Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Craving career satisfaction?
Bring home the bacon, and put a burger on it. Feel empowered to act as the first-line operational supervisor training and leading team members. We want you to have fun in everything you do and know that we are here to help you learn new things and grow as an individual.
Make a competitive wage between $14.00 to $16.00 an hour.
Supervise and:
Assist in managing the daily activities to achieve excellent performance
Role model behavior that motivate and inspire others
Create an environment that is fun, friendly, clean and safe
Demonstrate a strong awareness and concern for food quality and safety
Work in a fast-paced and high energy environment that requires you to shift priorities
You need to:
Have a minimum of 6 months experience in the restaurant industry
Read and write in English
Have the ability to lift and carry 10-65 lbs.
Be willing and able to work a flexible schedule
Benefits:
About the Company:
Jack in the Box
0 Contact Center Team Leader (Includes Selling) jobs found in Reno, NV area