Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Jersey Mike's is looking for responsible, energetic and personable applicants to join our team as Shift Leaders!
Our concept is simple. We provide our customers with the freshest, highest quality sub sandwiches available, prepared right in front of them and served with energy and enthusiasm. Our culture of giving and making a difference in the lives of our customers creates an important bond in the communities we serve.
We are serious about providing a friendly atmosphere for our customers as well as a friendly/productive work environment for our team. We provide flexible hours, and we work around your schedule-weekday and weekend shifts available!
This is a great opportunity to work for a growing, national brand. You will be expected to provide guidance to Crew Members, help the Assistant Manager and Manager when needed, and help customers with their orders as needed.
Compensation: $11.50-$12.00 per hour plus tips (Tips range from $3.50 - $4.00 per hour on average)
Benefits of working at Jersey Mike's Subs include:
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0 Contact Center Team Leader (Includes Selling) jobs found in Morgantown, WV area