Contact Center Traffic and Scheduling Analyst jobs in Elk Grove, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Human Resources Contact Center Support Analyst
  • Adventist Health
  • Roseville, CA FULL_TIME
  • Adventist Health is ranked #10 in Becker's list of the largest nonprofit hospital systems in the U.S. We are the largest company headquartered and sixth largest employer in Roseville, California. Our corporate headquarters have been located at a desirable location on Douglas Boulevard since 1984. To accommodate our growing services, we are creating a new campus that will not only bring our workforce of nearly 900 people together in one location, but also facilitate a deeper connection with our Roseville neighbors and community.

    Job Summary:

    Performs specialized human resource-related tasks for employees and managers across the organization. Acts as a point of contact for resolution, escalation, or routing of inquiries (online and phone) about moderately complex topics including personnel data, Human Resources (HR) systems and web tools, benefits, Leaves of Absence, and talent management systems. Accuracy, efficiency, confidentiality and a high degree of customer service are essential. Works increased hours during training and high volume cycles, as necessary.

    Job Requirements:

    Education and Work Experience:

    • Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
    • Bachelor’s Degree with coursework in human resources: Preferred
    • Four years of HR experience: Preferred

    Licenses/Certifications:

    • Professional in Human Resources (PHR), or SHRM Certified Professional (SHRM-CP): Preferred

    Essential Functions:

    • Handles escalated inquiries efficiently while capturing pertinent details for documentation. Uses knowledge base and designated resources to accurately resolve inquiries. Solves problems. Refreshes and adds to the knowledge base system. Demonstrates comprehensive understanding of techniques, processes and procedures to perform the job.
    • Researches issues quickly, when not able to immediately resolve using the knowledge base. Resolves, routes, or escalates issues in a timely manner. Applies working knowledge of the techniques, principles, theories and concepts of the discipline, staff, technologies, services, and practices to complete routine and non-routine assignments. Prioritizes daily activities to complete tasks/projects assigned by others. Makes decisions regarding own work, sometimes in ambiguous situations.
    • Provides exceptional customer service, exhibiting strong listening and communication skills. Solves and escalates operational problems and technical issues; modifies existing tools or processes. Works with decisions that have moderate impact on function/family operations.
    • Participates in test cycles, e.g., open enrollment, software updates, knowledge base reviews and refreshes. Works under general supervision.
    • Identifies processes and procedures for improvement opportunities. Serves on teams planning and implementing continuous improvement. Assists with training new Associate Analysts.
    • Performs other job-related duties as assigned.

    Organizational Requirements:

    Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

  • 1 Month Ago

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Manager, Contact Center Operations
  • PG&E Corporation
  • Sacramento, CA FULL_TIME
  • Requisition ID # 152842 Job Category: Customer Support / Operations Job Level: Manager/PrincipalBusiness Unit: Customer & CommsWork Type: HybridJob Location: Sacramento Department OverviewIn Customer ...
  • 25 Days Ago

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Contact Center QA Specialist
  • Dignity Health Medical Group
  • RANCHO CORDOVA, CA FULL_TIME
  • OverviewDignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affi...
  • 3 Days Ago

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Contact Center Service Representative
  • SAFE Credit Union
  • Rancho Cordova, CA FULL_TIME
  • Hourly Range: $20.80-$22.50POSITION PURPOSEResponsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, p...
  • 14 Days Ago

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Mechanical Engineer - Analyst
  • Analyst - Elve Inc
  • Davis, CA FULL_TIME
  • Who is Elve?Elve, Inc is a deep-tech startup in Davis, CA whose patent-pending technology enables 100x faster wireless internet access in urban settings and remote locations. Elve delivers a transform...
  • 14 Days Ago

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Traffic Controller | Sacramento
  • Traffic Management Inc.
  • McClellan, CA FULL_TIME
  • Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No experience necessary! We provide paid training and certifications! Job Summ...
  • 21 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Elk Grove, CA area

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Elk Grove, CA
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Sacramento, California. Job Des...
  • 3/28/2024 12:00:00 AM

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Senior Energy Research and Development Data Analyst
  • California Energy Commission
  • Sacramento, CA
  • Senior Energy Research and Development Data Analyst ELECTRIC GENERATION SYSTEM SPECIALIST I $8,550.00 - $10,579.00 per M...
  • 3/28/2024 12:00:00 AM

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Travel Speech Language Pathologist - $2,618 per week
  • PRN Healthcare
  • Sacramento, CA
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Sacramento, California. Job...
  • 3/28/2024 12:00:00 AM

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Associate/Full Professor - Research (Healthy Aging in a Digital World)
  • University of California-Davis
  • Sacramento, CA
  • Position overview Salary range: The salary range for this position is $150,000 to $275,000. This position includes membe...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - ED - Emergency Department - $1,206 per week
  • Adventist Health
  • Sacramento, CA
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Sacramento, ...
  • 3/27/2024 12:00:00 AM

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Financial Planning & Analysis Manager
  • WellSpace Health
  • Sacramento, CA
  • Job Description Job Description Financial Planning & Analysis Manager Department: Accounting Location: 1500 Expo Parkway...
  • 3/27/2024 12:00:00 AM

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Computer Client Support Analyst, Asc
  • INTELLISWIFT INC
  • Sacramento, CA
  • Job ID: 23-04971 Job Title: Computer Client Support Analyst, Asc Location: Sacramento, CA Duration: 12 Months Pay Range:...
  • 3/26/2024 12:00:00 AM

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CalSTRS Benefits Specialist
  • CalSTRS
  • Sacramento, CA
  • Job Posting: CalSTRS Benefits Specialist State Teachers' Retirement System JC-420914 - CalSTRS Benefits Specialist ASSOC...
  • 3/25/2024 12:00:00 AM

Elk Grove is a city in Sacramento County, California, located just south of the state capital of Sacramento. It is part of the Sacramento–Arden-Arcade–Roseville Metropolitan Statistical Area. As of 2018, the population of the city was estimated at 173,702. The second-largest city in Sacramento County, Elk Grove was the fastest growing city in the U.S. between July 1, 2004, and July 1, 2005. The City of Elk Grove incorporated on July 1, 2000. It is a general law city with a council/manager form of government. One of Elk Grove's most significant aspects is the Elk Grove Unified School District, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$62,189 to $81,010
Elk Grove, California area prices
were up 2.5% from a year ago