Contact Center Team Leader (Includes Selling) jobs in Saint George, UT

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Trainer
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview

    Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you!

    At Nevada Health Centers, we look for people who will embrace our vision of excellent service. Who have the desire to serve and make a difference in our communities. We value as an organization diversity and inclusion.

     

    Established in 1977, Nevada Health Centers is the largest provider of primary care for the uninsured, underinsured, and geographically isolated, with 17 health centers, three mobile health programs, and seven Women, Infants, and Children offices. Our mission: To provide access to quality healthcare services throughout Nevada. Our vision: To create an integrated, provider-led healthcare system that supports the delivery of safe, effective, quality-based primary care to all Nevadans.

    Qualifications

    • Bilingual in English/Spanish required
    • At least 3 years of experience in a contact center environment is
    • At least two years of experience in a position with training responsibilities preferred, preferably in a contact center/healthcare setting
    • Knowledge of medical terminology
    • Exceptional customer service leadership skills
    • Detail oriented and ability to handle multiple and shifting priorities
    • Process oriented and the ability to evaluate, design and implement efficient and effective processes
    • Excellent written and verbal English and Spanish communication and interpersonal skills
    • Ability to manage and prioritize multiple tasks in multi-disciplinary environment
    • Creative, independent team player capable of working within an organizational structure
    • Excellent data entry, oral and written communication Mathematical, PC literacy, keyboard, and problem solving skills

    Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law.

    Responsibilities

    The Contact Center Trainer will be responsible for all new hire training, refresher training for existing Call Center/Clinical Support Team Representatives and other identified training needs as well as the ongoing development and maintenance of the Panviva/Support Point call center software. The Contact Center Trainer will work directly with Contact Center management team to improve productivity, accuracy and internal/external customer service. The trainer is also responsible for shadowing all employees and reviewing calls to ensuring ongoing adherence to the training metrics.

    Some responsibilities include:

    • Develops teaching materials/process documents in Panviva Support Point for staff reference during and after training
    • Coordinates all new hire orientation and training to the contact center telephone technology as well as the NextGen medical record software and Panviva’s Support Point software
    • Training will include staff shadowing and call auditing to assure staff have the tools to meet expectations
    • Trainer with work collaboratively with the IT staff to assure all software changes and/or updates are shared with staff with appropriate training prior to roll-out
    • Trainer will work collaboratively with Practice Managers to assure all appointment/service requirements are clearly outlined in all training documents and any needed changes are addressed timely
    • Creates a positive work environment and supports contact center team members in providing excellent service
    • Provides training updates at all contact center staff meeting
  • 21 Days Ago

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Contact Center Supervisor
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 21 Days Ago

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Customer contact center
  • IQVIA
  • Las Vegas, NV FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 27 Days Ago

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HOUSEKEEPING TEAM LEADER - CB & VR
  • Mesquite Gaming Employment Center
  • Mesquite, NV FULL_TIME
  • STARTING RATE: $13.75MINIMUM AGE REQUIREMENT: 18 years old JOB SUMMARY: Oversee guest room attendants and house persons for all Mesquite Gaming properties. Ensure that all rooms are reported with the ...
  • 26 Days Ago

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Member Solutions Specialist - Contact Center
  • Credit Union 1
  • Henderson, NV FULL_TIME
  • Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2022 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas ...
  • 1 Month Ago

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EVT Installers & EVT Team Leader
  • McCandless Truck Center Las Vegas
  • Las Vegas, NV FULL_TIME
  • **NOW HIRING**Emergency Vehicle TechnicianEVT Installers & EVT Team LeaderLas Vegas, NV Relocation Assistance Available. Sierra Truck Body & Equipment(STBE),a locally Owned & Operated Commercial Vehic...
  • 14 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Saint George, UT area

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Customer Support Specialist (Overnight) - St. George, Utah
  • Accommodations Plus International
  • Saint George, UT
  • Summary: The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the...
  • 3/28/2024 12:00:00 AM

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Regional Admissions Counselor for Northern Utah
  • Utah Tech University
  • Saint George, UT
  • Salary: See Position Description Location : St. George 84770, UT Job Type: Full-Time Staff Job Number: 24PRO769-1 Divisi...
  • 3/28/2024 12:00:00 AM

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Call Center Coordinator
  • JKR Windows
  • Saint George, UT
  • Job Description Job Description At JKR Windows, we're more than just a leading window replacement company; we're a peopl...
  • 3/28/2024 12:00:00 AM

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Director of Sales - STG
  • JKR Windows
  • Saint George, UT
  • Job Description Job Description Exciting Career Opportunity at JKR Windows: Director of Sales-Digital Department Are you...
  • 3/28/2024 12:00:00 AM

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Heart Failure Cardiologist
  • Intermountain Healthcare
  • Saint George, UT
  • Job Description: What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excell...
  • 3/27/2024 12:00:00 AM

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Maternal Fetal Medicine, Physician
  • Intermountain Healthcare
  • Saint George, UT
  • Job Description: Maternal Fetal Medicine, Physician Intermountain Health St. George, Utah With locations in seven states...
  • 3/27/2024 12:00:00 AM

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Inbound/Outbound Sales Supervisor
  • JKR Windows
  • Saint George, UT
  • Job Description Job Description Exciting Career Opportunity at JKR Windows: Inbound/Outbound Sales Supervisor Are you re...
  • 3/26/2024 12:00:00 AM

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Director of Sales - STG
  • JKR Windows
  • Saint George, UT
  • Job Description Job Description At JKR Windows, we're more than just a leading window replacement company; we're a peopl...
  • 3/26/2024 12:00:00 AM

St. George is a city in and the county seat of Washington County, Utah, United States. Located in the southwestern part of the state on the Arizona border, near the tri-state junction of Utah, Arizona and Nevada, it is the principal city of the St. George Metropolitan Statistical Area. The city lies in the northeasternmost part of the Mojave Desert, adjacent to the Pine Valley Mountains near the convergence of three distinct geological areas: the Mojave Desert, Colorado Plateau, and Great Basin. The city is 118 miles northeast of Las Vegas and 300 miles south-southwest of Salt Lake City on Int...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$67,309 to $93,446
Saint George, Utah area prices
were up 2.5% from a year ago