Contact Center Traffic and Scheduling Analyst jobs in Cranston, RI

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact center analyst
  • Kforce
  • East Providence, RI FULL_TIME
  • Kforce has a client that is seeking a Contact Center Analyst in East Providence, RI.Summary : The primary function of the Contact Center Analyst will be to triage incidents, escalate system issues, manage, and follow through to resolution of all technical incidents raised by our business partners.

    The team is dedicated to support of multiple contact centers with a focus on telephony related systems as well as core desktop applications utilized by various contact centers.

    In addition to triage and escalation of incidents, the team will prepare and present reports for senior management with impact assessment.

    The role includes building of relationships with business partners, agents, and external service providers for service and support of our technology systems.

    • 2 years of experience in this type of role
    • Familiarity with contact center systems (phones, IVRs, call recording, etc.)
    • Familiarity with incident triage, escalation, and management
    • Strong collaboration skills and communication skills

    Nice-to-Have Skills / Background :

    • Large company / enterprise level financial institution
    • Bilingual in Spanish

    The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

    We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.

    This range may be modified in the future.

    We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.

    Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

    Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

    This job is not eligible for bonuses, incentives or commissions.

    Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Last updated : 2024-03-02

  • 24 Days Ago

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Contact center
  • Veterans Sourcing Group
  • Johnston, RI FULL_TIME
  • Job Title : Call Center Representative Pay Rate : $20.00 Per Hour Location : Johnston RI, 02919 - HYBRID schedule following training Duration : 6 months - temp to hire - hire is based on performance S...
  • 1 Month Ago

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Contact center
  • C&L Group
  • Johnston, RI FULL_TIME
  • Job Title : Call Center Representative Pay Rate : $20.00 Per Hour Location : Johnston RI, 02919 - HYBRID schedule following training Duration : 6 months - temp to hire - hire is based on performance S...
  • 1 Month Ago

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Contact center
  • Axelon Services Corporation
  • Johnston, RI FULL_TIME
  • Job Title : Contact Center - Education Finance (Hybrid) Location : Johnston, RI Hours : 10 AM - 7 : 30 PM Pay : 20 / hr Job Description : This department handles incoming calls in regards to Education...
  • 1 Month Ago

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Contact center
  • Careerbuilder-US
  • Johnston, RI FULL_TIME
  • Description : This department handles incoming calls in regards to Education finance loans, this contract will be throughout the peak processing time period for this dept. The contractor will be respo...
  • 1 Month Ago

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Supervisor Quality Contact Center-Enterprise
  • Rhode Island Blood Center
  • Providence, RI FULL_TIME
  • Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
  • 20 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Cranston, RI area

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Sr. Financial Analyst
  • Brown University
  • Providence, RI
  • Job Description: The Office of Financial Strategy & Planning (OFSP) within the Finance Division at Brown supports the Un...
  • 3/29/2024 12:00:00 AM

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Travel Nurse RN - Labor and Delivery - $2,829 per week
  • Adventist Health
  • Providence, RI
  • Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Providence, Rhode I...
  • 3/29/2024 12:00:00 AM

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Travel Nurse RN - ED - Emergency Department - $2,829 per week
  • Adventist Health
  • Providence, RI
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Providence, ...
  • 3/29/2024 12:00:00 AM

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Travel Nurse RN - OR - Operating Room - $2,473 per week
  • Adventist Health
  • Providence, RI
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Providence, Rhode ...
  • 3/29/2024 12:00:00 AM

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Travel Physical Therapist - $1,797 per week
  • PRN Healthcare
  • Warwick, RI
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Warwick, Rhode Island. Job Descripti...
  • 3/28/2024 12:00:00 AM

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Research Data Analyst
  • Brown University
  • Providence, RI
  • Job Description: The Population Studies and Training Center (PSTC) at Brown University builds scientific understanding o...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate, Topo (Remote)
  • Designer Brands
  • Framingham, MA
  • Brand: Camuto Group Req #: 144201 Location Name: Topo Athletic Department: Topo General Summary: This position is part o...
  • 3/26/2024 12:00:00 AM

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Senior Software Engineer, Android
  • Capital One
  • Providence, RI
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 3/26/2024 12:00:00 AM

Cranston, once known as Pawtuxet, is a city in Providence County, Rhode Island, United States. With a population of 80,529 at the 2010 census, it is the third largest city in the state. The center of population of Rhode Island is located in Cranston. Cranston is a part of the Providence metropolitan area. Cranston was named one of the "100 Best Places to Live" in the United States by Money magazine in 2006. It is among the top 25 safest cities in the country, according to CQ Press's research. According to the survey done by 24/7 Wall St website, Cranston ranked 36th on the list of “America’s ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$60,561 to $78,889
Cranston, Rhode Island area prices
were up 1.6% from a year ago