Contact Center Traffic and Scheduling Analyst jobs in Delaware

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • AAA Club Alliance
  • Wilmington, DE FULL_TIME
  • AAA Club Alliance is seeking (FT) Travel Advisors to join our dynamic Travel Contact Center team! Start the New Year with a New Job and take your career to the next level with AAA! This position will support Member / non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.

    This is a work from home position; however, c andidates MUST live within one of the following states to be considered

    • Connecticut
    • Delaware
    • Indiana
    • Kansas
    • Kentucky
    • Maryland
    • New Jersey
    • Ohio
    • Oklahoma
    • Pennsylvania
    • South Dakota
    • Virginia
    • Washington, DC
    • West Virginia

    What AAA can offer you :

    • A competitive starting hourly rate of $17.00 - $22.50; depending upon experience and salary zone; plus, Monthly Incentive Plan based on your individual performance / sales.
    • Paid Virtual Training
    • Computer equipment provided by AAA Club Alliance
    • Paid Time Off (almost 4 weeks the first year)
    • 401(k) plan with employer match up to 7%.
    • Health Insurance (Medical, Dental, Vision and Prescription Drug coverage)
    • FREE AAA membership (inclusive of product & service discounts)
    • FREE Life Insurance
    • Paid time off to volunteer
    • Tuition reimbursement
    • Wellness and Health Advocate Programs
    • The opportunity to work in an environment where you can see the impact of your contributions on a daily basis.
    • plus, so much more!

    What we need from you :

    • Minimum of a High School Diploma
    • A graduate of an accredited travel school (Preferred)
    • Minimum of Eighteen (18) months experience as a full-service Leisure Travel Agent
    • Experience with domestic and international travel (Required)
    • Must be able to work one weekend day each week (shorter hours) - steady schedule. Choice of schedules.
    • Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features;

    anticipating and handling objections; being able to close a sale.

    • Ability to work one weekend day shift each week.
    • Ability to function in a sales environment and respond to customer inquiries and interact with others in a high-volume call center environment.
    • Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions.
    • Ability to work effectively with Associates throughout the ACA organization.
    • Proficiency in PC usage as well as GDS and other travel platforms.
    • Extensive knowledge of worldwide geography.
    • Participates as a user in testing of new systems / procedures.
    • Advanced customer service, problem resolution, and sales skills.

    What you will be doing :

    Serve Members / non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products.

    • Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.
    • Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
    • Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
    • Participates as a user in testing of new systems / procedures. Mentor other Travel Contact Center Associates.

    LI-Remote #US

    AAA Club Alliance (ACA) is an equal opportunity employer.

    Our investment in Diversity, Equity, and Inclusion :

    At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

    We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

    Job Category : Sales

    Sales

    Last updated : 2024-03-08

  • 16 Days Ago

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Contact Center Representative
  • Del-One Federal Credit Union
  • Dover, DE FULL_TIME
  • DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
  • 4 Days Ago

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Manager, Apheresis Contact Center
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Apheresis production goals for NYBCe. Oversee and monitor agents within Conta...
  • 14 Days Ago

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Contact Center Manager
  • Sanford Federal, Inc.
  • Columbia, DE FULL_TIME,PART_TIME
  • About Us SANFORD headquartered in Stafford, VA., is a Service-Disabled VeteranOwned Small Business that provides federal professional services, primarily engaged in providing advanced information tech...
  • 1 Month Ago

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Contact Center Associate
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Variable Schedule: Sunday-Thursday!! This position is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering ...
  • 2 Months Ago

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Scheduling Coordinator
  • Christiana Center for Oral Surgery & Dental...
  • Newark, DE FULL_TIME
  • We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, tea...
  • 11 Days Ago

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Technical Support Technician
  • Connect Search, LLC
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Andover, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • Calabrio, Inc.
  • Minneapolis, MN
  • Calabrio, a leading customer experience intelligence company, is seeking a highly skilled and motivated Senior Financial...
  • 3/28/2024 12:00:00 AM

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 3/28/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Harrisonburg, VA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Business Development Analyst
  • Makse Group
  • Denver, CO
  • Job Overview: As a Business Development Analyst, you will play a vital role in our company's growth by generating a robu...
  • 3/28/2024 12:00:00 AM

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$58,749 to $76,529