Contact Center Team Leader (Includes Selling) jobs in Summerville, SC
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Contact Center Team Lead
- Roper St. Francis Healthcare
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Ladson, SC
FULL_TIME
-
Job Summary:The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subsequent retraining of tenured staff, as warranted. Must be able to provide excellent customer service and support in receiving, researching, and resolving all patient and/or staff inquiries. Must have a thorough and demonstrated knowledge of all task related to call center operations, problem solving, office protocols, first call resolution and customer service. Must be able to process and deliver reports accurately with minimal supervision within a designated timeframe.
**This position is remote and occasionally reports on-site to the Ladson office location.**
Minimum Qualifications: Education: High school diploma or equivalent in education is required.
Experience: Minimum of three years’ experience in a Healthcare call center setting, or billing agency with knowledge of medical terminology and hospital billing. Work experience involving outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is highly preferred. Knowledge of grammar, spelling and punctuation is mandatory.
Licensure/Certification: Not Applicable
Knowledge/Skills: Basic computer skills, PC and Windows experience required. Also requires use of general office equipment including, but not limited to: telephone, calculator, fax machine, printer, typewriter and copier. Excellent written and verbal communication skills. Good organizational skills to effectively deal with staff and insurance company representatives via telephone. Able to effectively handle multiple priorities and deadlines.
Other: Ability to maintain the confidentiality of sensitive information. Accommodates change required to meet departmental and organizational goals and needs. Performs other duties assigned. - 11 Days Ago
Patient Access Team Leader
- Summerville Medical Center
-
Summerville, SC
FULL_TIME
- Introduction Do you want to join an organization that invests in you as a Patient Access Team Leader? At Summerville Medical Center, you come first. HCA Healthcare has committed up to $300 million in ...
- 1 Month Ago
Team Leader
- Tractor Supply Company
-
Ravenel, SC
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 18 Days Ago
Team Leader
- Tractor Supply Company
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Charleston, SC
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 20 Days Ago
Team leader
- Chick-fil-A
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Charleston, SC
FULL_TIME
- Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping C...
- Just Posted
Team leader
- Tidal Wave Auto Spa
-
Moncks Corner, SC
FULL_TIME
- The Tidal Wave difference is evident by our culture. As we know a company is only as good as the people that live and work to make it prosper. Tidal Wave takes great pride in serving our customers wit...
- 2 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Summerville, SC area
Director of Distribution
- Bulbrite Industries
-
Summerville, SC
- About the Role: The position oversees receiving, value added services, order fulfillment and inbound/outbound logistics ...
- 4/26/2024 12:00:00 AM
CT Technologist
- Summerville Medical Center
-
Summerville, SC
- Description Have you heard the good news? We have recently increased our pay rates for CT Technologists! Sign-on bonus a...
- 4/26/2024 12:00:00 AM
RN Med-Surg
- Summerville Medical Center
-
Summerville, SC
- Description Sign-on Bonus & Relocation Assistance Available for Qualified Candidates Do you currently have an opportunit...
- 4/26/2024 12:00:00 AM
Med Surg Registered Nurse
- Hiring Now!
-
Summerville, SC
- Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
- 4/25/2024 12:00:00 AM
FT Manager Customer Service (H)
- Food Lion
-
North Charleston, SC
- Address: USA-SC-North Charleston-7550 Dorchester Rd Store Code: Store 00336 Front End (7208773) Food Lion has been provi...
- 4/24/2024 12:00:00 AM
Patient Service Coordinator Non Clinical
- Amedisys, Inc.
-
Mount Pleasant, SC
- Overview: Full-Time Days Are you a highly skilled and compassionate healthcare professional looking for a rewarding care...
- 4/23/2024 12:00:00 AM
Customer Care Rep I - Charleston, SC or Charlotte, NC
- Southstatebank
-
Charleston, SC
- ** Customer Care Rep I - Charleston, SC or Charlotte, NC** **Job Category****:** Operations **Requisition Number****:** ...
- 4/22/2024 12:00:00 AM
Customer Care Rep I - Charleston, SC or Charlotte, NC
- CenterState Bank Corporation
-
Charleston, SC
- ** Customer Care Rep I - Charleston, SC or Charlotte, NC** **Job Category****:** Operations **Requisition Number****:** ...
- 4/22/2024 12:00:00 AM
About Summerville, South Carolina
Summerville is a town in the U.S. state of South Carolina situated mostly in Dorchester County with small portions in Berkeley and Charleston counties. It is part of the Charleston-North Charleston-Summerville Metropolitan Statistical Area. The population of Summerville at the 2010 census was 43,392, and the estimated population was 50,213 as of June 1, 2018.
The center of Summerville is in southeastern Dorchester County; the town extends northeast into Berkeley and Charleston counties. It is bordered to the east by the town of Lincolnville and to the southeast by the city of North Charleston....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$63,716 to $88,459
Summerville, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago