Contact Center Team Leader (Includes Selling) jobs in Visalia, CA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Remote Contact Center Member Service Representative II - (Madera County Area) DO NOT LINK
  • Golden 1 Talent Acquisition Team
  • Madera, CA FULL_TIME
  • TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE IISTATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104  PAY SCALE: $21.50 - $21.50 HOURLY   GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified).  The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member’s needs. Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information efficiently and accurately. Educate members on products in an effort to retain and enhance member loyalty. Maintains ownership with the majority of their calls, requiring minimal guidance from Support. Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. Ability to open Sub shares. Complete Regulatory Training Modules as required. Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to ensure exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of management and staff. EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE: One year customer service experience in a contact center environment and/or 2 years financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE / SKILLS: Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level with efficiency and quality.  Skill testing related to product knowledge.  Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting. Ability to effectively and efficiently utilize all systems required to open new sub accounts. Ability to demonstrate good decision making and obtaining guidance for situations as needed. Knowledge of intranet/internet. Aptitude for learning a variety of computer systems and using technology to solve member issues.  Ability to navigate multiple computer systems, applications, and utilize search tools to find information.        Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS: None   THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.
  • 23 Days Ago

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Contact Center Agent - Remote/Office
  • Brent Johnson Design
  • Fresno, CA OTHER
  • As a Contact Center Agent, you will play a crucial role in providing excellent customer service and support for our company. You will be responsible for handling a high volume of incoming calls, email...
  • 1 Month Ago

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Team Leader
  • Jack in the Box, an independently owned and...
  • Fresno, CA FULL_TIME
  • "Be confident. Climb high. Maybe you'll be a big head like me." -JACK Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an excepti...
  • 19 Days Ago

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Team Leader
  • Jack in the box
  • Tulare, CA FULL_TIME
  • Team Leader job position where the major responsibility is to oversee and operate different workstations. Team Leaders must also be a role model and impart an attitude that can help motivate and empow...
  • 19 Days Ago

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Team Leader
  • Jack in the Box, an independently owned and operated franchise
  • Madera, CA FULL_TIME
  • FullTime Team Leader Vacancy working for Jack in the Box, an independently owned and operated franchise at Madera CA
  • 20 Days Ago

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Team Leader
  • Jack in the Box, an independently owned and operated franchise
  • Fresno, CA FULL_TIME
  • FullTime Team Leader Vacancy working for Jack in the Box, an independently owned and operated franchise at Fresno CA
  • 21 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Visalia, CA area

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Contract Customer Experience Leader - Lindsay Square
  • Indigo Books & Music Inc.
  • Lindsay, CA
  • **Contract Customer Experience Leader - Lindsay Square** **Part-time | Lindsay, ON** **Company Description** ***Current ...
  • 3/29/2024 12:00:00 AM

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Patient Service Coordinator
  • Blue Cloud Pediatric Surgery Centers
  • Visalia, CA
  • NOW HIRING PATIENT SERVICE COORDINATOR - FULL TIME ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Cente...
  • 3/28/2024 12:00:00 AM

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Cook - Assisted Living
  • Prestige Care - Visalia
  • Visalia, CA
  • This is an on-call position to start. Pay Range $17.00-$23.00 DOE and seniority with Prestige. POSITION SUMMARY The Cook...
  • 3/28/2024 12:00:00 AM

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Per Diem Pharmacist-Clinical
  • Kaweah Health Care District
  • Visalia, CA
  • Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the ...
  • 3/28/2024 12:00:00 AM

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Physician Assistant Urgent Care Court
  • Kaweah Health Care District
  • Visalia, CA
  • Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the ...
  • 3/27/2024 12:00:00 AM

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Nurse Practitioner-Clinics Woodlake
  • Kaweah Health Care District
  • Woodlake, CA
  • Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the ...
  • 3/27/2024 12:00:00 AM

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FT Appointment Setter - Work From Home>
  • Rocky Mountain Lockers
  • Visalia, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive salary + bonues / PTO - As an Appointment Setter you'll: E...
  • 3/25/2024 12:00:00 AM

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Flex Merchandiser
  • Driveline
  • Lindsay, CA
  • Job Description Retail Merchandisers Needed! Earn $17 / hour - Flexible Hours and Workdays - Make Your Own Schedule! Thi...
  • 3/25/2024 12:00:00 AM

Visalia (/vaɪˈseɪliə/ vy-SAYL-ee-ə) is a city situated in the agricultural San Joaquin Valley of California, approximately 230 miles (370 km) southeast of San Francisco, 190 miles (310 km) north of Los Angeles, 36 miles (58 km) west of Sequoia National Park and 43 miles (69 km) south of Fresno. The population was 130,104 as of a 2015 U.S. Census Bureau estimate. Visalia is the 5th largest city in the San Joaquin Valley after Fresno, Bakersfield, Stockton and Modesto; the 44th most populous in California; and 198th in the United States. As the county seat of Tulare County, Visalia serves as the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$66,939 to $92,933
Visalia, California area prices
were up 2.7% from a year ago