crisis Action Team coordinating element and assist the RFI Manager in support of the USAFCENT staff.
• Track status of RFIs and short Notice taskers on behalf of the Chief of Staff.

Knowledge and Qualifications

• Three years' experience in a numbered Air Force or component command staff or higher level or other service equivalent.
• Bachelor's degree in any subject or have at least five (5) years' experience on a numbered AF or component command staff or higher level or other service equivalent.
• Have one year experience in the use of Microsoft Office applications/e-mail systems or the equivalent.

gTANGIBLE Corporation is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, or political affiliation.