Contact Center Traffic and Scheduling Analyst jobs in Mishawaka, IN
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
- Financial Analyst (Trainee) 9-P11 (Budget,...
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New Buffalo, MI
FULL_TIME
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Salary$16.00 HourlyLocationNew Buffalo, MIJob TypeNon CareerJob Number5901-24-SWR-24-NBWC-SW-LBDepartmentTransportationOpening Date04/24/2024Closing Date5/16/2024 11:59 PM EasternBargaining UnitMICHIGAN STATE EMPLOYEES ASSOCIATION (MSEA)
Job Description
THIS IS A NON-CAREER APPOINTMENT THAT IS LIMITED TO 129 HOURS PER MONTH AND 1040 HOURS PER APPOINTMENT
Are you looking for a meaningful job that will allow you to make a difference in Michigan’s future? If you are a motivated individual with a passion for customer service and desire to make a difference, then we want to hear from you! This is an exciting opportunity to contribute to Michigan’s most valuable structures while gaining valuable experience and making a lasting impact on your community. Join us in stepping into the driver’s seat of Michigan’s future and going the extra mile with MDOT!
As the next summer maintenance worker, you will be responsible for:
- Maintain the cleanliness and orderly appearance of the Welcome Center.
- Work on general groundskeeping.
- Assist visitors of the Welcome Center.
- Support fellow staff to ensure a great experience for all Welcome Center visitors.
- All about MDOT
The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
Required Education and Experience
Education
No specific amount is required.
Experience
No specific type or amount is required.Additional Requirements and Information
All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.
The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.
Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises.
If you have questions related to this posting, please contact Logan Bristol at BristolL3@Michigan.gov.Non-career employees are not eligible for insurance benefits or paid time off, however, they may be able to participate in a deferred compensation plan 401k and/or 457. - Just Posted
- Information Technology Programmer Analyst 12 -...
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New Buffalo, MI
FULL_TIME
- Salary $16.00 Hourly Location New Buffalo, MI Job Type Non Career Job Number 5901-24-SWR-24-NBWC-SW-LB Department Transportation Opening Date 04/24/2024 Closing Date 5/16/2024 11:59 PM Eastern Bargain...
- Just Posted
- CU*Answers
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Grand Rapids, MI
FULL_TIME
- DescriptionPOSITION SUMMARYThe Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other ...
- 1 Month Ago
- GT Independence
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Mishawaka, IN
FULL_TIME
- Work for a company where you make a difference in people's lives every day!At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn...
- 2 Months Ago
- CareEnroll
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La Porte, IN
FULL_TIME
- Position Summary The Contact Center Manager is responsible for the effective and efficient leadership of the Customer Service Representatives and Client Services of CareEnroll. The Contact Center Mana...
- 2 Months Ago
- Wright traffic Control Inc (WTC)
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Rochester, IN
FULL_TIME
- Union Traffic Control Flagger Don't be stuck in an office every day, work outside! Traffic Control Just Got Smarter! Become a proud member of Wright Traffic Control, a union leader in professionalizin...
- 11 Days Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Mishawaka, IN area
- The South Bend Clinic
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South Bend, IN
- Overview: Department: Information Technology Location: Eddy Street Campus; 211 N Eddy Street, South Bend, IN 46617 Hours...
- 5/6/2024 12:00:00 AM
- Capital One
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South Bend, IN
- Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, iOS Do you love building and pion...
- 5/6/2024 12:00:00 AM
- Hiring Now!
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Mishawaka, IN
- Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Mishawaka, Indiana. Job Descri...
- 5/4/2024 12:00:00 AM
- Hiring Now!
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Mishawaka, IN
- Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Mishawaka, Indiana. Job Descri...
- 5/4/2024 12:00:00 AM
- Logan Community Resources Inc
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Benton Harbor, MI
- WHO IS LOGAN? LOGAN Community Resources is our full name but who are we? LOGAN is a non-profit organization with communi...
- 5/4/2024 12:00:00 AM
- Hiring Now!
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Warsaw, IN
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Warsaw, Indiana. Job Description...
- 5/4/2024 12:00:00 AM
- Hiring Now!
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Warsaw, IN
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Warsaw, Indiana. Job Descript...
- 5/4/2024 12:00:00 AM
- Hiring Now!
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Warsaw, IN
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Warsaw, Indiana. Job Description & Requ...
- 5/4/2024 12:00:00 AM
About Mishawaka, Indiana
were up 1.3% from a year ago