Contact Center Team Leader (Includes Selling) jobs in Missouri
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- Animal Medical Center of Mid-America
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St. Louis, MO
FULL_TIME
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We are currently seeking a Contact Center Representative with high volume call center experience, for our Animal Medical Center of Mid-America (AMCMA) St. Louis City Location. Contact Center Representatives are expected to be able to direct questions to our medical team (assistants, licensed techs, or veterinarians), as needed, and answer questions for clients regarding services and products within the hospital.
Previous call center and animal health knowledge preferred.
Duties include, but are not limited to:- Answering incoming phone calls and electronic communications
- Maintaining accurate records in AMCMA databases
- Scheduling appointments
- Cashier duties
- Maintaining client and patient confidentiality of information.
Starting wage is $14/hour.
What sets our hospital apart?
-AMCMA is part of the Humane Society of Missouri.
-We've operated a public veterinary clinic since 1923.
-There are only 16 AAHA accredited non-profit veterinary hospitals in the country, we operate 2 of them.
-We are certified Feline Friendly and practice level Fear Free Certification.
-Proceeds from AMCMA support rescue, rehabilitation, and adoption of HSMO animals.
The Animal Medical Center of Mid America offers competitive wages and excellent benefits:
-Medical, Dental, and Vision insurance
-Short-term disability
-Long-term disability (100% employer paid)
-Retirement Savings Plan
-Flexible Spending Accounts
-Deductible Reimbursement Account
-Employee Assistance Program
-Paid time off, including vacation, sick and holiday pay
Employees are eligible for the following discounts after 90 days of employment:
-40% off veterinary services
-15% off prescription diets
-$50 off adoptions at HSMO
-10% off gift shop
-Purina for Professionals
- 2 Months Ago
- Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
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United States, MO
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
- 1 Month Ago
- Store Team Leader (Store Manager) - US - American Eagle Outfitters Careers
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United States, MO
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operatio...
- 1 Month Ago
- Chick-fil-A | Chick-fil-A Independence Center
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Independence, MO
FULL_TIME
- At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
- 6 Days Ago
- GAF Energy
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Kansas, MO
FULL_TIME
- GAF Energy is seeking an enthusiastic and talented Contact Center Administrator who will play a key role in supporting the centralized Contact Center Platform, including but not limited to, workforce ...
- 15 Days Ago
- Alliance Credit Union
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Fenton, MO
FULL_TIME
- Contact (Call) Center Representative Are you ready to love your job? Do you want to put your financial service skills to better use, where your efforts can pay off for you AND make your neighborhood a...
- Just Posted
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-
Harrisburg, PA
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-
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- Insight Global
-
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- Amsdell Companies
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Cleveland, OH
- Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
- 4/22/2024 12:00:00 AM
- Insight Global
-
Tucson, AZ
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- 4/22/2024 12:00:00 AM
- TEKsystems
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Boston, MA
- TEKsystems is looking to hire a Call Center Team Lead to support a large call center client located in Boston, MA. ** FU...
- 4/22/2024 12:00:00 AM
- WITMER PUBLIC SAFETY GROUP INC.
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Coatesville, PA
- Description This position is responsible for providing administrative and clerical services support to the Customer Serv...
- 4/20/2024 12:00:00 AM