Contact Center Traffic and Scheduling Analyst jobs in Lawrence, MA

What you'll be doing:

• Create and maintain monthly Revenue and Operating Expense Financial Package; conduct monthly meetings with business partners
  • Track key metrics for revenue and cost across certain business units, functional areas, products, projects, categories, and department; items include: detailed product revenue, cost and margin performance analysis, headcount statistics, discretionary/capital spending and savings and opportunities/risk and exposure
  • Research actual variances versus benchmarks; work with business partners to develop comprehensive explanations of variances and support remediation, as needed
  • Be a thought partner to the organization’s planning processes to support build-out of reporting - partner with business to improve visibility of performance for use and interpretation of results
• Continuously look at opportunities to optimize analytics models and reporting processes to provide more timely and relevant financial insights for organization
• Assist in coordinating company’s planning process including the administration and maintenance of budget and forecast software and compilation of reporting to Executive team and Board of Directors

What you'll need:

• Bachelor’s Degree in Finance or Equivalent discipline required
• 3 years’ experience as a financial analyst
• Proficiency in financial forecasting, modeling, and reporting
• Excellent problem-solving and analytical skills, along with superior attention to detail
• Must function at expert level in MS Excel; Proficiency in Outlook, Word, and PowerPoint
• Ability to extract data from financial systems and into environments such as Power BI and other analytical tools
• Strong written, verbal, and interpersonal communications skills
• Exceptional organization skills; must be able to prioritize multiple tasks and work independently
• Oracle and Salesforce experience a plus

Success Competencies:

• Nimble learner – readily learns and adopts new technologies; is resourceful and curious
• Highly organized and comfortable managing multiple projects simultaneously, demonstrating excellent time management skills with attention to details
• Considers all relevant factors and uses appropriate decision-making criteria and principles
• Works cooperatively with others across the organization to align and achieve shared objectives.
• Demonstrates self-awareness; possesses a strong work ethic; manages own workload autonomously.

Compensation range: 65k to 78k USD
The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.