Contact Center Team Leader (Includes Selling) jobs in West Jordan, UT

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Jordan Credit Union
  • Sandy, UT FULL_TIME
  • Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving others, understand the value and purpose of their job, strive for personal growth and excellence, and work autonomously through learning and innovation.

    HOURS

    Monday through Friday from 8:45 am to 6:15 pm with a half day off each week.

    DUTIES

    Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner. Maintain a pleasing and professional demeanor while addressing member concerns and questions. Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

    QUALIFICATIONS

    You must be 18 years or older to work for Jordan Credit Union. Ability to fluently speak, read, and write in both Spanish and English is preferred.

  • 8 Days Ago

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Senior Director, Contact Center Operations
  • Golden Customer Care
  • Salt Lake, UT FULL_TIME
  • We’re Looking For A: Sr. Director, Contact Center Operations to lead all aspects of the Golden Customer Care’s contact center, from its daily operations to its long-term strategic success. Ensures tha...
  • 10 Days Ago

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Wealth Contact Center Development Associate (Agency)
  • Wells Fargo
  • SALT LAKE CITY, UT FULL_TIME
  • About this role:Wells Fargo is seeking a Wealth Contact Center Development Associate. Working within a contact center environment, in this role you will be responsible for new business development of ...
  • 19 Days Ago

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Manager, Workforce Planning - Contact Center Operations
  • Progressive Leasing
  • Draper, UT OTHER
  • Job Description We are currently hiring a Manager, Workforce Planning to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP): PROG is dedicated to providing peop...
  • Just Posted

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Team leader
  • MOD Pizza
  • Midvale, UT FULL_TIME
  • Summary A Store Coach is responsible for helping the General Manager drive overall store operations. Your leadership skill sets the tone in the store. The Store Coach is focused on store performance a...
  • Just Posted

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Team Leader
  • Tractor Supply Company
  • Park, UT FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 1 Day Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in West Jordan, UT area

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Customer Service Representative, Banking
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Our client, a leading financial institution, is looking to hire a Customer Support/Accou...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Veterans Sourcing Group
  • South Jordan, UT
  • Job Description Job Description Client Support Service Professionals handle incoming phone calls regarding various servi...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative Primary Care
  • CommonSpirit Health Mountain Region
  • West Jordan, UT
  • Welcome to CommonSpirit Health Mountain Region: CommonSpirit Health Mountain Region is committed to building healthier c...
  • 3/28/2024 12:00:00 AM

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Call Center Representative(Bachelor degree Required)
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:680 W...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist-Banking
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:680 w...
  • 3/27/2024 12:00:00 AM

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Call Centre Representative
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:680 w...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:680 w...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Russell Tobin
  • South Jordan, UT
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:680 w...
  • 3/26/2024 12:00:00 AM

West Jordan is a city in Salt Lake County, Utah, United States. It is a rapidly growing suburb of Salt Lake City and has a mixed economy. According to the 2010 Census, the city had a population of 103,712, placing it as the fourth most populous in the state. The city occupies the southwest end of the Salt Lake Valley at an elevation of 4,330 feet (1,320 m). Named after the nearby Jordan River, the limits of the city begin on the river's western bank and end in the eastern foothills of the Oquirrh Mountains, where Kennecott Copper Mine, the world's largest man-made excavation is located. Settle...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$64,241 to $89,187
West Jordan, Utah area prices
were up 2.3% from a year ago