Contact Center Traffic and Scheduling Analyst jobs in Apple Valley, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Board Certified Behavior Analyst
  • United Therapy Center
  • Victorville, CA PART_TIME
  • Here at United Therapy Center, we believe that each human being is unique. We take into consideration the child's cultural background, traditions, language spoken at home, and personal likes and dislikes. Therefore, we design our treatment programs based on each individual's needs. Our teams of professionals are devoted to making a difference in each child's life by facilitating children to communicate, play, and socially interact with adults and peers.


    AREA: Victorville, Hesperia, and Apple Valley, and surrounding cities


    Responsibilities (include but not limited):

    ·Oversee applied behavior analysis (ABA) treatment to children with autism in home and school setting

    ·Develop Treatment Programs for children with Autism Spectrum Disorder (ASD)

    ·Work with families and provide parent education

    ·Progress Report Writing and case management

    ·Attend monthly Clinical meetings


       Qualifications


    · Master's degree in psychology, Child Development, Communication Disorders, Education or related field, BCBA certification

    · Spanish (Preferred)

    · Minimum of 6 months experience in working as a Clinical Supervisor

    · Valid CA driver's license and reliable transportation required

    · Must pass TB test

    · Must pass criminal background check


    WE OFFER...

    • Competitive pay based on education, experience, and languages spoken
    • Client to client mileage reimbursement
    • BCBA supervision hours
    • Wonderful environment and great support
    • Paid training


    Job Types: Full-time, Part-time


    Salary: $55.00 - $65.00 per hour


    Benefits:


    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Vision insurance


    Schedule:


    • 8 hour shift
    • Day shift
    • Monday to Friday


    Education:


    • Master's (Required)


    Experience:


    • BCBA: 1 year (Preferred)


    License/Certification:


    • BCBA (Required)
  • 20 Days Ago

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Board Certified Behavior Analyst
  • United Therapy Center
  • Victorville, CA OTHER
  • Here at United Therapy Center, we believe that each human being is unique. We take into consideration the child's cultural background, traditions, language spoken at home, and personal likes and disli...
  • 1 Month Ago

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Scheduling Clerk
  • Providence
  • Apple Valley, CA OTHER
  • DescriptionPerforms scheduling for all modalities within the Imaging Services Department. - Processes and coordinates requests for Radiology Services between patients, physician offices, IPAs and staf...
  • 10 Days Ago

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Traffic Engineer
  • OPS Engineering
  • San Bernardino, CA FULL_TIME
  • The Traffic Engineer will ensure accurate, complete, and timely communication of information to and from clients and staff. Will be responsible for completing multiple tasks in a fast-paced environmen...
  • Just Posted

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Veterans' Compliance Coordinator/Department Analyst (Administrative Analyst/Specialist - Exempt I), Veterans Success Center
  • California State University, San Bernardino
  • San Bernardino, CA FULL_TIME
  • Veterans' Compliance Coordinator/Department Analyst (Administrative Analyst/Specialist - Exempt I), Veterans Success Center California State University, San Bernardino Job No: 520925 Work type: Staff ...
  • 21 Days Ago

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Traffic Clerk- Temp to Perm
  • Default Munchkin
  • Redlands, CA FULL_TIME
  • Who We Are: WHY Brands Inc., a parent company of Munchkin and Curio Home Goods, focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin...
  • 11 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Apple Valley, CA area

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VIP Services Coordinator
  • San Manuel Band of Mission Indians
  • Highland, CA
  • Under the direction of VIP Services Leadership, the VIP Services Coordinator is responsible for assisting with the admin...
  • 4/25/2024 12:00:00 AM

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Travel Surgical Technologist - $1,638 per week
  • Stability Healthcare
  • Barstow, CA
  • Trustaff Allied is seeking a travel Surgical Technologist for a travel job in Barstow, California. Job Description & Req...
  • 4/25/2024 12:00:00 AM

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Travel Nurse RN - Interventional Radiology - $3,115 per week
  • Hiring Now!
  • Colton, CA
  • Supplemental Health Care is seeking a travel nurse RN Interventional Radiology for a travel nursing job in Colton, Calif...
  • 4/23/2024 12:00:00 AM

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Travel Vascular Technologist - $2,254 per week
  • Hiring Now!
  • Colton, CA
  • Supplemental Health Care is seeking a travel Vascular Technologist for a travel job in Colton, California. Job Descripti...
  • 4/23/2024 12:00:00 AM

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PACS Administrator
  • Loma Linda University Health
  • Loma Linda, CA
  • Job Description Job Summary: The PACS Administrator (Picture Archiving & Communication System) performs the day-to-day o...
  • 4/23/2024 12:00:00 AM

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Associate Dean, Natural Sciences (Administrator III) - College of Natural Science
  • California State University
  • San Bernardino, CA
  • Associate Dean, Natural Sciences (Administrator III) - College of Natural Science Job no: 535083 Work type: Management (...
  • 4/22/2024 12:00:00 AM

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Entry Level Developer/Coder/Programmer/Data Scientist/Analyst/Engineer
  • SynergisticIT
  • Rialto, CA
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 4/21/2024 12:00:00 AM

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Board Certified Behavior Analyst School 2024-2025 SY
  • Epic Special Education Staffing
  • Victorville, CA
  • ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 4/20/2024 12:00:00 AM

Apple Valley is located at 34°31′N 117°13′W / 34.517°N 117.217°W / 34.517; -117.217 (34.5115, -117.2120). Apple Valley is located at the southern edge of the Mojave Desert. It is bordered by the cities of Victorville on the west and Hesperia on the southwest sides, with the Census-Designated Place of Lucerne Valley a distance to the east and the city of Barstow about 30 miles to the north. Apple Valley, along with Victorville, Hesperia, Adelanto and immediate surrounding areas, are commonly known as the Victor Valley. The primary thoroughfare through Apple Valley is State Route 18, which wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$60,698 to $79,064
Apple Valley, California area prices
were up 3.0% from a year ago