Contact Center Traffic and Scheduling Analyst jobs in Stockton, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Traffic Controller | Stockton
  • Traffic Management Inc.
  • Stockton, CA FULL_TIME
  • Overview

    WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certifications!  

    Job Summary

    The Traffic Controller will be responsible for placing, maintaining, and removing traffic control operations.

    Responsibilities: Safety is our business! As a Flagger/Traffic Controller you are responsible for various road closures and the safety of those passing by. In this job, you will learn how to close off a road using cones/ barricades and be responsible for two-way flagging. Two-way flagging is using a stop & slow sign to allow the traffic to know when they can pass work zones safely.

     

    What you get:• Starting Pay: $16.00 - $21.33• Recruiting Bonus: $500 (when you refer a friend, no limit on referrals)• Benefits: Medical, Vision, Dental• Rapid growth opportunity: All employees are eligible for a promotion in their first 6 months of employment• Year-round work• Full time hoursThe hourly wage range for candidates is $16.00 - $21.33. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job type and years of experience within the industry, education, etc. Traffic Management, Inc. is a multi-state employer and this salary range may not reflect positions in other states.

    Qualifications

    HOW YOU’LL MAKE A DIFFERENCE:WHAT YOU BRING:

    Basic Knowledge, Skills, and Abilities• Ability to effectively communicate in English (written and verbal) with customers, TMIemployees and the public.• Proficient in traffic control setup regulations• Basic math skills• Ability to work well with others in a team environment• Maintain a positive work environment

    Equipment Operated• Vehicles (Trucks/Cars) of various sizes• Flatbed trucks• Trailer mounted warning signs• Cones, delineators, drums, barricades, signs, and various other traffic control equipment

     

    Essential Physical Requirements & Work Environment• Requires standing for prolonged periods of time• Ability to perform full deep squat• Full range of motion of arms and legs• Requires lifting and carrying of up to 50lb from floor to chest level carrying horizontallyfor 25ft• Requires lifting and carrying of up to 25lb from floor to shoulder level carryinghorizontally for 25ft• Requires using hands to handle, control or lift objects with a strong grip• Requires the ability to raise the arms over the shoulders to life and place objects of up to50lbs carrying horizontally for 25ft• Requires stepping at least 33 inches onto tailgate of a truck• Requires being outside and exposed to environmental conditions• Requires being in construction environment• Requires repetitive movement• Requires bending at the elbows, at the knees, at the hip and bending forward• Exposure to work near moving mechanical parts, heavy equipment and moving vehicular traffic• Exposure to reasonable noise levels• Must be able to fulfill essential job function in a consistent state of alertness and safe manner• Ability to drive a vehicle in an alert and attentive manner with no conditions that mayaffect this

     

    Education and Experience• Must have valid driver’s license for at least 3 years (must be insurable throughcompany insurance policy)• No Type A violations within 3 years• No more than 1 moving violation within 3 years

    Responsibilities

    Essential Duties• Respond to Dispatch Center calls in a timely manner for availability – no later than 90minutes if between the hours and 8am and 5pm and no later than the next day if after 5pm.• Maintain contact and coordination with TMI Dispatcher on and off the job.• Maintain all equipment in a safe and working condition.• Perform pre-job inspection and inventory utilizing the Vehicle and Equipment Checklist (VEC).• Inspect vehicle to ensure safe operation prior to operating (oil, tire air pressure, etc.) andreport any concerns to your supervisor or the dispatcher.• Inventory and inspect equipment needed for job.• Load all required equipment into vehicle.• Navigate safely to and from office to jobsite utilizing all aspects of the Smith Driving System to ensure safety.• Flagging of traffic to ensure safe work zone for TMI customers, TMI employees, and the public.• Coordinating with customer and/or TMI dispatcher ensuring a safe, efficient, and problem-free service provided to TMI customers.• Completing required paperwork, receipts, and timesheets on or before mandatory deadlines.• Report all unsafe conditions to supervisor as soon as possible.• Always ensure a safe work zone for the customer and pedestrians by being attentive and refraining from being in the vehicle unless on a break.

  • 20 Days Ago

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Technology Solution Center Analyst Lead-Stockton, CA
  • PNC
  • Stockton, CA FULL_TIME
  • Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
  • 1 Month Ago

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Surgery Scheduling Associate (Outpatient)
  • Adventist Health
  • Lodi, CA FULL_TIME
  • Adventist Health Lodi Memorial, one of the region’s premier nonprofit healthcare providers, comprises a 190-bed hospital, 17 medical practice locations and wellness programs. Since we opened our doors...
  • 1 Month Ago

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Traffic Control Flagger
  • Maxsim Inc
  • Brentwood, CA FULL_TIME
  • Join a new and growing traffic control company in the Bay area! Great opportunity and career path. Job Summary Flaggers are responsible for public safety and for temporary traffic control. Because fla...
  • 21 Days Ago

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Traffic Control Flagger
  • Maxsim Inc
  • Stockton, CA FULL_TIME
  • Join a new and growing traffic control company in the Bay area! Great opportunity and career path. Job Summary Flaggers are responsible for public safety and for temporary traffic control. Because fla...
  • 22 Days Ago

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Assistant Traffic Control Designer
  • City Rise LLC
  • Lodi, CA FULL_TIME
  • Assistant Traffic Control Designer Department: Design Location: Lodi FLSA: Non-exempt Job Type: Full-Time Salary Range: $20.00-$24.00 (DOE) Benefits: Medical/Dental/Vision, Vacation, 401K (with employ...
  • 5 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Stockton, CA area

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Travel Nurse RN - Labor and Delivery - $1,757 per week
  • Adventist Health
  • Tracy, CA
  • Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Tracy, California. ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Labor and Delivery - $1,715 per week
  • Adventist Health
  • Tracy, CA
  • Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Tracy, California. ...
  • 3/28/2024 12:00:00 AM

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Direct Support Professional - Registered Behavior Technician (DSP-RBT)
  • YAI
  • Lodi, CA
  • If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions...
  • 3/28/2024 12:00:00 AM

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Personnel Analyst III
  • San Joaquin County, CA
  • Stockton, CA
  • Introduction This recruitment is being conducted to fill one (1) vacancy with the Employment Services Unit within the Hu...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - Labor and Delivery - $1,757 per week
  • Supplemental Health Care
  • Tracy, CA
  • Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Tracy, California. ...
  • 3/27/2024 12:00:00 AM

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Senior Transportation Engineer
  • Sjgov
  • Stockton, CA
  • ** Senior Transportation Engineer** Engineer V Recruitment #0621-RE1005-01 Approximate Salary $10,130 - $12,312/month Op...
  • 3/27/2024 12:00:00 AM

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Travel Physical Therapist - $2,618 per week
  • PRN Healthcare
  • Stockton, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Stockton, California. Job Descriptio...
  • 3/24/2024 12:00:00 AM

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Board Certified Behavior Analyst School 2024-2025 SY
  • Epic Special Education Staffing
  • Tracy, CA
  • ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 3/18/2024 12:00:00 AM

Stockton is the county seat of San Joaquin County in the Central Valley of the U.S. state of California. Stockton was founded by Captain Charles Maria Weber in 1849 after he acquired Rancho Campo de los Franceses. The city is named after Robert F. Stockton, and it was the first community in California to have a name not of Spanish or Native American origin. The city is located on the San Joaquin River in the northern San Joaquin Valley and had an estimated population of 320,554 by the California Department of Finance for 2017. Stockton is the 13th largest city in California and the 63rd larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$61,464 to $80,066
Stockton, California area prices
were up 2.5% from a year ago