Contact Center Traffic and Scheduling Analyst jobs in Santa Maria, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Traffic Controller | San Luis Obispo
  • Traffic Management Inc.
  • Nipomo, CA FULL_TIME
  • Overview

    WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certifications!  

    Job SummaryThe Traffic Controller will be responsible for placing, maintaining, and removing traffic control operations.

    Responsibilities: Safety is our business! As a Flagger/Traffic Controller you are responsible for various road closures and the safety of those passing by. In this job, you will learn how to close off a road using cones/ barricades and be responsible for two-way flagging. Two-way flagging is using a stop & slow sign to allow the traffic to know when they can pass work zones safely.

     

    What you get:• Starting Pay: $20.15 • Recruiting Bonus: $500 (when you refer a friend, no limit on referrals)• Benefits: Medical, Vision, Dental• Rapid growth opportunity: All employees are eligible for a promotion in their first 6 months of employment• Year-round work• Full time hoursThe hourly wage for candidates is $20.15. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job type and years of experience within the industry, education, etc. Traffic Management, Inc. is a multi-state employer and this salary range may not reflect positions in other states.

    Qualifications

    HOW YOU’LL MAKE A DIFFERENCE:WHAT YOU BRING:

    Basic Knowledge, Skills, and Abilities• Ability to effectively communicate in English (written and verbal) with customers, TMIemployees and the public.• Proficient in traffic control setup regulations• Basic math skills• Ability to work well with others in a team environment• Maintain a positive work environment

    Equipment Operated• Vehicles (Trucks/Cars) of various sizes• Flatbed trucks• Trailer mounted warning signs• Cones, delineators, drums, barricades, signs, and various other traffic control equipment

     

    Essential Physical Requirements & Work Environment• Requires standing for prolonged periods of time• Ability to perform full deep squat• Full range of motion of arms and legs• Requires lifting and carrying of up to 50lb from floor to chest level carrying horizontallyfor 25ft• Requires lifting and carrying of up to 25lb from floor to shoulder level carryinghorizontally for 25ft• Requires using hands to handle, control or lift objects with a strong grip• Requires the ability to raise the arms over the shoulders to life and place objects of up to50lbs carrying horizontally for 25ft• Requires stepping at least 33 inches onto tailgate of a truck• Requires being outside and exposed to environmental conditions• Requires being in construction environment• Requires repetitive movement• Requires bending at the elbows, at the knees, at the hip and bending forward• Exposure to work near moving mechanical parts, heavy equipment and moving vehicular traffic• Exposure to reasonable noise levels• Must be able to fulfill essential job function in a consistent state of alertness and safe manner• Ability to drive a vehicle in an alert and attentive manner with no conditions that mayaffect this

     

    Education and Experience• Must have valid driver’s license for at least 3 years (must be insurable throughcompany insurance policy)• No Type A violations within 3 years• No more than 1 moving violation within 3 years

    Responsibilities

    Essential Duties• Respond to Dispatch Center calls in a timely manner for availability – no later than 90minutes if between the hours and 8am and 5pm and no later than the next day if after 5pm.• Maintain contact and coordination with TMI Dispatcher on and off the job.• Maintain all equipment in a safe and working condition.• Perform pre-job inspection and inventory utilizing the Vehicle and Equipment Checklist (VEC).• Inspect vehicle to ensure safe operation prior to operating (oil, tire air pressure, etc.) andreport any concerns to your supervisor or the dispatcher.• Inventory and inspect equipment needed for job.• Load all required equipment into vehicle.• Navigate safely to and from office to jobsite utilizing all aspects of the Smith Driving System to ensure safety.• Flagging of traffic to ensure safe work zone for TMI customers, TMI employees, and the public.• Coordinating with customer and/or TMI dispatcher ensuring a safe, efficient, and problem-free service provided to TMI customers.• Completing required paperwork, receipts, and timesheets on or before mandatory deadlines.• Report all unsafe conditions to supervisor as soon as possible.• Always ensure a safe work zone for the customer and pedestrians by being attentive and refraining from being in the vehicle unless on a break.

  • 21 Days Ago

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Registered Nurse Quality Abstractor Analyst Per Diem Days - Now Hiring
  • Sierra Vista Regional Medical Center
  • Paso Robles, CA PER_DIEM
  • As the largest hospital in San Luis Obispo County, Sierra Vista Regional Medical Center strives to produce optimal outcomes and exceptional patient experiences to the community it serves. With 164 bed...
  • 12 Days Ago

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Traffic control flagger
  • Area Wide Protective
  • Nipomo, CA FULL_TIME
  • Company Description Join America’s leading traffic safety company! If you enjoy working for a fast-paced company with local work, apply for AWP Safety today. This is an entry-level position and no exp...
  • 25 Days Ago

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Beer Traffic Controller
  • Firestone Walker Brewing Company
  • Paso Robles, CA FULL_TIME
  • JOB SUMMARY: The Beer Traffic Controller coordinates order management functions including order entry, analysis, tracking and logistics. This position manages beer orders and inventory through coordin...
  • Just Posted

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Director Cancer Center
  • Marian Regional Medical Center
  • SANTA MARIA, CA FULL_TIME
  • OverviewBuilt on a vision of hope and healing, Mission Hope Cancer Center is the home of integrative and compassionate cancer care. Our center offers a new level of advanced, accredited comprehensive ...
  • 8 Days Ago

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Call center rep
  • Pacific Central Coast Health Center
  • Santa Maria, CA FULL_TIME
  • Overview Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton ...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Santa Maria, CA area

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Santa Maria, CA
  • Store - SANTA MARIA, CA Deliver friendly customer service, help customers shop our store and find what they're looking f...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Santa Maria, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Santa Maria, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • Santa Maria, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Young Dental
  • Santa Maria, CA
  • >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1674...
  • 3/28/2024 12:00:00 AM

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FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Santa Maria, CA
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Associate - Work From Home>
  • Alma
  • Santa Maria, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $23 per hour / May 21st Start Date / Health, dental and vision / 401k /...
  • 3/27/2024 12:00:00 AM

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Entry Level Developer/Coder/Programmer/Data Scientist/Analyst/Engineer
  • SynergisticIT
  • Santa Maria, CA
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 3/26/2024 12:00:00 AM

Santa Maria is a city near the Southern California coast in Santa Barbara County. It is approximately 65 miles (105 km) northwest of Santa Barbara and 150 miles (240 km) northwest of downtown Los Angeles. Its estimated 2018 population was 108,470, making it the most populous city in the county and the Santa Maria-Santa Barbara, CA Metro Area. The city is notable for its wine industry and Santa Maria-style barbecue. Sunset magazine called Santa Maria "The West's Best BBQ Town". Santa Maria is located at 34°57′5″N 120°26′0″W / 34.95139°N 120.43333°W / 34.95139; -120.43333 (34.951377, -120.433...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$62,418 to $81,308
Santa Maria, California area prices
were up 2.5% from a year ago