Contact Center Traffic and Scheduling Analyst jobs in Lowell, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Scheduling coordinator
  • Tufts Medical Center
  • Lowell, MA FULL_TIME
  • JOB DESCRIPTION We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you.

    This is a great opportunity to be part of a busy Emergency Room at a Magnet recognized, community hospital. We are seeking a Staff Scheduling Coordinator that will be responsible for coordinating and communicating the scheduling of staff, payroll procedures and systems in a busy Emergency Department.

    In this role you will :

    Coordinate staffing needs of the nursing units with the charge nurse / clinical manager / administrative coordinator.

    Receive and communicate absent calls, attend morning bed meetings, compare schedules with staffing matrix and notifying manager of discrepancies.

    Maintain workflow in Nursing Office as well as employee education, nursing licenses, per diems’ files, reporting on agency usage.

    Enter and update information in the scheduling and payroll systems.

    Maintain interface tables, updates master files, create management reports, import schedules, make upgrades to the systems and educate users on changes.

    Produce automated nursing schedules, print and distribute worksheets, schedules, management reports.

    Other responsibilities as directed by department leader.

    Requirements :

    • High school degree or GED.
    • 5 years of administrative experience in a nursing facility, including experience with scheduling, staffing workflow and procedures in the ED.
    • Technical abilities. Comfortable working with scheduling and payroll systems.
    • Organized, strong time management and communication skills.

    Hours : 32 hours per week, Day shift

    Rotating weekend & holiday shifts are required.

    Location : Main Campus - Lowell General Hospital

    What We Offer :

    Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff :

    Competitive salaries & benefits

    Medical, Dental & Vision benefits that start on day one!

    403(b) retirement plan with hospital match

    Opportunities for growth

    Tuition reimbursement

    Free on-campus parking

    Last updated : 2024-02-25

  • 1 Month Ago

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Cashier, flexable scheduling, per diem
  • Lahey Hospital and Medical Center
  • Burlington, MA PER_DIEM
  • When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Per Diem Scheduled Hours: 0 Work Shift: Rotating (United States of America) V...
  • Just Posted

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Financial Analyst
  • LOWELL COMMUNITY HEALTH CENTER
  • Lowell, MA FULL_TIME
  • The Financial Analyst is a new organizational role presenting significant opportunities to drive financial performance. This strategic role will design, prepare, and track various analyses. Examples i...
  • 10 Days Ago

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Board Certified Behavior Analyst (BCBA)
  • The Edinburg Center
  • Lowell, MA FULL_TIME
  • Full time Salary $75,608.00 Fee for service $65 per hour Cases in the following locations: Cambridge/ Somerville/Medford Arlington/Waltham/Newton Leominster/Acton/Concord/Maynard Lowell We are looking...
  • 15 Days Ago

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Marketing Operations Analyst
  • Tripleseat Career Center
  • Concord, MA FULL_TIME
  • Tripleseat is a leading event management and sales platform that empowers hotels, restaurants, and unique venues to streamline their operations and boost their event bookings. Our innovative software ...
  • 14 Days Ago

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Health Data Analyst- Clinical Informatics
  • Lowell Community Health Center
  • Lowell, MA FULL_TIME
  • Company DescriptionBased in the heart of downtown Lowell, Lowell Community Health Center is currently hiring for a Health Data Analyst within in Clinical Informatics DepartmentWith nearly 400 employee...
  • 15 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Lowell, MA area

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Finance Analyst (LTAMDS/GhostEye) *HYBRID*
  • Raytheon Technologies
  • Tewksbury, MA
  • Date Posted: 2024-01-09 Country: United States of America Location: MA135: Innovation Dr Tewks Bdg 300 836 North Street ...
  • 3/29/2024 12:00:00 AM

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Outsourcing Delivery Analyst - Tax Due Dilligence
  • Markit Ltd
  • Andover, MA
  • Outsourcing Delivery Analyst - Tax Due Dilligence in Andover - Brickstone Square **Outsourcing Delivery Analyst - Tax Du...
  • 3/27/2024 12:00:00 AM

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Outsourcing Delivery Analyst - Tax Information Reporting
  • Markit Ltd
  • Andover, MA
  • Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate, Topo (Remote)
  • Designer Brands
  • Framingham, MA
  • Brand: Camuto Group Req #: 144201 Location Name: Topo Athletic Department: Topo General Summary: This position is part o...
  • 3/26/2024 12:00:00 AM

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AV Tech - Boston - All Levels
  • Innova Solutions
  • Billerica, MA
  • Innova Solutions is immediately hiring for an AV Tech Position type: Contract with extensions Duration: 6 month contract...
  • 3/26/2024 12:00:00 AM

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Business Development Representative
  • SAPinsider
  • Chelmsford, MA
  • BDR, Subscription Services SAPinsider | Chelmsford, MA – Hybrid Office The Company SAPinsider is the dominant multi-plat...
  • 3/25/2024 12:00:00 AM

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Trade Compliance Analyst
  • MACOM Technology Solutions Holdings
  • Lowell, MA
  • MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense appl...
  • 3/25/2024 12:00:00 AM

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Board Certified Behavior Analyst BCBA School 2023-2024 SY
  • Epic Special Education Staffing
  • Billerica, MA
  • About Us Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 1/18/2024 12:00:00 AM

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$62,741 to $81,729
Lowell, Massachusetts area prices
were up 1.6% from a year ago