Contact Center Team Leader (Includes Selling) jobs in Minot, ND

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

B
Activity Center Leader
  • Bismarck Parks & Recreation District
  • Bismarck, ND FULL_TIME
  • ACTIVITY CENTER LEADER JOB DESCRIPTION



    JOB INFORMATION

    Title: Activity Center Leader

    Classification: Part-time Hourly 1-2-3

    Salary: as determined during the annual budget process

    Supervisor: Works under the general and detailed supervision of the Activity

    Center Coordinator and Recreation Manager



    GENERAL JOB DESCRIPTION

    An Activity Center Leader develops and provides activities of games, arts and crafts,
    music and other recreational activities for their designated Activity Center. The leader is
    allotted 8 hours per day. Leaders are paid at an hourly rate.

    JOB RESPONSIBILITIES

    In-Service Training
    Attends all required in-service training sessions
    Completes all training session requirements

    Centers 

    Arrives 15 minutes or more prior to opening 
    Does not leave center at the end of the day until all participants have left 
    Plans daily activities based on weekly themes 
    Submits written weekly plans on provided planning forms for approval 
    Requests materials needs for center activities 
    Write down daily attendance for both sessions 
    Distributes all handouts to children 
    Orally informs and reminds children of calendar events 
    Turns in time sheet when requested-must be filled out correctly on a daily basis 
    Follow and be consistent with discipline procedures 
    Talks and has open communication with the parents- Greet them daily when they

    come in to pick up their child. 
    Make sure that the children are being supervised at all times
    Be familiar with the art activity 
    Be familiar with activities planned for that day 
    Offer a variety of activities- give the children options 

    Greet children as they arrive 
    Leaders should be participating with the children throughout the day. This includes

    playing during free time, playing any organized games, assisting with the art projects. 
    As parents arrive, please make yourselves available to them to answer any questions

    they may have, discuss any information about the children feel they would like to
    know, good and bad. 

    ID anyone you do not know that picks up a child 
    After all children have left, clean the areas that you have used that day. This includes

    moving furniture back if needed 
    Lock door as you leave if it is required at your site 
    Incident Reports have to be in to me be the following day

    STAFF MEETINGS 

    Must be present and on time for all staff meetings

    EVALUATIONS

    Thoroughly completes all evaluation forms in writing 
    Attends an oral discussion of the final written leader evaluation session

    CLOSING THE CENTERS 

    Leaves the school gym and all school equipment in the same condition as found 
    Returns the center key to the school janitor, principal, or supervisor 
    Writes a thank you note to both the school custodian, principal and secretary 
    Returns all supplies and equipment in the same condition as issued 
    Cleans the site- vacuuming, sweeping, taking garbage out

    DESIRABLE ABILITIES AND EXPERIENCE

    Experience in working with children in the area of Elementary Education, Early

    Childhood Education, Recreation, or as a B.L.A.S.T. /Activity Center leader 
    Indication of arts and crafts or creative background 
    Displays ability to work effectively with other employees 
    Displays ability to establish good public relations 
    Has previously held leadership positions or willingness to 
    Outgoing personality 
    Activity Center leaders are representing the Bismarck Parks and Recreation District

    on and off the job when on the Parks payroll – Leaders are asked not to wear their
    staff shirts in any non-tasteful establishments or manner

  • 1 Month Ago

N
Rathole Team Leader
  • Noble Casing, Inc.
  • Dickinson, ND FULL_TIME
  • DescriptionJob DetailsReports To: Rathole Field Supervisor and Rathole Operations SupervisorScope of WorkOperate drilling equipment and serves as lead at the Customer job site by performing and follow...
  • 24 Days Ago

C
Mac's Hardware - Team Leader
  • Central Network Retail Group, LLC
  • Bismarck, ND FULL_TIME
  • A successful Team Leader will demonstrate excellent customer service at all times, effectively lead all store location associates and is responsible for total location operations in the occasional abs...
  • 7 Days Ago

D
Key Team Leader
  • Dunhams Sports
  • Dickinson, ND OTHER
  • Overview LOVE TO TALK SPORTS? Dunham’s Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham’s Bait & Tackle. Today we have over 240 stores in over 20 M...
  • 1 Month Ago

N
Casing Team Leader
  • Noble Casing, Inc.
  • Williston, ND FULL_TIME
  • DescriptionJob DetailsReports To: Casing Operations Supervisor and District ManagerScope of WorkDirect the activities of Service Technicians in the delivery of casing and tubing services.Duties & Resp...
  • 26 Days Ago

W
Customer Service Team Leader
  • William Hill
  • Surrey, ND FULL_TIME
  • For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Lead...
  • 30 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Team Leader (Includes Selling) jobs found in Minot, ND area

H
Registered Nurse
  • Hiring Now!
  • Minot, ND
  • Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
  • 4/26/2024 12:00:00 AM

H
RN Traveler - Solutions By Sanford - Bismarck Acute Medicine - FT Rotating
  • Hiring Now!
  • Minot, ND
  • Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
  • 4/26/2024 12:00:00 AM

S
RN Traveler - Solutions By Sanford - Fargo Neuro Intensive Care Unit - FT
  • Solutions By Sanford
  • Minot, ND
  • Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
  • 4/26/2024 12:00:00 AM

H
RN Traveler - Solutions By Sanford - Fargo, ND - FT
  • Hiring Now!
  • Minot, ND
  • Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
  • 4/26/2024 12:00:00 AM

C
Automation and Controls Specialist/Engineer - Transportation
  • CDM Smith
  • Minot, ND
  • **35713BR** **Requisition ID:** 35713BR **Business Unit:** TSU **Job Description:** CDM Smith is seeking a Senior Automa...
  • 4/25/2024 12:00:00 AM

M
Part Time Customer Service Representative
  • Minotautomotive
  • Minot, ND
  • Minot Automotive Center has remained an industry leader for over 25 years, and we will strive to continually improve and...
  • 4/24/2024 12:00:00 AM

S
Respiratory Care Specialist - Minot Equip - Full Time Days
  • Sanford Health
  • Minot, ND
  • Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the Unite...
  • 4/24/2024 12:00:00 AM

B
Service Center Coordinator
  • Balfour Beatty Investments - North America
  • Minot Afb, ND
  • Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities peo...
  • 4/22/2024 12:00:00 AM

Minot (/ˈmaɪnɒt/ (listen) MY-not) is a city in and the county seat of Ward County, North Dakota, United States, in the state's north-central region. It is most widely known for the Air Force base located approximately 15 miles (24 km) north of the city. With a population of 40,888 at the 2010 census, Minot is the fourth largest city in the state and a trading center for a large portion of northern North Dakota, southwestern Manitoba, and southeastern Saskatchewan. Founded in 1886 during the construction of the Great Northern Railway, Minot is also known as "Magic City", commemorating its remar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$66,008 to $91,642
Minot, North Dakota area prices
were up 0.8% from a year ago