Contact Center Team Leader (Includes Selling) jobs in Newport News, VA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- BayPort Credit Union Brand
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Newport, VA
FULL_TIME
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The primary purpose of this position is to respond to a high volume of telephone inquiries about company products and services, and ensure both current and potential members receive quality service by resolving questions, complaints, and requests via the telephone.
Responsibilities include:
- Identify member needs and provide information on membership eligibility, account information, loan products and other Credit Union services.
- Respond to member requests, problems and concerns via telephone communication.
- Educate members on Credit Union products and services that will benefit both parties by listening, anticipating member needs and recommending appropriate product solutions.
- Cultivate and retain member relationships by providing quality service with a professional positive attitude.
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
- 1 Month Ago
- Our Team
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Hampton, VA
FULL_TIME
- Come start your Career with Denny’s! As a Shift Leader this is your first step in our Management Career path. Come advance your Career on the Denny’s Team! A Denny’s Shift Leader is motivated and shar...
- 16 Days Ago
- Team Fishel
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Saluda, VA
FULL_TIME
- Who is Team Fishel? Since 1936, we’ve been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do. We’re industry professionals driven by hi...
- Just Posted
- Team Fishel
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Hampton, VA
FULL_TIME
- Who is Team Fishel? Since 1936, we’ve been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do. We’re industry professionals driven by hi...
- 28 Days Ago
- Tractor Supply Company
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Saluda, VA
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- Just Posted
- TSC
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Saluda, VA
FULL_TIME
- Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
- Just Posted
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- Newport News, VA
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0 Contact Center Team Leader (Includes Selling) jobs found in Newport News, VA area
- 4Patriots
-
Norfolk, VA
- Job Description Job Description 4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focuse...
- 4/23/2024 12:00:00 AM
- ADP, Inc.
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Norfolk, VA
- **Customer Service Specialist I Dec. 2021 / May 2022 Grads** Req Number: 215742 Category: Client Service Posted Date: Ja...
- 4/23/2024 12:00:00 AM
- Bon Secours Mercy Health
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Portsmouth, VA
- At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
- 4/23/2024 12:00:00 AM
- Imerys
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Chesapeake, VA
- The Company The world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operat...
- 4/22/2024 12:00:00 AM
- TEKsystems
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Virginia Beach, VA
- *TEK systems is hiring 3 Service Coordinators to work onsite with a car dealership in Virginia Beach! * *Pay:* $17/hr *E...
- 4/22/2024 12:00:00 AM
- Food Lion
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Portsmouth, VA
- Address: USA-VA-Portsmouth-3539 Airline Blvd. Store Code: Store 02659 Front End (7236112) Food Lion has been providing a...
- 4/20/2024 12:00:00 AM
- Anthem, Inc.
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Norfolk, VA
- **Customer Care Representative I** Location: Norfolk, VA JobFamily: Customer Service Req #: PS68461 Date Posted: Feb 26,...
- 4/19/2024 12:00:00 AM
- AvalonBay Communities, Inc.
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Virginia Beach, VA
- **Customer Service Representative $500 Sign on Bonus** Virginia Beach, Virginia **Customer Service Representative $500 S...
- 4/19/2024 12:00:00 AM
About Newport News, Virginia
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