Contact Center Team Leader (Includes Selling) jobs in New Orleans, LA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

M
Team Leader
  • McAlister's Deli
  • Metairie, LA FULL_TIME
  • Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.


    Key Areas of Responsibility:

    • The ability to provide supervision during assigned shifts.
    • Provides team members, and guests with a positive experience and atmosphere.
    • Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
    • Monitors speed of service to ensure a positive guest experience.
    • Assists with guest comments and complaints.
    • Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
    • Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
    • Helps encourage adherence to uniform policy and standards.
    • Ensures proper cash handling procedures are followed.
    • Opens and closes the restaurant in the absence of upper management.

    All other duties as assigned by management.


    Job Type
    : Hourly


    Education
    : High School Diploma or equivalent


    This is for a position at a franchised McAlister’s Deli location

  • 20 Days Ago

M
Team leader
  • McAlister's Deli
  • Slidell, LA FULL_TIME
  • Position Overview : The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader's responsibility is to assist in directing th...
  • 21 Days Ago

M
Team Leader
  • Moe's
  • Metairie, LA FULL_TIME
  • Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the...
  • 2 Days Ago

M
Team Leader
  • Moe's Southwest Grill
  • Metairie, LA FULL_TIME
  • Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the...
  • 3 Days Ago

B
Team leader
  • Burger King
  • Ponchatoula, LA FULL_TIME
  • Team Member Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-p...
  • 4 Days Ago

C
Team Leader
  • Carrols Corporation
  • Bogalusa, LA FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 13 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Team Leader (Includes Selling) jobs found in New Orleans, LA area

P
Member Services Representative
  • Planet Fitness Inc.
  • Chalmette, LA
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

G
Customer Service Advisor - Open Interviews - Metairie, LA
  • Goodyear
  • Metairie, LA
  • ** Customer Service Advisor - Open Interviews - Metairie, LA** Date: Jul 14, 2021 Location: Metairie, LA, US, 70002-4801...
  • 3/28/2024 12:00:00 AM

L
PACS
  • LCMC Health
  • New Orleans, LA
  • Your job is more than a job The PACS Administrator is responsible for the operations of the PACS systems to manage the m...
  • 3/28/2024 12:00:00 AM

L
Primary Care Nurse Practitioner
  • LCMC Health
  • New Orleans, LA
  • LCMC Health We are a New Orleans-based, non-profit health system on a mission: to provide the best possible care for eve...
  • 3/27/2024 12:00:00 AM

W
Reservations Supervisor
  • Westin New Orleans
  • New Orleans, LA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/26/2024 12:00:00 AM

T
Call Center Representative
  • Tren Solar
  • Covington, LA
  • Job Description Job Description Job Description We are looking for a Call Center Representative that will be the liaison...
  • 3/26/2024 12:00:00 AM

P
Member Services Representative
  • Planet Fitness
  • Kenner, LA
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/25/2024 12:00:00 AM

E
Inbound Sales Representative - $15.00/hr + Commission (Remote Louisiana)
  • Extra Space Storage, Inc.
  • Covington, LA
  • At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storag...
  • 3/25/2024 12:00:00 AM

New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States. New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$65,799 to $91,350
New Orleans, Louisiana area prices
were up 1.2% from a year ago