Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Job Summary: The Contact Center Representative is to contact consumers and advise of pending services, documentation, pending complaints and return call requests.
Call Center Representatives are required to make outbound calls.
The hours will be from
7:00 AM to 12:00 PM, Monday through Friday.
or
9:00 AM to 2:00 PM, Monday through Friday
Apply today or call 725.268.0742 for more information!
ENTRY LEVEL - No Experience is Necessary - Looking for true sales people that understand the art of closing deals! Hustlers ONLY
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 25 per week
Schedule:
Education:
Shift availability:
Ability to Relocate:
Work Location: In person
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0 Contact Center Traffic and Scheduling Analyst jobs found in Saint George, UT area