Contact Center Traffic and Scheduling Analyst jobs in Manhattan, KS

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst jobs

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Customer Contact Center Rep (Full-Time)
  • Central National Bank
  • Topeka, KS FULL_TIME
  • Position Description:

    Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representative to our team. No banking experience required!


    You read that right. Our team members have successfully transitioned from non-banking roles such as -
    Cashiering and other retail roles;
    Teaching;
    CNAs;
    Administrative and office workers;
    And more!
    They found success in this role and now its your turn! With an attention to detail, knack for problem solving, and friendly customer service attitude, you may have the skills needed. We provide you with the training and tools for the rest.

    Perks
    As a full-time team member, you get access to a variety of benefits which include:
    Paid leave including vacation, personal, sick
    Paid holidays
    Paid volunteer time
    A wide selection of insurance products including health, dental, vision, cancer, short-time disability, long term disability, etc.
    Access to our employee assistance program
    401K & Generous Match (subject to eligibility requirements)

    Schedule:
    Contact Center operates Mon-Fri 8 AM - 7 PM, Sat 8 AM - 4 PM, and Sun 11 AM - 3 PM. Schedule will vary with weekends scheduled on a rotating basis for a total of 40 hours weekly.

    Day to Day
    Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
    Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
    Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
    Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
    Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
    Daily balancing an electronic cash drawer throughout the day and at shift's end.
    Performing financial transactions in an efficient and precise manner.
    Meeting/supporting team and bank assigned goals.
    Utilizing the system software proficiently and accurately.
    Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
    Other activities as assigned by management

    Next Steps
    Central has the perfect start for you! Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.

    EOE M/F/D/V

  • 1 Month Ago
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Traffic Engineer
  • City of Topeka
  • Topeka, KS FULL_TIME
  • Traffic Engineer Flyer The City of Topeka is seeking qualified candidates for a Traffic Engineer position. The Traffic Engineer performs professional civil engineering work that involves managing safe...
  • Just Posted
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Dental Receptionist and Scheduling Coordinator
  • Peterson, Krische, Van Horn DDS
  • Lawrence, KS FULL_TIME
  • Job Summary Fast paced family dental office seeking full time dental receptionist. Experience is preferred, but not a requirement. Applicant must be detail oriented, friendly, and willing to learn. Re...
  • 15 Days Ago
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Patient Liaison Scheduling Clerk
  • AdventHealth Ottawa
  • Ottawa, KS FULL_TIME
  • Description Patient Liaison/Scheduling Clerk – AdventHealth Ottawa Top Reasons to Work at AdventHealth Ottawa: Family Friendly Community Excellent cost of living Five major recreational lakes Many ann...
  • 15 Days Ago
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Traffic control flagger
  • Wright
  • Admire, KS FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime and raises for time earned! No experience is necessary for this entry-level position! This is a gener...
  • Just Posted
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Traffic Signal Foreman
  • Wildcat Companies
  • Topeka, KS FULL_TIME
  • THE CONSTRUCTION FOREMAN OVERSEES THE ACTIVITIES THAT TAKE PLACE ON THE WORKSITE. THEY ARE HEAVILY INVOLVED IN PLANNING, ORGANIZING AND CONTROLLING PROJECTS AND ARE RESPONSIBLE FOR SUPERVISING THE LAB...
  • 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Manhattan, KS area

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FT Customer Service Representative - Work From Home>
  • ARIVE
  • Junction City, KS
  • [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
  • 4/25/2024 12:00:00 AM
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Customer Service Representative - Work from Home - Manhattan, KS
  • Anomaly Squared
  • Manhattan, KS
  • Anomaly Squared is growing again and if you're looking to join a fun, laid back environment that provides opportunities ...
  • 4/24/2024 12:00:00 AM
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FT Customer Support Advocate - Work From Home>
  • Brightwheel
  • Manhattan, KS
  • [Customer Service / Remote] - Anywhere in U.S. / $21.64 per hour / Medical, dental, and vision / PTO - As a Customer Sup...
  • 4/23/2024 12:00:00 AM
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Patient Service Representative II
  • Silver Cross Hospital
  • Manhattan, KS
  • Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unriv...
  • 4/23/2024 12:00:00 AM
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Gaming Attendant
  • Pegasus Leisure Group
  • Manhattan, KS
  • **Gaming Attendant** PLG currently operates a diverse portfolio of 13 venues which offer a range of hospitality options ...
  • 4/23/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Junction City, KS
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/23/2024 12:00:00 AM
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Service Tech
  • Little Apple Toyota Honda
  • Manhattan, KS
  • Job Title: ASE Certified Automotive Technician - Little Apple Toyota Honda Job Description: Little Apple Toyota Honda is...
  • 4/22/2024 12:00:00 AM
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Director of Nursing-Assisted Living
  • Brookdale Senior Living
  • Junction City, KS
  • Director of Nursing-Assisted Living Overview Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diver...
  • 4/21/2024 12:00:00 AM
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About Manhattan, Kansas

Manhattan is a city in northeastern Kansas in the United States at the junction of the Kansas River and Big Blue River. It is the county seat of Riley County, although it extends into Pottawatomie County. As of the 2010 census, the city population was 52,281. The city was founded by settlers from the New England Emigrant Aid Company as a Free-State town in the 1850s, during the Bleeding Kansas era. Nicknamed "The Little Apple" as a play on New York City's "Big Apple", Manhattan is best known as the home of Kansas State University and has a distinct college town atmosphere. Fort Riley, a United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$52,793 to $68,768
Manhattan, Kansas area prices
were up 1.3% from a year ago
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