Contact Center Traffic and Scheduling Analyst jobs in Escondido, CA
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 26 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 30 Days Ago
Traffic Analyst
- NV5
-
San Diego, CA
OTHER
- Overview NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastru...
- 13 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 7 Days Ago
Traffic Controller | San Diego
- Traffic Management Inc.
-
San Diego, CA
FULL_TIME
- Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No experience necessary! We provide paid training and certifications! Job Summ...
- 1 Month Ago
Application Analyst
- San Diego Regional Center
-
San Diego, CA
FULL_TIME
- Join Our Team! And make a difference in the lives of thousands at the San Diego Regional Center The Perks and Benefits 15 days vacation 10 days sick leave 12 annual holidays Flexible work schedules Me...
- 8 Days Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Escondido, CA area
Behavioral Therapist
- BEHAVIORAL AUTISM THERAPIES, LLC
-
San Marcos, CA
- Job description Behavioral Autherapies, LLC (B.A.T.ism T) provides support to families of individuals with Autism and sp...
- 4/23/2024 12:00:00 AM
Group Reservations Coordinator
- The Inn at Rancho Santa Fe
-
Rancho Santa Fe, CA
- Job Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and ...
- 4/23/2024 12:00:00 AM
Senior Software Engineer C# Development:
- Akraya
-
Carlsbad, CA
- Primary Skills:C#, XAML, MVVM, WinUI, RestAPIsContract Type: W2 OnlyDuration: 6+ months contract with possible extension...
- 4/23/2024 12:00:00 AM
Experienced Laboratory Analyst
- LIBERTY ENVIROLAB LLC
-
San Marcos, CA
- Job Description Job Description Rare opportunity to learn and grow with our company! Liberty EnviroLab is currently seek...
- 4/23/2024 12:00:00 AM
Software Engineer
- Affinity Development Group
-
San Diego, CA
- Job Type Full-time Description SUMMARY: Designs and develops systems-level software and provides systems support by perf...
- 4/22/2024 12:00:00 AM
Nutrition Services Assistant
- Oceanside Unified
-
Oceanside, CA
- Job Summary The Personnel Commission announces an OPEN and PROMOTIONAL recruitment. This recruitment will result in the ...
- 4/22/2024 12:00:00 AM
Customer Service Data Analyst
- San Diego Transit Corporation
-
San Diego, CA
- Advertised Title: Customer Service Data Analyst Internal Title: Support Services Analyst Under the direction of the Dire...
- 4/21/2024 12:00:00 AM
Direct Support Professional - Registered Behavior Technician (DSP-RBT)
- YAI
-
Ramona, CA
- If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions...
- 4/20/2024 12:00:00 AM
About Escondido, California
According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water.
The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$61,621 to $80,267
Escondido, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago