Contact Center Traffic and Scheduling Analyst jobs in Norfolk, NE

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Pavement Marking/Traffic Control Technician
  • Dakota Traffic Services
  • Sioux, IA TEMPORARY
  • Dakota Traffic Services, LLC is a full-service traffic control, pavement marking, and signing company. We operate in much of South Dakota and Northwestern Iowa with offices in Tea, SD and Sioux City, Iowa. Our Pavement Marking division specializes in temporary, permanent, and durable pavement markings and pavement marking removals. We are looking for a Pavement Marking/Traffic Control Technician to join our team. This role rarely requires you to spend overnights out of town for work. If this occurs, hotel and per diem will be paid. This position will work out of our Sioux City, IA location.

    Key Responsibility:

    • Follow directions of foreman for each specific project or job site.
    • Work with crew to install thermoplastic, paint and other pavement marking materials.
    • Clean and prepare pavement for paint, epoxy, tape, or thermoplastic.
    • Paint long lines (highway/roadways) and short lines (stencils and parking lots)
    • Lift, carry, load and unload construction items including pavement marking supplies, safety cones, stencils, etc.
    • Perform and complete all work in compliance with DOT and quality guidelines, while maximizing production.
    • Setting up of work site, including traffic and pedestrian control.
      • Installation of signs and barricades
      • Temporary barrier rail, message boards and other smart zone equipment
      • Pavement marking and pavement marking removals
    • Control traffic flow and close roads on construction projects
    • Adhere to all safety policies and procedures.
    • Other duties as assigned.

    Requirements:

    • Valid Driver's License Required, CDL Preferred.
    • Ability to obtain a Medical Examiner's Certificate
    • Must be able to pass a background/MVR and preemployment drug test.
    • Ability to lift and move up to 60 lbs
    • Willing to work outdoors
    • Pavement Marking and/or Traffic Control experience desirable.
    • Ability to communicate effectively.
  • 10 Days Ago

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Student Behavior Analyst- RBT
  • The Cardinal Center for Behavior Analysis
  • Varina, IA FULL_TIME
  • Senior Registered Behavior Technician (RBT) & BCBA Students Must be currently enrolled in a Master's program in Applied Behavior Analysis, or have a Master's degree in the field to apply for this posi...
  • 11 Days Ago

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Office Admin
  • Dakota Traffic Services
  • Lawton, IA FULL_TIME
  • Dakota Traffic Services provides pavement markings, Traffic Control and Signage on roads and parking lots throughout South Dakota, Iowa, and Nebraska. We take pride in the quality of our work, value t...
  • 9 Days Ago

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Scheduling Coordinator
  • Synergy HomeCare 1
  • Dakota, SD FULL_TIME
  • Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And t...
  • 1 Day Ago

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Customer Contact Specialist
  • Vantage Point Solutions, Inc.
  • Sioux, IA FULL_TIME
  • Customer Contact Specialist Job Summary The Customer Contact Specialist’s role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residen...
  • 9 Days Ago

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Traffic Dispatcher A
  • Seaboard Triumph Foods
  • Sioux, IA OTHER
  • The Traffic Dispatcher will be responsible for coordinating and documenting, all equipment needs & movements in & out of the facility. Must be able to effectively communicate with all contact points, ...
  • 14 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Norfolk, NE area

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Customer Relationship Specialist
  • First Nebraska Bank
  • Columbus, NE
  • Job Description Job Description http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40...
  • 4/26/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • ARIVE
  • Columbus, NE
  • [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
  • 4/25/2024 12:00:00 AM

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Director of Disabilities Services
  • Northeast Community College
  • Norfolk, NE
  • Please see Special Instructions for more details. Position will remain open until filled.Priority will be given to appli...
  • 4/24/2024 12:00:00 AM

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Customer Service/Production Associate
  • Goodwill Industries of Greater Nebraska, Inc.
  • Columbus, NE
  • **Customer Service/Production Associate** Customer Service/Production Associate * Full Time * Posted 9 hours ago **POSIT...
  • 4/24/2024 12:00:00 AM

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Retail Customer Service Specialist (Temp/PT/FT)
  • Dick's Sporting Goods
  • Norfolk, NE
  • Ready to take your passion for sports to the next level? As a Retail Customer Service Specialist you will: Greet everyon...
  • 4/23/2024 12:00:00 AM

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Travel Nurse RN - Long Term Care - $1,403 per week
  • Hiring Now!
  • Albion, NE
  • Supplemental Health Care is seeking a travel nurse RN Long Term Care for a travel nursing job in Albion, Nebraska. Job D...
  • 4/22/2024 12:00:00 AM

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Customer Experience Specialist
  • Farm Credit Council
  • Norfolk, NE
  • Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships th...
  • 4/22/2024 12:00:00 AM

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Bilingual Customer Service Specialist (English & Spanish)
  • Sherwin-Williams
  • Norfolk, NE
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 3/28/2024 12:00:00 AM

Norfolk (/ˈnɔːrfɔːrk/ or /ˈnɔːrfoʊk/) is a city in Madison County, Nebraska, United States, 113 miles northwest of Omaha and 83 miles west of Sioux City at the intersection of U.S. Routes 81 and 275. The population was 24,210 at the 2010 census, making it the ninth-largest city in Nebraska. It is the principal city of the Norfolk Micropolitan Statistical Area. Norfolk is located at 42°1′42″N 97°26′01″W / 42.02833°N 97.43361°W / 42.02833; -97.43361 (42.0283379, -97.4169964). According to the United States Census Bureau, the city has a total area of 10.78 square miles (27.92 km2), of which, 1...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$50,774 to $66,138
Norfolk, Nebraska area prices
were up 0.8% from a year ago