Contact Center Traffic and Scheduling Analyst jobs in Lawrence, KS

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst jobs

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Customer Contact Center Rep (Full-Time)
  • Central National Bank
  • Topeka, KS FULL_TIME
  • Position Description:

    Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representative to our team. No banking experience required!


    You read that right. Our team members have successfully transitioned from non-banking roles such as -
    Cashiering and other retail roles;
    Teaching;
    CNAs;
    Administrative and office workers;
    And more!
    They found success in this role and now its your turn! With an attention to detail, knack for problem solving, and friendly customer service attitude, you may have the skills needed. We provide you with the training and tools for the rest.

    Perks
    As a full-time team member, you get access to a variety of benefits which include:
    Paid leave including vacation, personal, sick
    Paid holidays
    Paid volunteer time
    A wide selection of insurance products including health, dental, vision, cancer, short-time disability, long term disability, etc.
    Access to our employee assistance program
    401K & Generous Match (subject to eligibility requirements)

    Schedule:
    Contact Center operates Mon-Fri 8 AM - 7 PM, Sat 8 AM - 4 PM, and Sun 11 AM - 3 PM. Schedule will vary with weekends scheduled on a rotating basis for a total of 40 hours weekly.

    Day to Day
    Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
    Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
    Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
    Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
    Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
    Daily balancing an electronic cash drawer throughout the day and at shift's end.
    Performing financial transactions in an efficient and precise manner.
    Meeting/supporting team and bank assigned goals.
    Utilizing the system software proficiently and accurately.
    Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
    Other activities as assigned by management

    Next Steps
    Central has the perfect start for you! Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.

    EOE M/F/D/V

  • 26 Days Ago
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Traffic Engineer
  • City of Topeka
  • Topeka, KS FULL_TIME
  • Traffic Engineer Flyer The City of Topeka is seeking qualified candidates for a Traffic Engineer position. The Traffic Engineer performs professional civil engineering work that involves managing safe...
  • 21 Days Ago
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Dental Receptionist and Scheduling Coordinator
  • Peterson, Krische, Van Horn DDS
  • Lawrence, KS FULL_TIME
  • Job Summary Fast paced family dental office seeking full time dental receptionist. Experience is preferred, but not a requirement. Applicant must be detail oriented, friendly, and willing to learn. Re...
  • 7 Days Ago
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Patient Liaison Scheduling Clerk
  • AdventHealth Ottawa
  • Ottawa, KS FULL_TIME
  • Description Patient Liaison/Scheduling Clerk – AdventHealth Ottawa Top Reasons to Work at AdventHealth Ottawa: Family Friendly Community Excellent cost of living Five major recreational lakes Many ann...
  • 7 Days Ago
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Traffic Signal Foreman
  • Wildcat Companies
  • Topeka, KS FULL_TIME
  • THE CONSTRUCTION FOREMAN OVERSEES THE ACTIVITIES THAT TAKE PLACE ON THE WORKSITE. THEY ARE HEAVILY INVOLVED IN PLANNING, ORGANIZING AND CONTROLLING PROJECTS AND ARE RESPONSIBLE FOR SUPERVISING THE LAB...
  • 24 Days Ago
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Traffic Signal Laborer
  • Wildcat Companies
  • Topeka, KS FULL_TIME
  • Wildcat has the ability to self-perform many types of civil construction including earthwork and site prep, concrete and asphalt paving, civil and structural concrete, rock excavation, piling and shee...
  • 30 Days Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Lawrence, KS area

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Direct Service Provider/BCaBA
  • Integrated Behavioral Technologies, Inc.
  • Kansas City, KS
  • Direct Service Provider/BCaBA Integrated Behavioral Technologies - Kansas City, KS and surrounding areas Summary of Duti...
  • 4/18/2024 12:00:00 AM
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Travel Physical Therapist - $1,862 per week
  • Hiring Now!
  • Ottawa, KS
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Ottawa, Kansas. Job Description & Re...
  • 4/18/2024 12:00:00 AM
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Loan Support Analyst Senior - Insurance - Midland
  • PNC Financial Services Group, Inc.
  • Overland Park, KS
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 4/18/2024 12:00:00 AM
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1
Fulfillment Center IT Systems Engineer
  • 1A Auto
  • Olathe, KS
  • About 1A Auto 1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. Each team...
  • 4/17/2024 12:00:00 AM
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Programmer Analyst III
  • Integrity Marketing
  • Olathe, KS
  • Integrity is one of the nations leading independent distributors of life, health and wealth insurance products. With a s...
  • 4/17/2024 12:00:00 AM
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M&A Senior Analyst - Americas
  • Tvh Parts Co.
  • Olathe, KS
  • M&A Senior Analyst - Americas Region Full-time | Finance & Strategy | Location Olathe, KS Join our expanding global team...
  • 4/16/2024 12:00:00 AM
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Analyst - Cash Customer Service
  • BNP Paribas Bank NV
  • Overland Park, KS
  • We are looking for **Analyst - Cash Customer Service** **Level of experience** **Location** **Job Summary/Mission** Acti...
  • 4/16/2024 12:00:00 AM
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Customer Experience Analyst - Remote Position
  • Maglcc
  • Olathe, KS
  • Job Description ! We are currently looking for our Customer Experience Analyst. Working remotely and using web-based tec...
  • 4/15/2024 12:00:00 AM
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About Lawrence, Kansas

Lawrence is the county seat of Douglas County and sixth-largest city in Kansas. It is located in the northeastern sector of the state, astride Interstate 70, between the Kansas and Wakarusa Rivers. As of the 2010 census, the city's population was 87,643. Lawrence is a college town and the home to both the University of Kansas and Haskell Indian Nations University. Lawrence was founded by the New England Emigrant Aid Company, and was named for Amos Adams Lawrence, a Republican abolitionist originally from Massachusetts, who offered financial aid and support for the settlement. Lawrence was cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$54,467 to $70,948
Lawrence, Kansas area prices
were up 1.3% from a year ago
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