Contact Center Traffic and Scheduling Analyst jobs in New Bedford, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Air Traffic Manager
  • Midwest Air Traffic Control Service, Inc.
  • Hyannis, MA FULL_TIME
  • We seek a highly responsible Air Traffic Manager (ATM) to provide air traffic management at the Cape Cod Gateway (HYA) Airport. Work involves the responsibility for planning, directing, and coordinating the air traffic control system for the airport and surrounding airspace in accordance with FAA regulations. The work is performed with a high degree of independence under the overall supervision of the Area Manager.

    In addition to your duties as an ATM, as an Air Traffic Controller, you will control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. The incumbent is responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATC duties include:

    · Answering radio calls from arriving and departing aircraft.

    · Issuing landing/takeoff instructions.

    · Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.

    · Issuing air traffic clearances.

    · Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.

    · Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS).

    · Transferring control of aircraft to receiving facilities when aircraft leave their airspace, and receiving control of aircraft coming into their airspace.

    · Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.

    · Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.

    · Coordinating with and issuing instructions to airport vehicles and personnel.

    · Maintaining and disseminating records of daily operations

    · Conduct OJT-Instruction, as required

    Job Type: Full-time

    Pay: $70,000.00 - $90,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift

    License/Certification:

    • FAA-Issued Control Tower Operator Certificate (Required)

    Ability to Relocate:

    • Hyannis, MA: Relocate before starting work (Required)

    Work Location: In person

  • 14 Days Ago

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Center-based Board Certified Behavior Analyst - BCBA
  • Bay Coast Behavioral, LLC
  • River, MA FULL_TIME
  • Board Certified Behavior Analyst: BCBA/LABA Bay Coast Behavioral - Fall River, MA - Starting pay $75,000 -$80,000 - The Position: **Bilingual candidates strongly encouraged to apply!** With flexible h...
  • 6 Days Ago

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Center-Based Board Certified Behavior Analyst (BCBA)
  • The Stepping Stones Group
  • River, MA FULL_TIME
  • Board Certified Behavior Analyst (BCBA) New England ABA (NEABA), a Stepping Stones Group Company, is urgently hiring for a Full-Time Board Certified Behavior Analyst (BCBA) to work for our Fall River,...
  • 2 Months Ago

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Scheduling specialist
  • Cape Cod Healthcare
  • Barnstable, MA FULL_TIME
  • Purpose of Position To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and ...
  • 9 Days Ago

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Scheduling Coordinator
  • Associated Home Care
  • River, MA FULL_TIME
  • About Associated Home CareFueled by a real understanding of today’s challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experienc...
  • 12 Days Ago

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Scheduling Coordinator
  • Fall River HealthCare
  • River, MA FULL_TIME
  • Scheduling Coordinator for Fall River Healthcare Full Time Position At Next Step Healthcare, we know that working in the healthcare industry is more than just a job – it’s a way of life reserved for t...
  • 18 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in New Bedford, MA area

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Travel Nurse RN - Psychiatric - $2,223 per week
  • Hiring Now!
  • Dartmouth, MA
  • Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Dartmouth, Massachusetts. ...
  • 5/10/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,015 per week
  • Supplemental Health Care
  • Falmouth, MA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Falmouth, Massachusetts. Job...
  • 5/10/2024 12:00:00 AM

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Travel Nurse RN - Special Procedures - $2,823 per week
  • Hiring Now!
  • Fall River, MA
  • Supplemental Health Care is seeking a travel nurse RN Special Procedures for a travel nursing job in Fall River, Massach...
  • 5/9/2024 12:00:00 AM

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Travel Nurse RN - PACU - Post Anesthesia Care - $2,363 per week
  • Hiring Now!
  • Wareham, MA
  • Supplemental Health Care is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Wareham, M...
  • 5/9/2024 12:00:00 AM

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Travel CT Technologist - $2,631 per week
  • Hiring Now!
  • Falmouth, MA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Falmouth, Massachusetts. Job Descriptio...
  • 5/9/2024 12:00:00 AM

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Travel Nurse RN - Long Term Care - $2,267 per week
  • Hiring Now!
  • Falmouth, MA
  • Supplemental Health Care is seeking a travel nurse RN Long Term Care for a travel nursing job in Falmouth, Massachusetts...
  • 5/9/2024 12:00:00 AM

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Travel Social Work - Social Worker - $1,881 per week
  • Hiring Now!
  • Dartmouth, MA
  • Supplemental Health Care is seeking a Social Work Social Worker for a travel job in Dartmouth, Massachusetts. Job Descri...
  • 5/8/2024 12:00:00 AM

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Travel Nurse RN - Psychiatric - $1,983 per week
  • Hiring Now!
  • Dartmouth, MA
  • Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Dartmouth, Massachusetts. ...
  • 5/7/2024 12:00:00 AM

New Bedford is a city in Bristol County, Massachusetts, United States. As of the 2010 census, the city had a total population of 95,072, making it the sixth-largest city in Massachusetts. New Bedford is nicknamed "The Whaling City" because during the 19th century, the city was one of the most important whaling ports in the world, along with Nantucket, Massachusetts and New London, Connecticut. The city, along with Fall River and Taunton, make up the three largest cities in the South Coast region of Massachusetts and is known for its fishing fleet and accompanying seafood producing industries ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$61,265 to $79,803
New Bedford, Massachusetts area prices
were up 1.6% from a year ago