Contact Center Team Leader (Includes Selling) jobs in Milford, DE

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact center
  • AAA Club Alliance
  • Wilmington, DE FULL_TIME
  • AAA Club Alliance is seeking (FT) Travel Advisors to join our dynamic Travel Contact Center team! Start the New Year with a New Job and take your career to the next level with AAA! This position will support Member / non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.

    This is a work from home position; however, c andidates MUST live within one of the following states to be considered

    • Connecticut
    • Delaware
    • Indiana
    • Kansas
    • Kentucky
    • Maryland
    • New Jersey
    • Ohio
    • Oklahoma
    • Pennsylvania
    • South Dakota
    • Virginia
    • Washington, DC
    • West Virginia

    What AAA can offer you :

    • A competitive starting hourly rate of $17.00 - $22.50; depending upon experience and salary zone; plus, Monthly Incentive Plan based on your individual performance / sales.
    • Paid Virtual Training
    • Computer equipment provided by AAA Club Alliance
    • Paid Time Off (almost 4 weeks the first year)
    • 401(k) plan with employer match up to 7%.
    • Health Insurance (Medical, Dental, Vision and Prescription Drug coverage)
    • FREE AAA membership (inclusive of product & service discounts)
    • FREE Life Insurance
    • Paid time off to volunteer
    • Tuition reimbursement
    • Wellness and Health Advocate Programs
    • The opportunity to work in an environment where you can see the impact of your contributions on a daily basis.
    • plus, so much more!

    What we need from you :

    • Minimum of a High School Diploma
    • A graduate of an accredited travel school (Preferred)
    • Minimum of Eighteen (18) months experience as a full-service Leisure Travel Agent
    • Experience with domestic and international travel (Required)
    • Must be able to work one weekend day each week (shorter hours) - steady schedule. Choice of schedules.
    • Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features;

    anticipating and handling objections; being able to close a sale.

    • Ability to work one weekend day shift each week.
    • Ability to function in a sales environment and respond to customer inquiries and interact with others in a high-volume call center environment.
    • Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions.
    • Ability to work effectively with Associates throughout the ACA organization.
    • Proficiency in PC usage as well as GDS and other travel platforms.
    • Extensive knowledge of worldwide geography.
    • Participates as a user in testing of new systems / procedures.
    • Advanced customer service, problem resolution, and sales skills.

    What you will be doing :

    Serve Members / non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products.

    • Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.
    • Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
    • Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
    • Participates as a user in testing of new systems / procedures. Mentor other Travel Contact Center Associates.

    LI-Remote #US

    AAA Club Alliance (ACA) is an equal opportunity employer.

    Our investment in Diversity, Equity, and Inclusion :

    At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

    We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

    Job Category : Sales

    Sales

    Last updated : 2024-03-08

  • 16 Days Ago

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Contact center specialist
  • Citadel Credit Union
  • Exton, PA FULL_TIME
  • Function Contact Center Account Specialist is responsible for delivering exceptional service to customers and prospective customers by telephone and electronic channels such as email and chat while pr...
  • Just Posted

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Contact Center Representative
  • Del-One Federal Credit Union
  • Dover, DE FULL_TIME
  • DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
  • 4 Days Ago

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Manager, Apheresis Contact Center
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Apheresis production goals for NYBCe. Oversee and monitor agents within Conta...
  • 14 Days Ago

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Contact Center Associate
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Variable Schedule: Sunday-Thursday!! This position is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering ...
  • 2 Months Ago

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Contact Center Account Specialist - Remote!
  • Citadel Logo
  • Exton, PA FULL_TIME
  • Function Contact Center Account Specialist is responsible for delivering exceptional service to customers and prospective customers by telephone and electronic channels such as email and chat while pr...
  • Just Posted

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0 Contact Center Team Leader (Includes Selling) jobs found in Milford, DE area

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Sensory Production CO-OP (Milton Brewery)
  • The Judge Group
  • Milton, DE
  • JOB DESCRIPTIONWe are currently hiring a Sensory, Research & Development Lab Co-op at our Dogfish Head Brewery in Milton...
  • 3/28/2024 12:00:00 AM

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Client Service Representative
  • VCA Animal Hospitals
  • Berlin, MD
  • **VCA Delmarva Animal Hospital (http://www.vcahospitals.com/delmarva)** is seeking an experienced **Client Service Repre...
  • 3/27/2024 12:00:00 AM

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Registered Nurse (RN) - Day Shift
  • VitalCore Health Strategies
  • Georgetown, DE
  • Job Description Job Description Join the VitalCore Health Strategies Team! We’re people who are fueled by passion, not b...
  • 3/27/2024 12:00:00 AM

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Remote Open Enrollment CSR
  • 1st Choice, LLC
  • Salisbury, MD
  • Job Description Job Description 1st Choice is actively hiring a team of dedicated and professional Call Center Represent...
  • 3/26/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Store - Milford, DE Deliver friendly customer service, help customers shop our store and find what they're looking for. ...
  • 3/26/2024 12:00:00 AM

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Customer Service Lead
  • TransCore
  • Dover, DE
  • ** Customer Service Lead** **Job Category****:** Customer Support **Requisition Number****:** CUSTO011973 Showing 1 loca...
  • 3/25/2024 12:00:00 AM

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Customer Service Advisors (German speaking) 3 positions available
  • P&O Ferries group
  • Dover, DE
  • ** Customer Service Advisors (German speaking) 3 positions available Dover** **Job reference:** 001336 **Location:** Dov...
  • 3/25/2024 12:00:00 AM

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Shelter Coordinator
  • The Springboard Collaborative
  • Georgetown, DE
  • Job Description Job Description Evening and Week End Shelter Coordinator Shifts are available for the Springboard Villag...
  • 3/24/2024 12:00:00 AM

Milford is a city in Kent and Sussex counties in the U.S. state of Delaware. According to the 2010 census, the population of the city is 9,559. The Kent County portion of Milford is part of the Dover, DE Metropolitan Statistical Area and the Philadelphia-Reading-Camden, PA-NJ-DE-MD Combined Statistical Area, while the Sussex County portion is part of the Salisbury, MD-DE Metropolitan Statistical Area. Milford is located at 38°54′45″N 75°25′41″W / 38.91250°N 75.42806°W / 38.91250; -75.42806 (38.9126129, −75.4279748), along the Mispillion River, which runs through the city. According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$71,113 to $98,728
Milford, Delaware area prices
were up 1.0% from a year ago