Contact Center Traffic and Scheduling Analyst jobs in Fullerton, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Traffic Controller | Anaheim
  • Traffic Management Inc.
  • Anaheim, CA FULL_TIME
  • Overview

    WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certifications!  

    Job SummaryThe Traffic Controller will be responsible for placing, maintaining, and removing traffic control operations.

    Responsibilities: Safety is our business! As a Flagger/Traffic Controller you are responsible for various road closures and the safety of those passing by. In this job, you will learn how to close off a road using cones/ barricades and be responsible for two-way flagging. Two-way flagging is using a stop & slow sign to allow the traffic to know when they can pass work zones safely.

     

    What you get:• Starting Pay: $20.15• Recruiting Bonus: $500 (when you refer a friend, no limit on referrals)• Benefits: Medical, Vision, Dental• Rapid growth opportunity: All employees are eligible for a promotion in their first 6 months of employment• Year-round work• Full time hoursThe hourly wage for candidates is $20.15. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job type and years of experience within the industry, education, etc. Traffic Management, Inc. is a multi-state employer and this salary range may not reflect positions in other states.

    Qualifications

    HOW YOU’LL MAKE A DIFFERENCE:WHAT YOU BRING:

    Basic Knowledge, Skills, and Abilities• Ability to effectively communicate in English (written and verbal) with customers, TMIemployees and the public.• Proficient in traffic control setup regulations• Basic math skills• Ability to work well with others in a team environment• Maintain a positive work environment

    Equipment Operated• Vehicles (Trucks/Cars) of various sizes• Flatbed trucks• Trailer mounted warning signs• Cones, delineators, drums, barricades, signs, and various other traffic co

    Essential Physical Requirements & Work Environment• Requires standing for prolonged periods of time• Ability to perform full deep squat• Full range of motion of arms and legs• Requires lifting and carrying of up to 50lb from floor to chest level carrying horizontallyfor 25ft• Requires lifting and carrying of up to 25lb from floor to shoulder level carryinghorizontally for 25ft• Requires using hands to handle, control or lift objects with a strong grip• Requires the ability to raise the arms over the shoulders to life and place objects of up to50lbs carrying horizontally for 25ft• Requires stepping at least 33 inches onto tailgate of a truck• Requires being outside and exposed to environmental conditions• Requires being in construction environment• Requires repetitive movement• Requires bending at the elbows, at the knees, at the hip and bending forward• Exposure to work near moving mechanical parts, heavy equipment and moving vehicular traffic• Exposure to reasonable noise levels• Must be able to fulfill essential job function in a consistent state of alertness and safe manner• Ability to drive a vehicle in an alert and attentive manner with no conditions that mayaffect this

     

    Education and Experience• Must have valid driver’s license for at least 3 years (must be insurable throughcompany insurance policy)• No Type A violations within 3 years• No more than 1 moving violation within 3 years

    Responsibilities

    Essential Duties• Respond to Dispatch Center calls in a timely manner for availability – no later than 90minutes if between the hours and 8am and 5pm and no later than the next day if after 5pm.• Maintain contact and coordination with TMI Dispatcher on and off the job.• Maintain all equipment in a safe and working condition.• Perform pre-job inspection and inventory utilizing the Vehicle and Equipment Checklist (VEC).• Inspect vehicle to ensure safe operation prior to operating (oil, tire air pressure, etc.) andreport any concerns to your supervisor or the dispatcher.• Inventory and inspect equipment needed for job.• Load all required equipment into vehicle.• Navigate safely to and from office to jobsite utilizing all aspects of the Smith Driving System to ensure safety.• Flagging of traffic to ensure safe work zone for TMI customers, TMI employees, and the public.• Coordinating with customer and/or TMI dispatcher ensuring a safe, efficient, and problem-free service provided to TMI customers.• Completing required paperwork, receipts, and timesheets on or before mandatory deadlines.• Report all unsafe conditions to supervisor as soon as possible.• Always ensure a safe work zone for the customer and pedestrians by being attentive and refraining from being in the vehicle unless on a break.

