Contact Center Team Leader (Includes Selling) jobs in Roanoke, VA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Respiratory Team Leader- Nights
- Riverside Regional Medical Center
-
Newport, VA
PART_TIME
-
Newport News, Virginia
Overview
The Respiratory Therapy (RT) Team Lead is responsible for the daily clinical operations of respiratory care services throughout the organization. The supervisor will serve as a resource to team members and physicians to improve patient care outcomes. The RT Team Lead is responsible for safety and quality in all aspects of services provided while ensuring the compliance with applicable policies, procedures, regulatory, and accreditation standards, and assists leadership in maintaining the highest degree of clinical/operational performance. This position provides safe and effective respiratory care as an advanced Respiratory Therapist for assigned patient population in accordance with discipline training, Clinical Practice Guidelines, and hospital standards and protocols.
What you will do
- Demonstrates intermediate to advanced technical knowledge/clinical competency in clinical practice as evidenced by the ability to assume a role in the provision of care as needed.
- Demonstrates the ability to address staff concerns, provide resources, and follow-through.
- Builds credibility with multidisciplinary staff and physicians by maintaining knowledge, quality, and professional practice/service aligned with the mission, vision, and values of RHS. Promote and assist in improving policies and protocols to maintain and inspire independent critical thinking skills. Able to address staff and physician issues and concerns with timely follow-ups- within 72 hours of presentation.
- Holds self and others accountable in delivering comprehensive, quality, and personal patient/customer care needs by upholding patient safety standards, standards of excellence, and the Riverside Code of Conduct through communicating safety goals, cross checking, encouraging safe behavior and evidence-based practice
- Possesses and demonstrates immediate to advanced technical knowledge and clinical competence in Respiratory Therapy by assuming a role in patient care as needed. Assures that policies and procedures remain current and consistent with updated guidelines. Evaluates and monitors adherence to policies and procedures through audits, observations, and timely feedback while maintaining progressive and evidence-based practice.
Qualifications
Education
- Associates Degree, or higher in Respiratory Therapy/Science (Required)
- Bachelors Degree, Health Sciences or Health/Business Administration (Required)
- Masters Degree, related field or administration and clinical specialty certifications (Preferred)
Experience
- 3-4 years progressive clinical or leadership experience as respiratory therapist (Required)
- 3-4 years critical care clinical experience in respiratory care (Required)
Licenses and Certifications
- Respiratory Care Practitioner (RCP) - The National Board for Respiratory Care (NBRC) Virginia (Required)
- Registered Respiratory Therapist (RRT) - The National Board for Respiratory Care (NBRC) (Required)
- CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) (Required)
- ACLS Provider - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) (Required)
- PALS Provider - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 180 Days(Required)
- AAM certification within 180 Days (Required)
- Call Rotation
- Weekend Shifts
- Irregular Shifts
- Work/Float in more than one work location
To learn more about being a team member with Riverside Health System visit us athttps://www.riversideonline.com/careers. - 30 Days Ago
Team leader
- TSC
-
Vinton, VA
FULL_TIME
- Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
- 19 Days Ago
Team leader
- Wythe County Community Hospital
-
Wytheville, VA
FULL_TIME
- Team Leader / Trainer-7454-3423Wythe County Community Hospital Description Provides training to all new hires of Patient Access team, and on-going education to all staff members of Patient Access. Pre...
- Just Posted
Team Leader
- Tractor Supply Company
-
Vinton, VA
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 26 Days Ago
Team Leader
- Tractor Supply Company
-
Salem, VA
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 1 Month Ago
Activities Leader
- Summers Healthcare Center
-
Hinton, WV
FULL_TIME
- Summers Healthcare Center , a member of the CommuniCare Family of Companies is currently recruiting for a FULL TIME Activities Assistant to join our team. Day shift and evening shift available. Now Of...
- 20 Days Ago
Filters
- Current Active Filter
- Roanoke, VA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Team Leader (Includes Selling) jobs found in Roanoke, VA area
Patient Representative - CRMH - F/S/S
- Carillion Health System
-
Roanoke, VA
- " Patient Representative - CRMH - F/S/S Roanoke, VA, US, 24014 Employment Status: Full time Shift: Variable Hours Facili...
- 4/24/2024 12:00:00 AM
Customer Service Coordinator
- Alsco Inc.
-
Roanoke, VA
- ** Customer Service Coordinator** **Job Category****:** Service **Requisition Number****:** CUSTO022444 Showing 1 locati...
- 4/24/2024 12:00:00 AM
Construction Manager - Western Virginia
- Segra
-
Roanoke, VA
- Segra is searching for a dynamic and experienced Construction Manager to work within our Western Viriginia (Roanoke, Lyn...
- 4/24/2024 12:00:00 AM
HR Representative- Employee Health (Roanoke)- days
- Carilion Clinic
-
Roanoke, VA
- How You'll Help Transform Healthcare:Serves a first point of contact for internal and external customers and colleagues,...
- 4/24/2024 12:00:00 AM
Customer Service Agent
- Tech Mahindra
-
Salem, VA
- SERVICES. Supplier shall perform the following Services: Field Services and Parts: Technical phone support for field ser...
- 4/22/2024 12:00:00 AM
Patient Observation Assistant/ Sitter - Resource Float Pool - FT
- Carillion Health System
-
Roanoke, VA
- " Patient Observation Assistant/ Sitter - Resource Float Pool - FT Roanoke, VA, US, 24014 Employment Status: Full time S...
- 4/22/2024 12:00:00 AM
Full Time Customer Experience Manager
- Michaels Stores, Inc.
-
Roanoke, VA
- Store - Roanoke,Valley View Deliver a customer centric shopping experience by managing and delivering effective front-en...
- 4/22/2024 12:00:00 AM
AV Technician or Helper/Trainee
- RTW Media
-
Roanoke, VA
- Job Description Job Description We are a small audio-visual integration firm that specializes in designing and installin...
- 4/22/2024 12:00:00 AM
About Roanoke, Virginia
According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water.
Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains
Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$62,300 to $86,494
Roanoke, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago