Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Only candidates who live in Georgia that leave a complete telephone audition (instructions below) will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored/not reviewed. If you live outside of Georgia, you will not be considered.
Please read the below requirements carefully. Do you check these boxes?
You do? Great, we’d love to chat! A Superior is looking for human capital to join our fun-loving work family. Please read on to learn more.
Office Location: 311 N Main Street, Madison, GA 30650.
What is the compensation?
Interested in working remotely?
Opportunities to work remotely from your Georgia home exist for qualified candidates. Requirements to work from home include high speed internet, the ability to connect the computer equipment directly into the router (wi-fi is not an option), an enclosed private space where only you can be seen and heard, and no background noise. It is that simple.
Equipment Requirements
Don’t have computer equipment, no problem. ASuperior will ship you all of the equipment needs. Simply plug up and sign on. If you have some equipment of your own you would like to use, that is fine too. We’ll talk in more detail during the interview.
What are the available shifts?
We are currently seeking candidates whose availability ranges from 7:00 am to 11:00 pm Monday through Sunday. Shifts are 8 hours within that range with a 30 minute paid break. Candidates can also opt inor 10-12 hour shifts.
We are seeking those who are available to work both days every other weekend. Weekend shifts vary in time from 7:00 am to 11:00 pm.
We are looking for both full time and part time candidates. Part time candidates should expect to work 3-4 days per week with shifts ranging from 4-8 hours/ day in the timeframes listed above.
Who we are and what we do:
How do I apply?
If you are interested in pursuing a position with ASuperior Contact Center, you can complete a Telephone Audition by calling 770-785-2524 and enter code 7. Instructions will be given when you call. The audition is open 24/7/365 and is on a voicemail line. A recording of that voicemail is then sent to our Hiring Manager for review. Don't be nervous, it's just you and our voicemail. Feel free to call in, listen to the instructions, prepare your responses and call back when you’re ready.
When can I start?
Want to learn more about who we are and what we do before applying?
Job Types: Full-time, Part-time
Expected hours: 36 – 40 per week
Benefits:
Work Location: Remote