Contact Center Traffic and Scheduling Analyst jobs in Hawaii

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Information Technology Help Desk Contact Center Analyst - Honolulu
  • Frontline Managed Services
  • Honolulu, HI FULL_TIME
  • Description

    Do you want to shift gears into a new IT career? We will steer your future towards the finish line!

    Frontline Managed Services is looking for talented individuals who are passionate about technology. If you are a fan of technology and want to turn it into an IT career, you would be a perfect candidate for our Help Desk opportunities. We will enhance your skillset by providing you with four weeks of industry leading training and ongoing professional opportunities via our career development program Frontline Managed Services University (FMSU).

    What is FMSU?

    • Provides opportunities for job progression, future roles and the skills needed to advance
    • Fosters an environment where you can continue your learning
    • Current career paths include IT Administration, IT Systems, IT Security, Enterprise IT, Cybersecurity

    Benefits of frontline Managed Services include:

    • Medical, Dental, Vision, and 401K available
    • 10 days paid time off per year
    • 10 additional paid holidays off
    • A comfortable, relaxed dress code

    Information Technology Analyst Duties:

    • Serve as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software/hardware/network issues.
    • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
    • Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
    • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
    • Escalate unresolved issues to Team Leads.
    • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.

    Job Type: Full-time

    Pay Starts at: 22 an hour

    Work Location: 745 Fort St., 20th Floor, Suite 2000, Honolulu, HI, 96813

  • 3 Days Ago

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Contact Center Representative
  • ALOHA PACIFIC FEDERAL CREDIT UNION
  • Honolulu, HI FULL_TIME
  • Position: Contact Center Representative, Full-time Location: Kaimuki Plaza: 3465 Waialae Avenue, Honolulu, HI 96816 Department: Contact CenterJob Summary: Performs Call Center responsibilities not lim...
  • 24 Days Ago

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Contact center manager
  • HMSA
  • Honolulu, HI FULL_TIME
  • Job Summary Worksite Location (In-Office) : Honolulu, Oahu Note : Individuals typically begin between the minimum to middle of the pay range Responsible for managing and overseeing all aspects of a Cu...
  • 15 Days Ago

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Contact center associate
  • Frontdoor
  • Honolulu, HI FULL_TIME
  • Be responsible for authorizing repair / replacement of covered systems or appliances; Negotiate pricing with contractors; Inform customers of non-covered claims when applicable; Provide any necessary ...
  • 16 Days Ago

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Contact center associate
  • Frontdoor
  • Wahiawa, HI FULL_TIME
  • Call Center / Remote - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k matching - As a Contact Center Associate you'll : Review contracts and determines coverage; Be responsible f...
  • 16 Days Ago

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Scheduling Specialist
  • Waianae Coast Comprehensive Health Center
  • Waianae, HI FULL_TIME
  • POSITION SUMMARY: The Scheduling Specialist works, under the direct supervision and in close collaboration with the Medical Receptionist Manager (MRM). This position is responsible answering all incom...
  • 16 Days Ago

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Technical Support Technician
  • Connect Search, LLC
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Andover, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • Calabrio, Inc.
  • Minneapolis, MN
  • Calabrio, a leading customer experience intelligence company, is seeking a highly skilled and motivated Senior Financial...
  • 3/28/2024 12:00:00 AM

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Harrisonburg, VA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Business Development Analyst
  • Makse Group
  • Denver, CO
  • Job Overview: As a Business Development Analyst, you will play a vital role in our company's growth by generating a robu...
  • 3/28/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$60,343 to $78,605