Contact Center Traffic and Scheduling Analyst jobs in Myrtle Beach, SC

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Service Representative
  • South Carolina Federal Credit Union
  • Florence, SC FULL_TIME
  • Contact Center Service Representative/Phone Banker

    Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC.

    Are you passionate about helping others? Do you enjoy interacting with customers over the telephone and working in a high volume, fast-paced environment? As a Contact Center Service Representative you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs.

    As a Contact Center Service Representative, a typical day might look like this:

    • Brainstorm with team members about ways to meet referral goals.
    • Talk with a customer about the payoff amount for their auto loan.
    • Assist a customer with unlocking their online account.
    • Order a new debit card for a customer.
    • Transfer funds from one account to another.
    • Meet with your Team Lead to review your current performance.

    This job might be for you if:

    • You enjoy assisting customers over the phone and you thrive in a fast-paced environment. Multitasking is your strength.
    • You connect well with others and you’re comfortable talking to people. You are not bothered by offering financial products and services to customers.
    • You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends.
    • You are a pro at managing your time and staying on track.
    • You are awesome at consistently following policies and procedures.
    • You are cool under pressure. You don’t get flustered or take it personally when you have to deal with an irate customer.
    • You volunteer for new challenges without being asked.

    The Perks:

    We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy:

    • A chance to build lasting relationships with not only your team, but our customers as well.
    • The opportunity to work from the comfort of your home- No Commute!
    • A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
    • Opportunities to make a difference by volunteering and getting involved in the community.
    • Opportunities to grow within a company that's dedicated to your development and promoting talent internally.

    To land this role, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude. Apply online at www.scfederal.jobs.

    **Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

    **This position is predominately remote, however if you are within a 50-mile radius of headquarters you may be required to come onsite for meetings etc.

    NOTE: Relevant military experience is considered for veterans and transitioning service members.

    South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.

    #TeamBlue23

  • 9 Days Ago

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Scheduling Specialist
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Scheduling Specialist (SS) is responsible for daily scheduling functions of patients for Provider Network Services (PNS) and Conway Medical Center (CMC). The SS is responsible fo...
  • 1 Day Ago

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Scheduling Specialist I - PNS
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Scheduling Specialist- PNS (SS) is responsible for daily scheduling functions of patients for Provider Network Services (PNS). The SS is responsible for interacting with patients...
  • 12 Days Ago

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Clinical Informatics Analyst
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Clinical Informatics Analyst (CIA) functions as the clinical expert, educator, consultant, leader and researcher for nursing/allied health information systems and assist with any...
  • 5 Days Ago

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Decision Support Analyst
  • Conway Medical Center
  • Conway, SC FULL_TIME
  • Position Summary: The Decision Support Analyst (DSA) is the administrator for various systems within Conway Medical Center (CMC). The DSA works collaboratively within a unit of highly qualified manage...
  • 10 Days Ago

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EHR Support Analyst II -Charleston or Myrtle Beach
  • Grand Strand Medical Center
  • Myrtle, SC FULL_TIME
  • Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an E...
  • 2 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Myrtle Beach, SC area

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Travel Physical Therapist - $2,112 per week
  • PRN Healthcare
  • Myrtle Beach, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Myrtle Beach, South Carolina. Job De...
  • 3/28/2024 12:00:00 AM

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Travel CT Technologist - $1,590 per week
  • TRS Healthcare
  • Myrtle Beach, SC
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Myrtle Beach, South Carolina. Job Descr...
  • 3/27/2024 12:00:00 AM

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Travel MRI Technologist - $1,527 per week
  • TRS Healthcare
  • Myrtle Beach, SC
  • Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Myrtle Beach, South Carolina. Job Desc...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $2,098 per week
  • TRS Healthcare
  • Georgetown, SC
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Georgetown, South Carolina. Job Descrip...
  • 3/27/2024 12:00:00 AM

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Travel Physical Therapist - $1,524 per week
  • PRN Healthcare
  • Myrtle Beach, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Myrtle Beach, South Carolina. Job De...
  • 3/26/2024 12:00:00 AM

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Travel Physical Therapist - $1,734 per week
  • PRN Healthcare
  • Murrells Inlet, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Murrells Inlet, South Carolina. Job ...
  • 3/24/2024 12:00:00 AM

Myrtle Beach is a coastal city on the East Coast of the United States in Horry County, South Carolina. It is in the center of a large and continuous 60-mile (97 km) stretch of beach known as "The Grand Strand" in northeastern South Carolina. Ranked as the second fastest-growing metropolitan area in the country (per 2018 census estimates), Myrtle Beach is one of the major centers of tourism in South Carolina and the United States because of the city's warm subtropical climate and extensive beaches, attracting an estimated 14 million visitors each year. As of the 2010 census, the population of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$52,006 to $67,745
Myrtle Beach, South Carolina area prices
were up 1.5% from a year ago