Contact Center Team Leader (Includes Selling) jobs in Shreveport, LA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Customer Contact Center Rep
- Farmers Bank & Trust
-
Texarkana, TX
FULL_TIME
-
Customer Contact Center Rep
At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of “call centers” leave customers wishing they didn’t have to call. We strive to be different!
Responsibilities/Duties
Would you find it fun and challenging to:- Be the first point of contact for our customers who call in, sometimes with only questions, but many times with account problems;
- Help customers find the answers they need while protecting them from giving out information to other people who would misuse it;
- Pay attention to the details that the customers give you, and ask questions if you need to verify further, to make sure each caller is who they say they are and that their request is legitimate;
- When you are not able to help a caller, find the person in the Bank who can;
- Build relationships with your phone customers so you can help them figure out which products and services will help them the most;
- Having growth and advancement opportunities; and
- On those days when you have callers who may be a bit testy, creatively figuring out ways to make their day!
Required Qualifications- High School diploma or GED
- At least 12 months of experience in customer service or banking
- Great communication skills
- Must put HEART into everything you do!
- H – Honor
- E – Excellence
- A – Adaptability
- R – Respect
- T – Teamwork
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. - 1 Month Ago
Customer Contact Center Rep
- Farmers Bank & Trust
-
Magnolia, AR
FULL_TIME
- Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
- 27 Days Ago
Customer Contact Center Rep. PT
- Farmers Bank & Trust
-
Magnolia, AR
FULL_TIME
- Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
- 7 Days Ago
Team Leader
- Carrols Corporation
-
Minden, LA
FULL_TIME
- Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
- 18 Days Ago
Team Leader
- Whataburger
-
TEXARKANA, TX
FULL_TIME
- We are still family-owned and operated and everyone who works at Whataburger is considered a "Family Member." We hire people we believe in, we train them for success and we help them build careers tha...
- Just Posted
Team leader
- Tidal Wave Auto Spa
-
Texarkana, TX
FULL_TIME
- The Tidal Wave difference is evident by our culture. As we know a company is only as good as the people that live and work to make it prosper. Tidal Wave takes great pride in serving our customers wit...
- 21 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Shreveport, LA area
Medical Device Sales Representative
- Accordance Search Group
-
Shreveport, LA
- Medical Device Sales Representative Territory: Shreveport, LA to Tyler, TX Location: Shreveport, LA Job Description TOP-...
- 4/23/2024 12:00:00 AM
HR Generalist Shreveport LA
- Advanced Call Center Technologies Llc.
-
Shreveport, LA
- Monday, April 15, 2024 Position Summary Under the general direction of the Director of HR, provides general office suppo...
- 4/23/2024 12:00:00 AM
Physician Assistant
- PainPoint Health
-
Shreveport, LA
- Job Description Job Description Job description River Cities Interventional Pain Specialists is currently looking for a ...
- 4/23/2024 12:00:00 AM
Inside Sales Agent
- Adam Hergenrother Companies
-
Shreveport, LA
- Job Description Job Description KWx KWx is an integrated home experience company that seamlessly unites the KW ecosystem...
- 4/23/2024 12:00:00 AM
Spring Into a New Sales Career! NO cold calling; NO office; CONTROL your schedule; FREE fresh leads;
- TAG
-
Shreveport, LA
- Job Description Job Description The Assurance Group (www.assuregrp.com) is looking for the right person to fill a consul...
- 4/23/2024 12:00:00 AM
MULTIMEDIA JOURNALIST - KSLA
- Gray Television
-
Shreveport, LA
- About Gray Television: Gray Television is a leading media company that owns and operates high-quality stations in 113 te...
- 4/21/2024 12:00:00 AM
Weekend RN Admit Nurse, Baylor Schedule
- Amedisys Inc.
-
Shreveport, LA
- Overview Shift: Full Time Weekend Days, Baylor Schedule Options: Friday, Saturday and Sunday or Saturday, Sunday and Mon...
- 4/19/2024 12:00:00 AM
Veterinary Technician
- Petco Animal Supplies Inc
-
Shreveport, LA
- Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an e...
- 4/19/2024 12:00:00 AM
About Shreveport, Louisiana
Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$61,828 to $85,838
Shreveport, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago