Contact Center Traffic and Scheduling Analyst jobs in Hayward, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Civil Analyst - EIT (ITS/Traffic)
  • Kimley-Horn
  • Oakland, CA FULL_TIME
  • Overview

    Kimley-Horn's Oakland, California (CA) office is seeking a Civil Engineer-in-Training (EIT) with 3 years of experience to join their ITS/Traffic team. 

    Responsibilities

    • Perform traffic engineering and project management tasks to deliver a wide variety of transportation planning, transit, traffic engineering, safety, and intelligent transportation systems (ITS) projects for many, diverse clients
    • Has an entrepreneurial spirit, creating a vision for growth in their personal practice while contributing to the growth of our well-established transportation practice
    • Assist with managing their projects profitably
    • Engage in hands-on practice and delivery of projects
    • Transition work to qualified staff
    • Act as a positive leader and mentor
    • Contribute significantly to marketing and business development efforts and have the autonomy to pursue their own passions, leads, and clients
    • As a critical member of the team, you will perform a variety of engineering tasks and will receive both on-the-job and formal training as well as mentorship and exposure to plan production, project financials, and client interactions

    Qualifications

    • 2 years of traffic engineering experience that could include:
      • Preparing and/or reviewing traffic impact studies for small and large projects
      • Preparing parking studies
      • Preparing site access and circulation studies
    • Bachelors or Masters from an ABET accredited university in the field of Civil Engineering
    • Holds "Engineer-In-Training" or "Engineering Intern" certification
    • Experience using Synchro, VISSIM, and/or other traffic analysis software applications
    • Communicating technical thoughts clearly and concisely
    • Excellent technical writing skills
    • Detail-oriented with an ability to contribute to a positive work environment
    • Ability to work independently and as a team

    Salary Range: 

    $90,000 - $125,000

    Why Kimley-Horn?

    At Kimley-Horn, we do things differently. People, clients and employees, are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 16 years!

  • 21 Days Ago

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Traffic Controller | Oakland
  • Traffic Management Inc.
  • Oakland, CA FULL_TIME
  • Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certific...
  • 6 Days Ago

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Database Administrator Analyst
  • Center for Elders' Independence
  • Oakland, CA FULL_TIME
  • The Position:The Database Administrator Analyst will administer, maintain and provide ongoing support for the CEI applications environment. This position will collaborate with the enterprise applicati...
  • 15 Days Ago

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EHR Applications Analyst
  • Center for Elders' Independence
  • Oakland, CA FULL_TIME
  • The Position: The EHR Applications Analyst will support eClinicalWorks for all centers. The incumbent will work with the entire clinical health care team to support the use of the electronic health re...
  • 16 Days Ago

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Senior Behavior Analyst (BCBA)
  • Spectrum Center Schools and Programs
  • Oakland, CA FULL_TIME
  • 🚩 Starting Salary: $64,000 - $72,688 Spectrum Center Schools and Programs, a growing, dynamic organization with a social mission to offer hope, is seeking a Sr. Behavior Analyst (BCBA) to join our aw...
  • Just Posted

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Project Policy Analyst, Berkeley Center for Law & Business (7397U), Berkeley Law
  • University of California-Berkeley
  • Berkeley, CA FULL_TIME
  • About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of a...
  • 25 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Hayward, CA area

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UX/Visualization Designer
  • Accolite
  • Newark, CA
  • Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytic...
  • 4/19/2024 12:00:00 AM

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Business Systems Analyst and Project Manager
  • Alameda County Community Food Bank
  • Oakland, CA
  • Are you ready to apply your business systems expertise toward an important mission? Is translating business needs into s...
  • 4/19/2024 12:00:00 AM

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Senior Finance Manager - USA Business Drivers FP&A
  • visaeurope.lu
  • San Mateo, CA
  • **Senior Finance Manager - USA Business Drivers FP&A** Finance/Accounting Full-time Date: Job Number: REF001545W **Compa...
  • 4/19/2024 12:00:00 AM

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Senior Finance Manager - USA Business Drivers FP&A
  • visa.se
  • San Mateo, CA
  • **Senior Finance Manager - USA Business Drivers FP&A** Finance/Accounting Full-time Date: Job Number: REF001545W **Compa...
  • 4/19/2024 12:00:00 AM

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Business Analyst with AWS & Life Science experience (W2 Position)
  • Leadstack Inc
  • San Mateo, CA
  • Job Description LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) ...
  • 4/18/2024 12:00:00 AM

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Business Analyst
  • Nam Info Inc
  • San Mateo, CA
  • Position: Commercial BA Location: Foster City, CA (Onsite) Duration: 12 Months Contract Summary: Seeking a skilled Comme...
  • 4/18/2024 12:00:00 AM

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Business Analyst with Pharma Experience
  • NAM Info Inc
  • Foster City, CA
  • Business Analyst with Pharma Experience 12 Months Contract Foster City, CA (Onsite Hybrid) Looking for 10 plus years of ...
  • 4/15/2024 12:00:00 AM

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Travel Physical Therapist - $1,823 per week
  • Hiring Now!
  • Castro Valley, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Castro Valley, California. Job Descr...
  • 4/15/2024 12:00:00 AM

Hayward (/ˈheɪwərd/; formerly Haywards, Haywards Station, and Haywood) is a city located in Alameda County, California in the East Bay subregion of the San Francisco Bay Area. With a 2014 population of 149,392, Hayward is the sixth largest city in the Bay Area and the third largest in Alameda County. Hayward was ranked as the 37th most populous municipality in California. It is included in the San Francisco–Oakland–Fremont Metropolitan Statistical Area by the US Census. It is located primarily between Castro Valley and Union City, and lies at the eastern terminus of the San Mateo–Hayward Bridg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$70,276 to $91,540
Hayward, California area prices
were up 4.5% from a year ago