Contact Center Traffic and Scheduling Analyst jobs in New York

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Traffic Engineer
  • Atlantic Traffic Design Engineering Career Center
  • Melville, NY FULL_TIME
  • Traffic Engineer (Long Island)

    Atlantic TPD, LLC (ATDE) is a wholly owned subsidiary of Traffic Planning and Design, Inc. (TPD).

    Atlantic TPD, LLC (ATDE) staff provides expertise on access management, traffic circulation, parking design, ADA-compliance and transportation related design concepts. Safe and efficient accommodation of the traveling public is instrumental to the success of any development project. ATDE is currently hiring a Traffic Design Engineer for our Melville, NY office.

     

    Our ideal candidate has minimum of 3 years of experience, a strong work ethic, a desire to learn, the willingness to work cohesively within a team, and the ability to work on multiple projects. Additionally, we offer a creative, flexible, supportive and fun environment!

     

    Duties and Responsibilities include, but are not limited to:

    • Work with multi-disciplinary teams on tasks such as work zone traffic, intersection design, traffic signal design, roadway signing and pavement marking plans, DOT access permitting, control plans and traffic signal operations analysis.
    • May assist the team with traffic studies, corridor planning, feasibility studies, and safety audits.
    • Obtaining, analyzing, and interpreting demographic and other regional transportation planning data.
    • Assisting in the preparation or modification of reports, specifications, plans, construction schedules, impact studies, permits, and designs for projects.
    • Reviewing construction site to monitor progress and other duties per the contract documents.
    • Serving as on-site project representative.

     

    Job Requirements

    • Bachelor’s Degree in Civil Engineering (required)
    • EIT, FE, or PE (not requited, but preferred)
    • Knowledge of CADD Software (MicroStation or AutoCAD or OpenRoad)
    • Excellent oral and written communication skills
    • Strong work ethic and ability to work on multiple projects and ability to meet multiple deadlines
    • Knowledge of Microsoft Office Suite
    • Valid Driver’s License

     

    Salary Range: $65,000-$90,000

  • 26 Days Ago

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Traffic Design Engineer
  • Atlantic Traffic Design Engineering Career Center
  • Melville, NY FULL_TIME
  • Traffic Design Engineer (NYC / Long Island) Atlantic TPD, LLC (ATDE) is a wholly owned subsidiary of Traffic Planning and Design, Inc. (TPD). Atlantic TPD, LLC (ATDE) staff provides expertise on acces...
  • 24 Days Ago

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Network Analyst
  • Network Analyst
  • Commack, NY FULL_TIME
  • POSITION PROFILE This is an entry level technical operations position whose main responsibilities include monitoring and administration of production servers, network devices, applications, and system...
  • 6 Days Ago

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Customer Service - Contact Center
  • Bryant & Stratton College
  • Orchard, NY FULL_TIME
  • Position Status: Non-exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Contact Center Leader Location: Online Educati...
  • 17 Days Ago

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Contact center agent
  • NBT Bank
  • Norwich, NY FULL_TIME
  • Pay Range : $16.00 - $21.14The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...
  • 17 Days Ago

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Contact center agent
  • NBT Bank
  • Utica, NY FULL_TIME
  • Pay Range : $16.00 - $21.14The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...
  • 19 Days Ago

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Technology Investment Banking Summer 2024 Analyst Program
  • Cantor Fitzgerald
  • San Francisco, CA
  • Job Title: 2024 Technology Investment Banking Summer Analyst Program Location: San Francisco, CA, In office Firm Overvie...
  • 4/24/2024 12:00:00 AM

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Key Account Manager
  • Baumann Paper Company
  • Earn a base salary plus a competitive commission and bonus structure. Work Monday - Friday with your weekends and evenin...
  • 4/24/2024 12:00:00 AM

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Support Analyst
  • nQ Zebraworks
  • #WorkFromAnywhere Support Analyst We are currently looking for someone to join our world-class client support team as a ...
  • 4/24/2024 12:00:00 AM

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Epic ClinDoc Analyst
  • Bluebird Staffing
  • Bluebird has a direct hire position for Remote Epic ClinDoc Analyst for a position in Florida **This is a hybrid positio...
  • 4/24/2024 12:00:00 AM

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Data Quality Lead/Data Governance Analyst - W2 Only-HYBRID
  • Mitchell Martin Inc.
  • Richmond, VA
  • Data Quality Lead/Data Governance / Collibra - W2 Only-HYBRID Location: Richmond, VA Duration: 12 Months + W2 Only Hybri...
  • 4/24/2024 12:00:00 AM

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Call Center Analyst
  • Staff Management | SMX
  • Chicago, IL
  • Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
  • 4/22/2024 12:00:00 AM

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Finance Director, Retail Wireless
  • Dish Network
  • **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
  • 4/21/2024 12:00:00 AM

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Information Technology Help Desk Contact Center Analyst - Honolulu
  • Frontline Managed Services
  • Honolulu, HI
  • Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
  • 4/20/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$61,506 to $80,117