Contact Center Traffic and Scheduling Analyst jobs in Minot, ND

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Patient Access Scheduling Navigator
  • Glendive Medical Center
  • Glendive, MT FULL_TIME
  • The Patient Access Scheduling Navigator is responsible for coordinating and scheduling outpatient services to ensure coordination of care between clinic and outpatient services as ordered.

    Supervisory Responsibilities:

    • None

    Duties/Responsibilities:

    • Greet patients in a warm and welcoming manner.
    • Works as the primary scheduler for ancillary services ordered during patient appointments.
    • Works to coordinate all physician orders to enhance patient convenience and satisfaction by eliminating multiple visits.
    • Works as the primary scheduler for Medicare Annual Wellness Visits, to include working the list of potential patients as well as return visits.
    • Will assist in maintaining the outpatient radiology work queue.
    • Will be available to take overflow inbound calls for the outpatient desk.
    • Consistently takes initiative to gather more information to assist callers/visitors and route messages/calls to appropriate areas.
    • Conducts accurate patient interviews.
    • Contacts patients to reschedule or cancel appointments as needed.
    • Verifies insurance coverage and performs point of service payment collections.
    • Takes clear and concise messages for staff, as necessary.
    • Communicates effectively with clinical staff regarding patient appointments.
    • Attends mandatory in-services and/or meetings or makes arrangements with the appropriate supervisor for other arrangements.
    • Maintains patient confidentiality when handling inquiries from callers.
    • Performs other duties as required.

    Required Skills/Abilities:

    • Knowledge of medical terminology preferred.
    • Ability to multitask.
    • Must be able to work independently.
    • Excellent customer service skills required.

    Education and Experience:

    • High school diploma or equivalent required.
    • At least one year of office or hospital clerical experience preferred.

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.

    Glendive Medical Center (GMC) conforms to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without any regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or gender identity, or any other characteristic protected by law.

    GMC promotes a drug and alcohol-free workplace. Offers of employment are contingent upon successfully passing pre-employment screenings.

  • 4 Days Ago

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Scheduling Coordinator - FT
  • Bethel Lutheran Nursing & Rehabilitation Center
  • Williston, ND FULL_TIME
  • BLNRC is seeking a Full-Time Scheduling Coordinator for our Nursing Department. Must have a High School diploma or equivalent. Training/experience in clerical duties (filing, computer/phone apps, prin...
  • 10 Days Ago

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Informatics Analyst
  • Sidney Health Center
  • Sidney, MT FULL_TIME
  • Text to apply: 406-298-4763 using code: Analyst Informatics Analyst **Sign On Bonus Available** Join our I CARE team at Sidney Health Center for the competitive wages, benefit package, ability to obta...
  • 6 Days Ago

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Project Coordinator -Estimating Assistant
  • Traffic Safety Services, Inc.
  • Bismarck, ND FULL_TIME
  • Traffic Safety Services, Inc. is an innovative company providing superior quality and results in pavement marking, traffic control and permanent sign installation for our customers. Our focus is on pr...
  • 8 Days Ago

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Board Certified Behavior Analyst - Full Time
  • Anne Carlsen Center
  • Bismarck, ND FULL_TIME
  • Up to $15,000 sign on bonus available!! Location: Bismarck, ND Shift: Monday – Friday: 8:30am-6:15pm (Varying hours) Job Schedule: Full Time Weekly Hours: 40 Anne Carlsen is seeking a Board Certified ...
  • Just Posted

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Board Certified Behavior Analyst, Full Time
  • Anne Carlsen Center
  • Minot, ND FULL_TIME
  • Up to $15,000 sign on bonus available!! Location: Minot, ND Shift: Monday – Friday: 8:30am-6:15pm (Varying hours) Job Schedule: Full Time Weekly Hours: 40 Anne Carlsen is seeking a Board Certified Beh...
  • Just Posted

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0 Contact Center Traffic and Scheduling Analyst jobs found in Minot, ND area

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Mobile Associate - Retail Sales>
  • T-Mobile
  • Minot, ND
  • T-Mobile - 2400 10th St NW J-4 [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers...
  • 3/28/2024 12:00:00 AM

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FT Customer Solutions Representative (Work From Home)>
  • Master Lock
  • Minot, ND
  • [Call Center / Remote] - Anywhere in U.S. / $17.79 per hour / Medical, dental & vision / 401K / PTO / Equipment provided...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Minot, ND
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Enrollment Services Rep - Work From Home>
  • Molina Healthcare Services
  • Minot, ND
  • [Call Center / Customer Service / Remote] - Anywhere in the U.S. / Up to $26.42 per hour / Competitive benefits - As an ...
  • 3/28/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • Dick's Sporting Goods, Inc.
  • Minot, ND
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $46.2K per year / Benefits - As a Customer Service Rep you'll: As...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Associate (Work From Home)>
  • Empower
  • Minot, ND
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Full healthcare benefits / Technology expense reim...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Good Dog
  • Minot, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $50K per year / Great benefits - As a Customer Support Spec...
  • 3/27/2024 12:00:00 AM

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PT Customer Support - Work From Home>
  • Yiftee
  • Minot, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Customer Support Rep you'll: Support ticke...
  • 3/27/2024 12:00:00 AM

Minot (/ˈmaɪnɒt/ (listen) MY-not) is a city in and the county seat of Ward County, North Dakota, United States, in the state's north-central region. It is most widely known for the Air Force base located approximately 15 miles (24 km) north of the city. With a population of 40,888 at the 2010 census, Minot is the fourth largest city in the state and a trading center for a large portion of northern North Dakota, southwestern Manitoba, and southeastern Saskatchewan. Founded in 1886 during the construction of the Great Northern Railway, Minot is also known as "Magic City", commemorating its remar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$55,281 to $72,012
Minot, North Dakota area prices
were up 0.8% from a year ago