Contact Center Traffic and Scheduling Analyst jobs in Alexandria, LA
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
- Natchitoches Regional Medical Center
-
Natchitoches, LA
FULL_TIME
-
Position SummaryThe Systems Analyst I is an hourly position that analyzes, troubleshoots, and provides basic guidance on software applications utilized throughout the NRMC organization. This associate works closely with business and clinical departments to understand their workflows and leverage available technology to enhance processes and the patient care experience.Analyzes, troubleshoots and provides resolution, referral to vendor or recommendation to solve customer requests and/or issues regarding IT related support of e-MD software products. Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of e-MDs software on the customer's network.Required Education and Experience
- Associate's degree or combined equivalent hands-on experience with at least one IT system/application.
- Knowledge of various PC and Server operating environments
- Possess an understanding of:
- Problem solving/troubleshooting skills
- Patience, strong customer service skills
- Eagerness to learn
Preferred Education and Experience- Preferred experience supporting applications in the following settings;
- Fluency in the Windows desktop productivity suite of applications
- Knowledge of thin client application deployments
- Preferred knowledge of database functionality required, experience with MS Access or SQL desired
- 14 Days Ago
- InCharge Logistics
-
Alexandria, LA
FULL_TIME
- InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Alexandria, LA!Previous supervisor and delivery driving experience required...
- 23 Days Ago
- Weyerhaeuser
-
Natchitoches, LA
FULL_TIME
- Description Weyerhaeuser is seeking a Shipping/Scheduling Manager for the Natchitoches Engineered Wood Products manufacturing facility located in Natchitoches, LA. The Shipping/Scheduling Manager will...
- 23 Days Ago
- United States Army
-
Plaucheville, LA
FULL_TIME
- Gather intelligence and set up and operate communications systems, encode and decode messages, and assist in the preparation of fire support plans. Full Time positions available with full benefits and...
- 22 Days Ago
- City of Natchez
-
Natchez, MS
FULL_TIME
- ITLE: Traffic Signal TechnicianEMPLOYMENT STATUS: FULL TIME, REGULARDEPARTMENT: PUBLIC WORKSREPORTS TO: PUBLIC WORKS DIRECTORSALARY RANGE: $12.50 per hourTraffic Signal TechnicianPRINCIPAL PURPOSE OF ...
- 23 Days Ago
- US Air National Guard Units
-
Alexandria, LA
FULL_TIME
- Duties Duties and Responsibilities: 1. Performs air traffic control duties in the control tower and radar facility. Directs movement of aircraft in flight and on the ground by utilizing pilot and cont...
- 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Alexandria, LA area
- Dick's Sporting Goods
-
Pineville, LA
- Ready to take your passion for sports to the next level? As a Retail Customer Service Specialist you will: Greet everyon...
- 4/18/2024 12:00:00 AM
- Stout
-
Pineville, LA
- [Customer Service / Remote] - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO...
- 4/18/2024 12:00:00 AM
- KFC
-
Alexandria, LA
- Looking for a rewarding career in the fast-food industry? KBP Foods, a leading franchisee of KFC, is hiring a Restaurant...
- 4/18/2024 12:00:00 AM
- Bridgestone Americas, Inc.
-
Pineville, LA
- Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates ...
- 4/16/2024 12:00:00 AM
- Stronghold
-
Pineville, LA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/16/2024 12:00:00 AM
- Hiring Now!
-
Alexandria, LA
- Supplemental Health Care is seeking a travel nurse RN Case Management for a travel nursing job in Alexandria, Louisiana....
- 4/15/2024 12:00:00 AM
- Novo Building Products
-
Alexandria, LA
- ** Territory Service Representative | Alexandria, LA** **Job Category****:** NHC **Requisition Number****:** TERRI002813...
- 4/15/2024 12:00:00 AM
- Walmart
-
Alexandria, LA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
About Alexandria, Louisiana
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