Contact Center Team Leader (Includes Selling) jobs in Utah
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- Store Team Leader (Store Manager) - US - American Eagle Outfitters Careers
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United States, UT
FULL_TIME
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BE PART OF SOMETHING REAL YOUR ROLE
As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business, you consistently deliver operational excellence and your store is always rocking AEO Brand Standards. Most importantly, you bring your REAL self to work every day!YOUR RESPONSIBILITIES
- You have a passion for driving results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through a best-in-class guest experience. You're entrepreneurial-minded and you create, manage and own your store's business plan to meet KPI goals.
- You're a business innovator: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions in order to achieve store financial goals.
- You're a people leader: You're passionate about recruiting, hiring and retaining a high-performing team. You're an advocate for your team's development, you encourage your team to pursue internal opportunities, and you always have a succession plan in place to ensure a clear career path for all associates. You take pride in developing store leadership through leadership development training, performance feedback, individual development plans and annual performance reviews.
- You know that teamwork makes the dream work: You champion a culture of teamwork and recognition by establishing and communicating goals, holding your team accountable to brand standards, and celebrating and rewarding outstanding performance daily.
- Your store rocks AEO Brand Standards: You ensure your store consistently maintains AEO Brand Visual Standards by owning all visual and merchandising processes. You are the "go-to" when it comes to Floorsets, merchandise adjustments and replenishment and your team always has a clear understanding of their role in keeping the store guest-ready.
- Workforce Management - it's your "thing": You know that maximizing your business requires a well thought-out schedule! By evaluating traffic, calendars and payroll reports, you're able to make scheduling adjustments to meet business needs. As a result, payroll is always in check and you're always leveraging your top talent to deliver an impeccable guest experience.
- Integrity is your middle name: You demonstrate integrity when making compensation decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow AEO's policies and procedures, and you do the right thing - always.
YOU'D BE GREAT FOR THIS ROLE IF:
- You love AE and Aerie products!
- You've led functional teams in a retail management role previously - #practicemakesperfect!
- You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
- You know how to lead and develop teams and have a general understanding of employment law.
- You have a track record of effective communication and conflict management.
- Business acumen? You've got it!
- You understand how to analyze reporting to drive sales.
- You have flexible availability - you're available to work when the guest shops!
OUR ASSOCIATES LOVE AEO BECAUSE:- They work with REAL people - there's nothing like your #AEOFamily.
- They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
- They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
- They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
PAY/BENEFITS INFORMATION:- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
- Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
- AEO may also provide discretionary bonuses and other incentives at its discretion.
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
Additional Information - 1 Month Ago
- Serenity Healthcare
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Lehi, UT
FULL_TIME
- Contact Center AgentOnsite - Lehi, UT Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that p...
- 13 Days Ago
- Serenity Healthcare
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Lehi, UT
FULL_TIME
- Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people. Contact Center Associate...
- 4 Days Ago
- Serenity Healthcare
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Provo, UT
FULL_TIME
- Contact Center SupervisorLocation: Provo, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of ...
- 4 Days Ago
- Jordan Credit Union
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Sandy, UT
FULL_TIME
- Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving other...
- 4 Days Ago
- Serenity Healthcare
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Lehi, UT
FULL_TIME
- Contact Center SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a...
- 4 Days Ago
Contact Center Team Leader (Includes Selling) jobs at Popular Companies
- TBC Corp.
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Palm Beach Gardens, FL
- **Customer Service Specialist I** **Location:** Palm Beach Gardens, FL, US, 33410 **Description** We have an immediate c...
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- Insight Global
-
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- HCLTech
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Tampa, FL
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- Amsdell Companies
-
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- Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
- 4/17/2024 12:00:00 AM
- Insight Global
-
Tucson, AZ
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- 4/17/2024 12:00:00 AM
- Worcester Bosch Group
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Worcester, MA
- **Graduate Customer Experience Training Advanced Apprentice** * Cotswold Way, Worcester, UK * Full-time * Legal Entity: ...
- 4/17/2024 12:00:00 AM
- Forrest Solutions
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Cornelius, NC
- Join Our Team! ?? Tire Brand Call Center Team Lead Wanted! Are you a dynamic and motivated leader with a passion for cus...
- 4/16/2024 12:00:00 AM
- WITMER PUBLIC SAFETY GROUP INC.
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Coatesville, PA
- Description This position is responsible for providing administrative and clerical services support to the Customer Serv...
- 4/15/2024 12:00:00 AM