  • 14 Days Ago

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Board Certified Behavior Analyst Needed
  • United Therapy Center
  • Fullerton, CA FULL_TIME
  • Here at United Therapy Center, we believe that each human being is unique. We take into consideration the child's cultural background, traditions, language spoken at home, and personal likes and disli...
  • 1 Day Ago

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Board Certified Behavior Analyst Needed
  • United Therapy Center
  • Garden, CA FULL_TIME
  • Here at United Therapy Center, we believe that each human being is unique. We take into consideration the child's cultural background, traditions, language spoken at home, and personal likes and disli...
  • 1 Day Ago

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Board Certified Behavior Analyst Needed
  • United Therapy Center
  • Anaheim, CA FULL_TIME
  • Here at United Therapy Center, we believe that each human being is unique. We take into consideration the child's cultural background, traditions, language spoken at home, and personal likes and disli...
  • 3 Days Ago

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Director of Scheduling
  • Teksky Inc
  • Anaheim, CA FULL_TIME
  • Job Title: Director of Scheduling Location: Anaheim, CA Type: On-site ; Full-time Employment Overview: We are seeking a dedicated and experienced Director of Scheduling to join our team. The ideal can...
  • 9 Days Ago

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Scheduling Assistant
  • CDCE Inc
  • Yorba Linda, CA FULL_TIME
  • Job Summary:We are seeking a highly organized and detail-oriented Scheduler to join our team.The Scheduling Assistant is responsible for assisting the Field Service Manager in coordination of all serv...
  • 13 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Fullerton, CA area

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Customer Care Representative 1 (contract)
  • Qonten
  • Cerritos, CA
  • **Customer Care Representative 1 (contract)** - | Wed, 08 Dec 2021 23:45:28 GMT Under immediate supervision, receives an...
  • 4/19/2024 12:00:00 AM

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Call Center Operator
  • Pearl Interactive Network
  • Laguna Niguel, CA
  • Pearl Interactive Network is sourcing Call Center Operators for Future Opportunities. The Call Center Operator is respon...
  • 4/19/2024 12:00:00 AM

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Java Android Developer (Remote)
  • SynergisticIT
  • Anaheim, CA
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 4/19/2024 12:00:00 AM

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Oil Trading Analyst
  • Ventura Foods
  • Brea, CA
  • Location: Remote Exemption: Exempt OUR COMPANY: Ventura Foods is a leading global manufacturer of branded and custom foo...
  • 4/18/2024 12:00:00 AM

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Oil Trading Analyst
  • Ventura Foods
  • Brea, CA
  • Location: Remote Exemption: Exempt OUR COMPANY: Ventura Foods is a leading global manufacturer of branded and custom foo...
  • 4/17/2024 12:00:00 AM

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Oil Trading Analyst
  • Ventura foods
  • Brea, CA
  • Job Description Job Description Location: Remote Exemption: Exempt OUR COMPANY: Ventura Foods is a leading global manufa...
  • 4/16/2024 12:00:00 AM

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Customer Service Analyst II, CIS
  • Hiring Now!
  • Diamond Bar, CA
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 4/16/2024 12:00:00 AM

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Pediatric Occupational Therapist - Per Diem
  • Patterns Behavioral Services Inc.
  • Garden Grove, CA
  • Want to make a difference in the lives of children with special needs? We have a need for a per-diem Occupational Therap...
  • 4/16/2024 12:00:00 AM

Fullerton (/ˈfʊlərtən/) is a city located in northern Orange County, California, United States. As of the 2010 census, the city had a total population of 135,161. Fullerton was founded in 1887. It secured the land on behalf of the Atchison, Topeka and Santa Fe Railway. Historically it was a center of agriculture, notably groves of Valencia oranges and other citrus crops; petroleum extraction; transportation; and manufacturing. It is home to numerous higher educational institutions, particularly California State University, Fullerton and Fullerton College. From the mid-1940s through the late 19...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$63,987 to $83,348
Fullerton, California area prices
were up 3.2% from a year ago