Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
WE HAVE LEADS & PROVIDE APPOINTMENTS FOR AGENTS!
Our team is looking for highly motivated, ambitious Sales Agents to join our team! We want to help YOU build your career! We pride ourselves on providing proven systems to our agents that will help get great results. This rewarding, full-time position provides agents with a fantastic opportunity to do what they love, which is helping people fulfill their real estate dreams!
TRAINING & MENTORS PROVIDED TO NEW AGENTS
We provide a comprehensive training program and success manual written by a Million Dollar Top Agent. Agents on the team can expect a six-figure income, supported by the best marketing tools and administrative support.
FAST TRACK YOUR REAL ESTATE CAREER
If you are interested in making more money, having a flexible schedule and working in a fun, inviting atmosphere, then you should apply today!
WORK ALONGSIDE A TOP REAL ESTATE COACH AND TEAM RANKED IN THE TOP 1%
If this sounds like a great fit, apply today! We would love for you to join our Team!
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0 Contact Center Team Leader (Includes Selling) jobs found in Pomona, CA area