Contact Center Traffic and Scheduling Analyst jobs in Fitchburg, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Traffic Control Technician
  • Titan Traffic Control LLC
  • Marlborough, MA FULL_TIME
  • ho we are

    Titan Traffic Control is a full-service traffic control services company offering cost-effective and reliable traffic control management services, while maintaining the highest level of road traffic safety for our employee’s, our customers, and all roadway users.

    • 6 months - 1 year of experience, preferred
    • Valid driver’s license, ability to report directly to job site in personal vehicle
    • ATTSA Traffic Control Technician Certified, preferred
    • ATTSA Flagger Certified, required
    • Must be available to work any shift
    • The ability to travel up to 25% of the time, including overnight(s)

    What we expect

    Job Description

    As a Traffic Control Technician, you are responsible for providing safe, courteous, and authoritative directions to traffic seeking passage through work zones. You will also be responsible for placing barricades, sign boards, and traffic cones.

    Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Maintaining the flow of traffic around the construction sites
    • Closing the lanes in case of emergency and maintenance work
    • Directing the vehicles as and when required
    • Setting up traffic cones, and signs around the site
    • Removing the barricades, traffic cones, and sign boards after completion of work
    • Contacting team members about the traffic concerns if any
    • Informing the Construction Workers regarding any traffic issues
    • Communicating efficiently with the other Flaggers via handheld devices
    • Using hand signals and signs to direct the traffic

    What we offer

    Your benefits will include a competitive compensation plan and paid time off benefit. After 90 days you may enroll in Titan Traffic Control’s, Health & Welfare benefit plans, depending on eligibility. We look forward to reviewing with you the specific benefits you would receive as a Titan Traffic Control employee. The above information is provided as a highlight of the major benefits offered to most full-time team members, this is not a summary plan description or official plan document.

    EOE/AA/Disabled/Veterans

  • 2 Days Ago

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Traffic Control Supervisor
  • Titan Traffic Control LLC
  • Marlborough, MA FULL_TIME
  • Who we are Titan Traffic Control is a full-service traffic control services company offering cost-effective and reliable traffic control management services, while maintaining the highest level of roa...
  • 2 Days Ago

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Budget Analyst
  • Family Health Center
  • Worcester, MA FULL_TIME
  • Overview: We are seeking a highly skilled and detail-oriented Budget Analyst to join our dynamic team at the Family Health Center. The ideal candidate will play a crucial role in managing and optimizi...
  • 1 Month Ago

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Pricebook Analyst
  • EG AMERICA - STORE SUPPORT CENTER OFFICE
  • Westborough, MA FULL_TIME
  • Position Summary: To support our company’s strategic initiatives and continued growth, we are currently seeking top talent to join our Marketing Department as a Pricebook Analyst. The Pricebook Analys...
  • 2 Days Ago

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Board Certified Behavior Analyst (BCBA)
  • Autism Behavioral Center
  • Berlin, MA FULL_TIME
  • BCBA Supervisor - Job Description Autism Behavioral Center's mission is to improve the independence and social awareness of individuals diagnosed with Autism Spectrum Disorder (ASD) while simultaneous...
  • Just Posted

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Board Certified Behavior Analyst (BCBA)- Center Based
  • Key Autism Services
  • Southborough, MA FULL_TIME
  • Full Time Opportunities in our Douglasville Center. $85,000-$90,000 plus bonus potential! BCBA Full-Time Offers: Competitive salary, commensurate with experience and education Excellent Health insuran...
  • 18 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Fitchburg, MA area

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 4/19/2024 12:00:00 AM

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Travel Physical Therapist - $2,433 per week
  • Hiring Now!
  • Leominster, MA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Leominster, Massachusetts. Job Descr...
  • 4/19/2024 12:00:00 AM

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QA lead technical operations
  • Ascent Services Group
  • Devens, MA
  • Innova Solutions is immediately hiring a QA Lead Technical Operations. Job Title: QA Lead Technical Operations Position ...
  • 4/19/2024 12:00:00 AM

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Bio Process Associate - 1st Shift
  • Ascent Services Group
  • Devens, MA
  • Innova Solutions is immediately hiring for an Bio Process Associate Tittle - Bio Process Associate Duration -6 Months Lo...
  • 4/19/2024 12:00:00 AM

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Principal Solution Architect (REMOTE)
  • The Hanover Insurance Group, Inc.
  • Worcester, MA
  • For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters th...
  • 4/19/2024 12:00:00 AM

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Information Technology Infrastructure Engineer
  • Net2Source Inc.
  • Ayer, MA
  • Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
  • 4/17/2024 12:00:00 AM

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Sr Outsourcing Delivery Analyst
  • Markit Ltd
  • Andover, MA
  • Sr Outsourcing Delivery Analyst in Andover - Brickstone Square **Sr Outsourcing Delivery Analyst** CTI Tax Solutions of ...
  • 4/16/2024 12:00:00 AM

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Outsourcing Delivery Analyst - Tax Information Reporting
  • Markit Ltd
  • Andover, MA
  • Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
  • 4/15/2024 12:00:00 AM

Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools. Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383). According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$61,506 to $80,117
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago