Contact Center Traffic and Scheduling Analyst jobs in Spartanburg, SC

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Scheduling coordinator
  • Awesome Travel Adventures
  • Laurens, SC FULL_TIME
  • JobDescription :

    PositionType : Remote

    AgeRequirement : 18 years or older

    Eligibility : Must be authorized to work in the USA Australia Mexico orColombia

    Experience : No prior experience required;comprehensive training provided

    Equipment : Access to a WiFi connection asmartphone orcomputer

    Overview :

    Asa Remote Scheduling Coordinator you will play a crucial role infacilitating and coordinating scheduling activities for clientssuppliers and internal teams.

    This remote position offersflexibility and the opportunity to work with clients and suppliersin multiple countries. Your responsibilities will includeconducting research creating schedules presenting quotes to clientsand maintaining effective communication with suppliers throughemail and other channels.

    This independent contractoropportunity is commissionbased and your compensation is derivedfrom the profits generated by your sales(1099).

    KeyResponsibilities :

    ConductResearch : Gather information relevant to scheduling andcoordination tasks such as availability of resources pricing andschedulingconstraints.

    Planning : Develop schedules and plans that meet the needs and expectations ofclients considering time zones resources and other relevantfactors.

    ClientInteraction : Communicate directly with clients tounderstand their scheduling preferences provide quotes and addressany inquiries or concerns promptly andprofessionally.

    SupplierRelations : Establish and maintain relationships withsuppliers negotiating terms coordinating services and ensuringseamlesscollaboration.

    EmailCommunication : Utilize email communication as a primarymeans to facilitate scheduling share updates and address any issuesthat mayarise.

    Training : Participate in comprehensive training programs provided by thecompany to acquire the necessary skills and knowledge for therole.

    Qualifications :

    • Mustbe 18 years of age orolder.
    • Authorized to work in the USAAustralia Mexico or Colombia.
    • Strong communicationskills both written andverbal.
    • Ability to workindependently and manage timeeffectively.
    • Attention to detail andproblemsolving skills.
    • Adaptabilityand willingness to learn.
    • No priorexperience is required as comprehensive training will beprovided.

    Communication, Time management

    Last updated : 2024-04-18

  • 15 Days Ago

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Traffic Flagger
  • Southern Protection Agency
  • Spartanburg, SC FULL_TIME
  • No experience is necessary this is an entry-level position! PAID EVERY FRIDAY! We are proud to offer weekly pay to our Traffic Flaggers with a starting rate of $15.00/hour as well as a bonus if you ar...
  • 4 Days Ago

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Traffic Control Flagger
  • Wright
  • Woodruff, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • Just Posted

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Traffic Control Flagger
  • AWP Safety
  • Spartanburg, SC FULL_TIME
  • Company DescriptionOwnership. Trust. Teamwork. DO YOU: Consider yourself hard-working and dependable? Have great observation skills and consider safety a top priority? Want every workday and work envi...
  • Just Posted

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Traffic Control Flagger
  • Wright
  • Inman, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • Just Posted

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Traffic Control Flagger
  • Wright
  • Harris, NC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • Just Posted

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0 Contact Center Traffic and Scheduling Analyst jobs found in Spartanburg, SC area

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Maintenance Planning Analyst
  • BMW Group
  • Spartanburg, SC
  • Battery specialists at the BMW Group are in their element. The ability to convert energy into determination and vision i...
  • 5/4/2024 12:00:00 AM

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Local Contract School Services - Special Education Teacher - $42 per hour
  • Hiring Now!
  • Gaffney, SC
  • Supplemental Health Care is seeking a School Services Special Education Teacher for a local contract job in Gaffney, Sou...
  • 5/4/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,553 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Shelby, North Carolina. Job D...
  • 5/4/2024 12:00:00 AM

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Travel LPN / LVN - $1,141 per week - Urgently Hiring
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a LPN / LVN for a travel job in Shelby, North Carolina. Job Description & Requiremen...
  • 5/4/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,441 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Shelby, North Carolina. Job D...
  • 5/3/2024 12:00:00 AM

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Project Automation Specialist
  • Spero Technology
  • Greenville, SC
  • Project Automation Specialist Must be a U.S. Citizen. Must be able to perform specializations which may include Project ...
  • 5/2/2024 12:00:00 AM

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Data Analyst - Spartan Financial Partners
  • American Credit Acceptance
  • Spartanburg, SC
  • Overview: The Data Analyst with Spartan Financial Partners will provide critical data processing, reporting, and analyti...
  • 5/1/2024 12:00:00 AM

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Travel Physical Therapist - $1,862 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Shelby, North Carolina. Job Descript...
  • 4/30/2024 12:00:00 AM

Spartanburg is the most populous city in and the seat of Spartanburg County, South Carolina, United States, and the 12th-largest city by population in the state. The city of Spartanburg has a municipal population of 37,013, and Spartanburg County has an urban population of 180,786 as of the 2010 census. The Spartanburg Metropolitan Statistical Area, including Spartanburg and Union counties, had a population of 317,057 as of the 2010-2014 American Community Survey 5-Year Estimates. Spartanburg is the second-largest city in the greater Greenville–Spartanburg–Anderson Combined Statistical Area, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$54,381 to $70,836
Spartanburg, South Carolina area prices
were up 1.5% from a year ago