Contact Center Team Leader (Includes Selling) jobs in Texas

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

S
AE - Selling Team Leader (Assistant Manager) - US
  • Selling Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
  • United States, TX FULL_TIME
  •  

     

    BE PART OF SOMETHING REAL

     

    YOUR ROLE

    As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high-performing sellers who consistently provide an unforgettable guest experience. Through your leadership, your team always nails their sales goals, rocks merchandising brand standards and delivers operational excellence! Most importantly, you represent our company values and bring your REAL self to work every day.

     

    YOUR RESPONSIBILITIES

    • You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs.
    • You're a people leader: You're all about motivating and inspiring your team through AEO's core values. You're a role-model leader and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting Room.
    • You've got an eye for talent and a love of training: You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing your team to ensure they continue to provide outstanding service to the best of their abilities.
    • You know that teamwork makes the dream work: You know that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching. You make team touchbases, development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's outstanding performance - #winning!
    • You're an operational innovator: You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the store, and most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
    • Integrity is your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always.
     
    YOU'D BE GREAT FOR THIS ROLE IF:
    • You love AE and Aerie products!
    • You've led teams in a retail management role previously - #practicemakesperfect!
    • You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
    • You know how to lead and develop teams and have a general understanding of employment law.
    • Business acumen? You've got it!
    • You have flexible availability - you're available to work when the guest shops!

     

    OUR ASSOCIATES LOVE AEO BECAUSE:
    • They work with REAL people - there's nothing like your #AEOFamily.
    • They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
    • They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
    • They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
     
    PAY/BENEFITS INFORMATION:
    • Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
    • Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
    • Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.  For additional information, please click here.
    • AEO may also provide discretionary bonuses and other incentives at its discretion.  

     

     

     

    AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

     

    Additional Information
  • 15 Days Ago

P
Marketing Coordinator
  • Perales Home Selling Team
  • Waco, TX CONTRACTOR,FULL_TIME
  • -Full Time Job: Monday - Friday from 8 am- 5 pm Salary Pay with Bonus! Bilingual is a PLUS! -About Us: Learn and grow with the Perales Home Selling Team! A successful real estate team local to the Wac...
  • 4 Days Ago

R
Realtor - Buyer Or Listing Agent
  • Ryan Smith Home Selling Team
  • Temple, TX FULL_TIME
  • We are looking for experienced, licensed agents who want to increase their income We provide high-quality leads enabling our agents to potentially earn 5X the average realtor We offer sellers a guaran...
  • 19 Days Ago

R
Outside Sales - Account Executive
  • Ryan Smith Home Selling Team
  • Temple, TX FULL_TIME
  • Looking to break into the real estate industry? We are looking for talent NOT experience. We have more quality leads than we can handle and therefore, we need you! Potentially earn 5X the average real...
  • 23 Days Ago

R
Account Executive
  • Ryan Smith Home Selling Team
  • Temple, TX FULL_TIME
  • Looking to break into the real estate industry? We are looking for talent NOT experience. We have more quality leads than we can handle and therefore, we need you! Potentially earn 5X the average real...
  • 23 Days Ago

R
Realtor - Buyer Agent
  • Ryan Smith Home Selling Team
  • Temple, TX FULL_TIME
  • We are looking for experienced, licensed agents and will provide high quality leads. Our agents earn 5X the average realtor due to our advanced marketing system. We offer sellers a guaranteed home sal...
  • 24 Days Ago

H
Call Center Team Leader
  • HCLTech
  • Tampa, FL
  • Job Description Job Description 2-4 years of relevant Banking and Cards/Consumer Loans experience Lending Contact Center...
  • 3/28/2024 12:00:00 AM

C
Call Center Team Lead
  • Cayuga Medical Center
  • Ithaca, NY
  • Job Summary: The Cayuga Health Call Center is a rapidly changing environment. Originally created to assist the community...
  • 3/28/2024 12:00:00 AM

W
Customer Experience Training Advanced Apprentice
  • Worcester Bosch Group
  • Worcester, MA
  • **Customer Experience Training Advanced Apprentice** * Cotswold Way, Worcester, UK * Full-time * Legal Entity: Bosch The...
  • 3/28/2024 12:00:00 AM

W
Graduate Customer Experience Training Advanced Apprentice
  • Worcester Bosch Group
  • Worcester, MA
  • **Graduate Customer Experience Training Advanced Apprentice** * Cotswold Way, Worcester, UK * Full-time * Legal Entity: ...
  • 3/28/2024 12:00:00 AM

C
Call Center Team Lead
  • Coforge
  • Charleston, WV
  • We at Coforge are seeking Call Center Team Lead with the below mentioned skill-set and who can work onsite from Charlest...
  • 3/27/2024 12:00:00 AM

A
Call Center Team Lead
  • Amsdell Companies
  • Cleveland, OH
  • Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
  • 3/27/2024 12:00:00 AM

B
Customer Service Team Lead
  • Brightkey, Inc
  • Annapolis, MD
  • Job Description Job Description Customer Service Call Center Team Lead Position Overview: As a Customer Service Call Cen...
  • 3/27/2024 12:00:00 AM

L
Call Center Team Lead
  • LanceSoft
  • Detroit, MI
  • This is an onsite positon in Detroit, MI Job Description Seeking a Team Leader to lead a team of bargaining unit employe...
  • 3/26/2024 12:00:00 AM

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$66,066 to $91,720