Contact Center Team Leader (Includes Selling) jobs in Metairie, LA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- Strauss Massey Dinneen
-
Orleans, LA
FULL_TIME
-
We provide big-firm representation in a boutique environment; as such, our associate attorneys and professional staff are able to develop meaningful experience early in their careers. We believe that fostering a firm culture of collegiality and respect strengthens our team and enables us to provide exceptional service to our clients. We encourage input from everyone and welcome forward-thinking ideas to improve what we do and how we do it. We take a truly collaborative, team-based approach to representing our clients.
Strauss Massey Dinneen llc is an equal opportunity employer. We believe diversity in our firm will benefit our clients and bring value to our work.
Contact
For available positions, you may provide your resume and references to tdouglas@smd-law.com.
- 12 Days Ago
- Strauss Massey Dinneen
-
Orleans, LA
FULL_TIME
- We provide big-firm representation in a boutique environment; as such, our associate attorneys and professional staff are able to develop meaningful experience early in their careers. We believe that ...
- 12 Days Ago
- Spade International Group
-
Orleans, LA
FULL_TIME
- TEAM LEADER TRAINING DEVELOPMENT: Develop training programs to enhance employee skills and knowledge Conduct training sessions for new hires and ongoing training for existing employees Evaluate traini...
- 4 Days Ago
- Carrols Corporation
-
Franklinton, LA
FULL_TIME
- Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
- 5 Days Ago
- McAlister's Deli
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Metairie, LA
FULL_TIME
- Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the...
- 8 Days Ago
- Carrols Corporation
-
Ponchatoula, LA
FULL_TIME
- Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
- 1 Month Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Metairie, LA area
- Planet Fitness
-
New Orleans, LA
- THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
- 5/9/2024 12:00:00 AM
- Cash Cow - Louisiana
-
Arabi, LA
- Job Scope: Start your career in the consumer finance industry with an industry leader. We give you the skills and experi...
- 5/9/2024 12:00:00 AM
- CapLeo Global
-
New Orleans, LA
- Job Title: Customer Service Rep 1st shift hours: Monday - Friday 8am - 5pm Location: Harahan, LA 70123 Duration : 04 Mon...
- 5/7/2024 12:00:00 AM
- Guidepoint
-
Kenner, LA
- [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
- 5/7/2024 12:00:00 AM
- Guidepoint
-
Gretna, LA
- [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
- 5/7/2024 12:00:00 AM
- Guidepoint
-
La Place, LA
- [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
- 5/7/2024 12:00:00 AM
- Goodyear
-
Kenner, LA
- ** Assistant Service Manager - Kenner, LA** Date: Jan 19, 2022 Location: Kenner, LA, US, 70062-5428 Company: Goodyear Jo...
- 5/6/2024 12:00:00 AM
- The Lighthouse for The Blind in New Orleans
-
New Orleans, LA
- Job Type Part-time Description Summary: The Customer Service Representative (CSR) reports to the Director of Business De...
- 5/5/2024 12:00:00 AM
About Metairie, Louisiana
were up 1.2% from a year ago